The app did not work on this side, either.Tom L.
Sears of Newport
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Newport, NH 03773
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- 4.0 Average Customer Rating
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Great customer service and friendly staff!G Christopher W.
Instructions stated to call a phone number wen entering drop off town before arriving I did so got no answer at 6 pm but got a return phone call at 330 am from themwell after I was forced to return truck to night drop because of no response charged me to add fuel even though gauge was EXACTLY Wwhere it wad wen picked up and charged me a cleaning fee even though I returned vehicle in far better condition then I received. There was coffee_soda stains in cup holders dirt on floor mats back of truck hadn't been swept I cleaned all these areas even though it's how I received and was still charged for duel and cleaning without being told.also when I arrived it said this location does not support 24/7 self drop from app even though it was advertised as such so no pictures/documentaof hoe I left vehicle had to just put keys in drop box and pay to have them check it in next day at which time without even speak8ng to me on phone other than attempting to make return phone call at 330 am hours after drop off they j7st charged my card for all extras stated above location is run down and poorly marked /lit or taken care of management needs to get there policy's straightened outlee B.
First U haul experience, went smoothly and efficiently, no issues at all, will use more often in the futureLucas S.
Better instructions on how to use the online check in to be able to get the keys. When you first get the email explain what you need to do when you get there if you are picking up the keys when the store is closed. But overall it was a great experience.Tiffany C.