Not a good place. I didn’t get the supplies needed.
Jose V
Advance Pawnbrokers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport News, VA 23608
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Customer Reviews
- 4.0 Average Customer Rating
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Steve GThe location was a pawn shop. I felt like the clerk was teying Add items I didn’t order. She’s like a truck and 2 Dollies. I said no Dollie’s. Then she argued my reservation said 2. I had the reservation in hand. 0 Dollies. The truck was clean with exception of tires. They were mud covered. The truck was beat up and had bad tires. The mileage charge was ridiculous. $50 for 41 miles.
Katherine CI had originally selected a different location for my reservation online. I was called and told that my in-person pickup had been moved to this location. I was NOT informed it would be a "mobile" pickup and would have to navigate a ton of the process on my own. Very unfortunate! Terrible communication and truly not the process I selected.
John EI could not access the mobile app at this siter and had to call the U-Haul in order to get the vehicle. Fortunately, the agent on the phone was very good and was able to complete the transaction in about 10 minutes. I had the same issue when I returned the truck. Also, I had rented the truck for one day and was originally charged for two days. It took me several phone calls to get the issue properly addressed.
WILLIAM C