Best uhaul experience everSHANE P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Omaha, NE 68164
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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It was very close to where I needed to move, but when I got there check-in was horrible with uhaul app. Next after spending about 30 minutes jumping through apps hoops I finally got the keys. Next I went to check out everything and it didn't have all the blankets inside I paid for, and the vehicles check engine light was on 🤦â€â™‚ï¸ I did drive it because I wasn't going to spend another other minute waiting around for customer service. Now I have to wait to see if they are going to refund me blanket fee. I would never use that location for pickup again, but maybe just for a drop-off would be fine.jeremy V.
Could not get Wi-Fi there to check it in but convenient place.LEE A C.
Had to scrap ice from windows and the mobile check in did not work on MY phone (ended up using a friend's phone to complete the return) for some reason. When calling customer service my call wasn't answered in a reasonable amount of time.Eric H.
I picked this truck up on Friday 9/16 in the morning at 11am, it took the store an hour to get me the truck because of technical issues with the website and because I was working with the gentleman who runs the computer store and was not part of the uhaul service there (confusing). That was frustrating. After that I learned that there was no appliance dolly, and I was redirected to a location 4.5 miles away to get one. I did, and then was instructed to return the appliance dolly to that location (out of my way both trips to and from). I returned the truck 3.5 hours after I had picked it up on the same day. The next day I got a call from uhaul that saying the truck had never been returned -I'm guessing it was not logged in until Monday morning. I called the location this morning, again the person who answered was working the computer store and not uhaul and couldn't help me until the Uhaul people got in. Honestly I'm very unhappy with the whole experience, I think this location was very disorganized, and I would recommend using another location.Jason W.