The store would not assist when the online instructions were to go inside to the counter to get the code for the lock. They basically said they don't help at all - everything is online. I showed them the instructions on phone to get code from them. After going back and forth, they finally told me the code which they had the whole time. There was also no utility cart in the truck. I explained this to the person working at the store and they said there's nothing they can do about it. I am still waiting for U-Haul to credit me back the $7 for the utility cart and it still hasn't happened. Overall, I'm very disappointed in both U-Haul and the location for pick up. I plan to contest the credit card charge if I don't get the refund immediately for the utility dolly that was not provided.Craig W.
Revival Boutique & Thrift
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pasadena, CA 91106
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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very dirty truck , and they charged me for clean fee when the truck was already dirty and charged me for gas when i put the fuel back to were it was i was charged way over price and for things that dnt make sense . â€¼ï¸ i'll b going to the location who doesn't charge these unnecessary fee's . and to check in the truck u have to go try a app and answer and take so many pictures ! a headacheCorina V.
customer service was excellent.Ken S.
This was a horrible experience. Do not go to this location.Mikala R.
This experience was nothing short of a disaster. Will not use service againMARK H.