Customer Reviews for Sears of Newport
(U-Haul Neighborhood Dealer)

252 comentarios

958 John Stark Hwy   Newport, NH 03773

(603) 287-1345

Horario

  • Mon–Sat
    9:30 a. m. - 5 p. m.
  • Domingo
    10:30 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(603) 287-1345

958 John Stark Hwy
Newport, NH 03773

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9:30 a. m. - 5 p. m.
  • Domingo
    10:30 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie V. 
Clasificación:
5.0

quick and easy check out i wouldnt change anything.just keep everything as is .

Kevin D. 
Clasificación:
4.0

The passenger windshield wiper did not remove rain from the windshield

Vincent F. 
Clasificación:
5.0

Very pleasant great customer service would highly recommend

David C. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANDY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

I dropped the truck on a Sunday morning. They charged me $20.00 fee because it was "after hours"??? Every time I rent from Uhaul it is a horrible experience. NOTHING HAS IMPROVED.

Margo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C. 
Clasificación:
4.0

Picked up van after hours. UHaul online system is NOT user friendly. My daughter had to bail me out. Check out took almost 1/2 hour on a very cold dark night. Next time I will check out during normal hours.

CERDRIC M. 
Clasificación:
5.0

Great service and experience thank you

Laura O. 
Clasificación:
5.0

Your logistics team who I interacted with were horrible. But the guys at the Newport pick-up were great.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
2.0

The trailer was basically OK. There was a nail in the right front tire - I had to have this replaced at home (New London, NH) by U-Haul's road service. The other problem is that the trailer hitch ball assembly was set up so that the trailer tongue's lowest point was about 1" above the road. I ended up driving to the Concord, NH U-Haul location 30 miles away to have the ball assembly properly set up (turned upside down to raise the ball location and have the ball moved to face up. The Newport location sold me a ball bar that dipped down less, but the trailer tongue low point was still way to close to the road. Once the Concord U-Haul fixed up the ball assembly, the trailer tongue low point was 4-5 " off the road. I should add that the man who helped me in Newport was friendly and helpful to the degree he could be. I don't believe he had the tools to change the ball to the other side of the ball assembly bar. In the future, I will pick up any U-Haul trailer in Concord, NH (or other full-service U-Haul location).

Richard W. 
Clasificación:
5.0

Uhaul made this renting experience a night mare and I will not be using you again. Terrible customer service. I am talking about the Springfield VT location that screwed up my rental so I had to drive 45 miles round trip to get from Newport. The people at Newport we're great.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rebecca K. 
Clasificación:
2.0

The vehicle did not have good headlights and the man who called me was unprofessional.

Romario R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

I had to travel to far and pay for mileage I should have NEVER had to travel !!!! PLUS THE EXTRA TIME TO TRAVEL THE EXTRA DISTANCE !!! NOT IMPRESSED!!!!

Jennifer C. 
Clasificación:
1.0

Did not inform me of the after hour drop off fee. Added on extra insurance without informing client Very unfriendly demeanor. Very poor and unprofessional location

rudi V. 
Clasificación:
5.0

The return was too easy.

Wesley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

travis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
4.0

El cliente no dejó un comentario.

wendy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA HELEN L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Stephanie F. 
Clasificación:
4.0

Returning the truck was not easy. Could not find the email from the company. Had to go back to the U-Haul setting and work my way through from there. Another customer returning at the same time. Could not find the email or a way to re-register.

Alexander B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
4.0

The cab had dirty glass and floors. There were soda bottles under the seat

Andrew B. 
Clasificación:
3.0

Good service but let's not divide further . As a veteran who fought a war for our freedom I suggest leaving politics at home. Get rid of the “Trump No BS “ hat.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kieran K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon S. 
Clasificación:
3.0

UHaul's on line check in and lock box application is horrible. I got to the location on time. I followed the instructions, and the application to allow me to get the key to the rental stalled. I tried the chat option and calling the 800 number. The "wait" time was 30-45 minutes. Thank goodness there was someone at the office. He told me because I didn't check in "on time" my reservation was gone. (I couldn't check in due to your website issues!) Also, someone else took the key from the lockbox I was supposed to pick up. Without the help of the gentleman behind the desk, I would have been totally left hanging. The people behind me in line were laughing because it apparently happens all the time. Unless you fix your check-in and application issues, UHaul will lose all credibility and customers.

Arlene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN S. 
Clasificación:
5.0

very convenient for drop off

douglas F. 
Clasificación:
5.0

It might be helpful to have a public computer for people who do not have smartphones, in order to check in. Otherwise, great experience.

donna M. 
Clasificación:
5.0

a van check in at the time of return would be a good idea if that is a policy ineffect at all locations i dont know for sure.we had to put in windshield fluid it was empty and a bag of personal belongings was left behind.over all a good experiancf.

Kevin D. 
Clasificación:
5.0

The easy checkin online was a time saver. Being greeted upon return by friendly staff.

Amy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas F. 
Clasificación:
1.0

For some reason upon trying to retrieve uhaul the GPS or phone app indicated we were in the wrong location. We certainly were in the correct location. Had to be on phone with a customer service rep for nearly an hour before being given a pin to retrieve keys in lock box. I will only rent a uhaul again if I can speak with a live person at the location.

