We arrived at 9:00 for our scheduled pick up. The location does not open until 10:00. After 20 minutes on hold we were able to speak with a customer service rep that sent us a link to access the truck. We would have preferred to know that the location wasn't open and it would have been better to receive the link automatically. The customer service rep was nice, but by the time we left we were close to 45 minutes late. We will not use this location again.
Christina T
Norwood Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norwood, NJ 07648
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The U-Haul app on my Samsung Galaxy S9 at the time of the rental (3/1/24), did not let me take photo. I had to use website instead to go through the checking out / checking in process. Very annoying. Also, requiring the reading of the documents should be more user friendly. Simply having links to the document and an instruction saying that I need to read it doesn't really tell much. We need visual cues and friendly way to engage and complete that requirement/experience.
Philip BSuper helpful staff and efficient experience overall.
JULIEFRAN REverything was perfect
Nicole BLengthy process using the smartphone to rent and return the vehicle
Avi H