My service and experience in 4/1/21 was excellent. Thank you to both the woman I spoke to on the phone and the man who hooked up the trailer and kindly and professionally handled my pick up and return.DESIREE B.
Trailer Rental & Towing in Northampton, MA at U-Haul of Northampton
Northampton, MA 01060
(I-91 Exit 21)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Northampton, MA 01060
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Attendant at equipment return was not wearing mask. Attendant at pick up was. No issues on pickup end.Kevin D.
The employee who helped me with my paperwork and hitching up the trailer (Austin) was incredibly rude and dismissive. Someone double booked the trailer and he immediately tried to bully me into returning it 17 hours earlier than my reservation. When it came time to hitch the trailer to my vehicle he was very much in a rush the entire time and was walking away before I could even finish looking at the trailer for damage/function. When I noticed a rest clearance light and mention it to Austin he turned around as if I was bothering him. Only to tell me that he sees this trailer everyday and would know if there was something wrong with it and then walked away again. So my options were either not move like I was planning or take a defective trailer that doesn't meet standards set by the law. My experience dropping it off was very pleasant, there was a very nice lady that helped me and finished my paperwork. Because of Austin I will never return to this location and I will never recommend anyone to either, I'll recommend they stay far far away. I have rented several u-hauls in the past and this has been by far the worst experience.Adam M.
Such wonderful and friendly staff. So accommodatingDonna S.
Very friendly, helpful staffSHELDON M.
Website was very cranky for me, but folks on the ground at Northampton were stellar!Frederick P.
getting ahold of someone on the phone took a very long time. Otherwise it was a very pleasant experience. It was helpful when the guy put the trailer on my vehicle for me and took it off when I returned.Mary F.
General manager Austin was extraordinarily rude throughout the check-in processâ€” I have worked in customer service before and know it can be hard, so I always go out of my way to be extra kind to people in his position. Unfortunately he was determined to be condescending, rude, unhelpful, and mean. My final amount was significantly more than I had been quoted, and when I politely asked about this, he told me I â€œwasn't understandingâ€ and convinced me that I was the problem. At the end of our interaction, I checked the paperwork, and I noticed he made a mistake and charged me 11 extra days instead of one, and then threw an actual adult tantrum when I asked him to correct it. Tried to convince me it would be more â€œhundreds or thousands of dollars more expensiveâ€ if he corrected it, that I would be glad I had the extra days, and kept yelling that I â€œwasn't understanding!â€ Finally got on the phone with the National line and with their help, got him to correct it. And sure enough it was the cost I had originally been quoted. Honestly, would rather drive 5 hours to pick up equipment than go to this location again.Margot R.
My last visit was the best of all of my previous visits. The main issues have been with the reservation process. Over the years it has often been the reason for delays. This time it was pretty good, but the upload of license wouldn't work on my computer. I was able to complete via my mobile and the text link.MARC L.
Convenience and quality service !Gerald D.
Top notch.David D.
Austin was outstanding. I had a credit I was trying to use but there was a problem applying it when I arrived even though I had entered it on my online reservation. He assured me he would straighten it out the next morning which he did and left me a voice mail message to that effect. He communicates very clearly and follows through. He exemplifies great customer service which is very rare these days. Thanks Austin!Douglas L.
At this end they seemed to go "by the book" and did what they had to. The person I spoke to was fair and listened and patiently (sort of) explained things to address my concerns. However, his "bedside" manner was a bit gruff and did not make me feel like my call was welcomed. He was not friendly at all and I experienced this same thing more than 20 years ago, when I first used Uhaul's services. Maybe Uhaul needs to train their employees on customer service, as employees at the NYC location also made things very difficult by not communicating all the information we needed, at both ends. I deal with people all the time in my work, and I have had to participate in trainings about customer service and remaining professional in communications.NOAH P.
There was a huge chunk of ice overhanging the roof of the truck when we picked up - the truck also had large chunks of ice on the wipers and base of windshield we had to clean. customer service was very poor.Scott M.
Went above the call of duty to find lost keysDAVID J.
Customer service person was not friendly at all. Seemed annoyed that he had to explain things.Jill S.
Experience at the location was excellent. People working there were personable, professional and responsive. When I had to change my reservation over the phone in the morning, the operator was also excellent. Personable, knowledgeable and responsive. Overall excellent experience.ELLEN D.
HOnestly, it was just about perfectJames K.
The manager charged me $100 for two dents that were nearly invisible to the naked eye. I did not cause the dents and they could have been caused by a small pebble on the highway seeing as I could barley see them. When I attempted to negotiate with the manager he became aggressive and told me that he would get an estimator if I did not pay the $100 and I would get charged way more. My advise would be to train employees on customer service and not become aggressive towards customers.Shane P.
Fast and efficient. Easy pick up.Kristie K.
Austin was competent, but abrupt and rude when we arrived. The link to check in via phone wasn't working, so we went inside. I started to explain and he interrupted, "Just tell your name." I gave him my name and started to say something. He interrupted me again and said, "All I need is your name." I wasn't trying to tell him my life story, but a better approach would have been to say, "I'm so sorry you are having this problem. Just give me your name and I will get you on your was as soon as possible." A little customer service training would be helpful. We have used this U-Haul location numerous times since 2016 and everyone else has been competent, helpful with any questions, and most of all, polite.PAMELA M.
Friendly and helpful staff. Clean truck.Kristen S.
You need to hire another employee. One person was answering the phones, moving the vehicles, working the front desk, finalizing the contracts, and inspecting the returned vehicles. In time I was there, I saw him assist seven customers, myself included, basically by himself. Give that guy a raise, and hire him some help. He deserves 5 stars. The business does not.Christopher N.