Trailer Rental & Towing in Oneonta, NY at American Storage Systems

Was told truck was full of gas but it wasn’t. Had 3/4 of a tank but I was supposed to fill it before returning so not happy about that at all. Also charged for an appliance dolly and never received it so we had to move everything by hand carrying it onto the truck. Definitely not pleased and most likely will never use again

They never returned my equipment into the system. Uhaul called me with threatening message about reporting theft

Barb was my Associate...and she is FANTASTIC! So kind, so knowledgeable, so professional, so efficient and she delivered everything she promised. She is a Gem and she should get a raise!!!! I will have a need to use that facility again and I won't hesitate. I will recommend Barb to all.

Back of truck and cab not clean and smelled of smoke. Debris including candy wrappers, ramen crumbs, and feathers in truck box. Additionally, large serrated kitchen knife left in truck box. Ash evident on driver side window ledge. Remainder of cab unclean. Significant and concerning noise when break pedal pushed and when steering wheel turned concerning for issues with power breaks and power steering. Pick up and drop off was easy and convenient, however, u-haul app for after hours return could not confirm correct location for drop off after hours.

This gets better than my pick-up experience. I get a call from U-haul at a 518#. The woman asks me if I could change my drop off location to a different place so I can convenient another customer. HAHAHAHAHHAHAHAHA My trip has been nothing but an inconvenience, but I have to be a convenience for another customer. Then the u-haul lady asks if I can have it there by 2pm for them...HAHAHAHAHAHAHHA I said no way, I had an agreement with my original drop off location, I can get it there before 5pm. I was leaving my sons college that morning to head to my daughters college to drop her stuff off. I got it to "your requested " location a little after 4pm. ... So I did not get the pick-up or drop off location I requested, and I didn't get the correct truck I ordered..... I guess using U-haul is a crap shoot.

We requested a certain location and they wanted us to drive 30 min to pick it up , then they wanted us to drive 45 minutes the other direction to drop it off , also they didn’t have a hand truck so had to stop at another location to get that , not a good experience

Trailer worked great! Super Empoyee!!!

Employee top notch!!!

First off this location is top notch, clean and professional in every way. Barbara Hazen helped me and was beyond nice and very very professional. I have never been treated so well with any service in my life. This woman deserves a raise or at least a call from corporate telling her that she is aces. I would recommend this location and Barbara to anyone looking for a U-Haul. After my miserable experience at my pickup location and swearing I’d never use U-Haul for anything again in this lifetime Barbara changed my taste toward U-Haul. Thank you Barbara Hazen for making my move all good in the end.

Ordered the truck and equipment weeks earlier from move. Had to pick up truck miles away from place asked to pickup from. No equipment was available. Order mixed up, had to pay almost twice more then already payed.. Person not very nice at pick up.

great service and very helpfuf

The gentleman was very helpful and easy to deal with.

Very friendly service

Barb was very friendly and helpful. Would absolutely do business with her again!!

I was scheduled for a pick up at a time earlier than the location opened. The worker took a different customer and a phone call while he was helping me. I got the truck late and it severely delayed our plans for the day.

Upon checking in the lady assisting me was attempting to relate to me since I am from the Rochester area and she lived in East Rochester years ago. She made a comment that it was not a great area when she lived there, it was very "dark". It took me a minute to understand what she was saying but she was not referring to the sun. This person knows nothing about me and I feel it is crazy that she feels comfortable talking to customers in this way.

The truck door leaked and soaked my of the boxes and my mattress

Barb is the best! there is nothing you can do better to improve anything.

Again, this was another location where the staff was so helpful. They accommodated me when I was supposed to wait for another location to open on Monday. They were so kind as to tell me that "making my move easy was there job".. I would use them again just because of the friendly, welcome environment. The U-Haul affiliates have always been kind and helpful. My family will continue to use your services for our needs. Thank you.

The girl in Oneonta was the exact opposite of Bob. She stressed me out more insisting that she sent me an email oblivious to my life being in hundreds of boxes with no access to email. She needs retraining. I would not rent from her ever again. She called saying they were closing Sunday at 12:30 and did not tell me about a drop box until I asked. Bob in MA told me UHauls are open 24 hours a day. He is a model employee so I knew there was flexibility in when I returned the car carrier vs the truck etc.

The lady who called me twice was not very self aware that moves are stressful and I had a millions things to deal with. She called twice insisting that I confirm a drop off even before I left MA. when i was short with her, she did not change her tune or apologize. Moving is stressful enough, I did not need extra pressure. I asked maynard to put 2 extras days on my drop off to give me wriggle room. That got list in translation.

This location was great. However, I rented a 15 ft box truck from another location, drove 40 minutes to get there and they were out. So because of this I had to make 2 trips to Oneonta that day wasting most of my Saturday off. To say I was pissed off is an understatement. The pony farm location was great though.

VERY DISAPPOINTED! Truck not at guaranteed Uhaul Pick Up location. Desired/First pick up location did not help other than to say "Sorry, the person kept the truck another day" 45 mins on hold/transferring until I could find where I need to go. 45 mins out of my way to go to the location to pick up truck. Retailer very rude to me, "It needs to be back here by 4" I stated it would not as it is already noon and I live 45 mins away. Retailer "Than it needs to be back here by morning, since it is going out tomorrow" I had to specifically ask Uhaul representative on phone about compensating the "guaranteed $50 refund on deposit" Did receive this a week later. Retailer at second place lecturing about the gas where it needs to be-I made sure if was over where it needs to be when I dropped it off at 6pm in the evening. Get the final bill-get charged $50 for the a gas fee. On the illustration of the gas it was shown to be almost empty-the gas tank was never even at that place when I had it. Call the second Retailer-told her I have a picture I took of this-she did credit me back the gas- but was met with such attitude about it. Never again will I rent from UHaul. Poor Poor customer service. I spent driving around getting the UHaul than actually moving.

The office staff are wonderful! They are so helpful and helped to figure out the best U-Haul for our moving needs!

The UHaul should post a sign saying the reason the door was locked during business hours was because the service person had to keep himself busy and that meant he had lock the office and do other work. When I arrived there and saw a locked door, I looked around the vestibule and saw a sign on the wall saying to pick up a phone, dial 311 and let them know a customer had arrived. When I picked up the phone, I heard no sound. I dialed 311 and heard nothing. I waited and saw no one. Then someone from a business next door in the same building, The Village Printer, opened that business's door and asked if I needed some help. I really did not know what to say. A short time later someone from the UHaul office opened the locked door. When I made a comment, the man's response was that he was expected to keep busy and not to just sit at the counter. I felt I should not have been given the uncompensated task to frown upon such a way to do business by locking a business door which online says is open during certain hours.