Expensive
Jana H.
Storage Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nitro, WV 25143
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This was my worst experience with Uhaul. I never had this much trouble with you guys. I been using uhaul for over 30 years. I put 63 miles on the truck. The truck stunk like dirty butt. They charged me $165 for 3 hrs of ice. First I had to wait 2 hrs to get the keys. Then the truck would not start. The customer representative was a female. She was super rude and wasn't helpful at all. So I hung up and called right back. This time it was a male. His name I believe was JD. Jr was helpful. He made sure that I got my keys. Overall my experience was very stressful and unprofessional at the least.
Kelly G.I don't like the fact that you're not open at this location on the weekends so I'm forced to pay for 3 days rental of an appliance dolly when I could have rented it and returned it same day. The reason I used this location is because it is close to my home. I will look at alternative rental companies going forward like Lowe's or Home Depot since they are open 7 days. I ended up paying $30 plus tax for a 1 day use of an appliance dolly. Lesson learned.
Brian K.Everything was great, keep up the good work..
Chris D.This is a new location and is not well staffed, the young lady was very helpful, but not overly aware of all duties. Now I have been renting cars and box trucks for over 30 years, this was the first time there was no walk around and inspection of truck with renter. i was overcharged for mileage 20 miles and in the process of some type restitution. The truck its self was not a great truck, it struggled for take clunky shifting and constant vibration.
Eric P.