Devin S. 
Clasificación:
3.0

Clean the inside of cab. It was dirty and smelled of cigarette smoke. The dome light was broken

Peter C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Robin W. 
Clasificación:
3.0

I rented a 6x12 trailer. The trailers opening measures 53”. That was a huge problem. I brought the trailer back after 2 hours because my item would not fit. Now the guy tells me I have to work with uhaul for my refund. No one has called me back 6035604884. Unacceptable service and product was not what was expected. Cheryl

cheryl C. 
Clasificación:
4.0

Pick up was exactly how it should be. Truck was clean and ready the people helped without any trouble. I had to deal with a different uhaul place to get a transport trailer for my car and as I was almost there to pick it they called me and canceled it so now I had to drive the truck down and fly back to my home state and drive my car down costing me thousands extra and they said oops nothing we can do. I have never had an issue with uhaul and have used them several times but now I will be using a different company now on

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

Bill in Claremont and the counter person in Woburn were the only helpful people I had contact with from Uhaul during this entire painful rental experience. I made a reservation over a week in advance for a 9AM Claremont pickup and when I was called Friday night they wanted to move my pickup location 30 miles out of my way ! When I explained that I had a reservation for 9AM in Claremont the response from the CSR was " you don't have a reservation, you only have a guarantee that we'll call you back" ! That is about the most ridiculous thing I've ever heard; your site allows me to put in my pickup and drop off locations and times and also accepts my payment for those locations and times but that's not a reservation ?!?! Your website should have a big banner on it stating "You can pick whatever location and time you want but we're going to give you what works best for us " !!!!!!

Bill O. 
Clasificación:
5.0

Great customer service and very convenient to my destination

douglas F. 
Clasificación:
1.0

No staff on site.

Ashley G. 
Clasificación:
5.0

Bill was VERY HELPFUL and went Way Above Standard customer service

eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

john C. 
Clasificación:
2.0

The man who checked me out was rude. He charged my card prior to us inspecting the truck, than got upset when I questioned the amount as it was closer to 170 than 130. He did he couldn't go back to it and that maybe he wouldn't rent to…

MICHELLE J. 
Clasificación:
2.0

Someone changed my reservation and the only way i found out was they called asking why i didnt pick up the van Friday..., i rented for Saturday and only for a day, they changed it to a week and to Friday pick up...uhaul 800# said it was the location, location denies doing it. Clearly given my last three rental experiences with uhaul there are sone major issues. Van wasn't swept out very good, there was old ranch dressing and McDonald's bags behind seat...otherwise van was newer and in good mechanical condition.

Seana F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary-Jane W. 
Clasificación:
1.0

I have tried numerous times to file a customer service complaint and even the website refuses customer comment. In general, I wouldn't recommend UHaul to anyone anymore, especially if they have to deal with the UHaul in Newport NH! When I called in a complaint to the main office, the drop off location in Newport, NH retaliated by adding false charges to my account for an extra day (that I did not have the truck) and a cleaning fee (the pictures I sent in upon return show the truck clean-not in the condition their rep tried saying it was in, they threw the blankets around and then took a picture). Use a different company, or at least avoid the location at the former Sears on John Stark Hwy in Newport, NH

dawn W. 
Clasificación:
1.0

Charged an extra day even though they were no open any earlier ( closed when I call 5pm sat, did not open till 10:30 Sunday). I was asked to unhook my own & to move it in line with the other trailer. Never have I ever had such poor service from a uhaul agent

Mary S. 
Clasificación:
4.0

:)

Lynnette E. 
Clasificación:
5.0

Great crew here. Hard to find any help but they did a great job. Gracias

fennell G. 
Clasificación:
5.0

The older gentleman was very nice, helpful and efficient

SHAWNEE W. 
Clasificación:
3.0

Drop off was horrible. The guy couldn't even care less. He just said leave the key here and when the other guy comes in he'll take care of it. Looks like he didn't want to be there

rolf S. 
Clasificación:
5.0

Wonderful people. They treated us very well

sonja B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew A. 
Clasificación:
5.0

Five stars

Peter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
3.0

Drop off location was closed us d the uhaul key return drop box

debbie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorianne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRON W. 
Clasificación:
5.0

Wonderful people to work with

sonja B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachariah R. 
Clasificación:
3.0

I don't mind giving a down payment but I feel the down payment should be a little less, moving as it is cost a lot and then you have to wait for the remaining amount back if you don't use what was estimated

WALTER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
3.0

Tires were very low on air.

Todd W. 
Clasificación:
3.0

Trailer was snowed in and frozen to the ground. Left rear tire needed air so I stopped at nearby service station. Snow wasn't removed from roof.

Scott S. 
Clasificación:
4.0

Reserved online & declined coverage. Upon checkout, the person that helped me added it back in. It was only $8, so I didn't argue. The regular worker was off that day, so I let it slide.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gale G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felisha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

REED N. 
Clasificación:
4.0

Lower the rate just a little. But it was good equipment Very good. Will use you again.

ROBERT C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ann L. 
Clasificación:
4.0

The gentleman was friendly and the drop off was quick.

Oliver F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD G. 
Clasificación:
5.0

The equipment was clean and drove fine. But unfortunately 25 miles into a 125 mile trip, the exhaust pipe fell off the truck and got runover on the highway before I could stop and pick it up. I did run back and get it. I left it in the truck. Made for a long loud trip. I did stop at a rest area and got some toilet paper to jam in my ears. The metal cab of that truck made a very efficient amplification chamber.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER P. 
Clasificación:
5.0

The electronic return process is a nightmare. You forced me to remain in a dark, remote location taking a million stupid photos to return the truck - or be penalized an extra day for not returning it, even though I had only had it 4 hours and the location was closed. The key drop box was not obvious, either. U-Haul sucks. The kid at the counter when I picked up the van was great. You do not deserve him.

Lauren D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammie B. 
Clasificación:
4.0

The vehicle was a little loose in handling, but otherwise quite adequate.

MARGARETTE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

Easy pick up and drop off. Very helpful

Jeffrey Q. 
No se han enviado comentarios para esta ubicación.

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