Customer Reviews for Sears of Newport
(U-Haul Neighborhood Dealer)

428 comentarios

958 John Stark Hwy   Newport, NH 03773

(603) 287-1345

Horario de oficina

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: 10:30 am–2 pm

Servicios en esta ubicación:

Contáctanos

(603) 287-1345

958 John Stark Hwy
Newport, NH 03773

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: 10:30 am–2 pm
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Had a bad experience at my usual place and was sent here. Sears of Newport/ Crazy Ed's is a great place.

PAUL B 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY A 
Clasificación:
3.0

First, the trailer worked well. I could not tell how well the brakes were working since I do not know how much "assist" that they are supposed to offer when towing a light little mini truck. I could not put a "yes" for clean and maintained because it was very salty, but it may or may not have been maintained well. It worked but obviously without taking things apart and checking the mechanics, I cannot truthfully say one way or the other. Now, this next thing I will mention is the issue with the return entry on the receipt to me. I returned it 5-15min. before 4PM on 1/25/25 and NOT the following day @ the time listed on the receipt. I rented it for 48 hrs. and used less than 24hrs. This should have been recorded instead of the lie on the receipt. One suggestion to Haul for policy sake would be to refund at least part of the price of the rental for the second day if it is received within the first 24hrs of use. I asked the gentleman who rented it to me about any discount for not using it the second day and he said Uhaul does not do that. The rental guy was nice as well as helpful as one would expect when renting a trailer. I just wish the real time were entered into the system of my return accurately so Uhaul corporate as well as legally, everyone would know when it was truly returned. Lastly, and maybe most importantly is I did not care for a cell phone being used to take a picture of my drivers license and then transferring it into the computer. A simple spot on the computerized form for my license # should suffice without taking down my picture and everything else. Now my info is on a cloud somewhere that can be hacked and is also on this person's phone. Uhaul should have something different with less violation of a persons info. After thinking about this, I am very upset by it. I do not use cell phones or online social outlets for a reason. I like my privacy and now have lost it. Not happy at all! No other positives or negatives to share at this point.

DARYLE D 
Clasificación:
5.0

Bill was great. We had an early pickup in -10 weather . He had the truck was clean , running and warmed up.

ALFRED T 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL S 
Clasificación:
5.0

the online pickup took way too long- just about 45 minutes. this was after the 30 minutes i spent the day before putting in my reservation.

MIRANDA C 
Clasificación:
5.0

easy to reserve, everything was ready when we went to pick it up, very friendly service

ROBERT G 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY L 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN F 
Clasificación:
5.0

Bill was very helpful and met all of our moving needs. We would highly recommend him in the future.

DOUGLAS J 
Clasificación:
5.0

Bill was great to work with!

ELIZABETH P 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK M 
Clasificación:
5.0

Nothing the place is great

JAMES L 
Clasificación:
5.0

Very friendly and helpful service provided by the gentleman at the pickup desk. Even warmed the truck for us, above and beyond service

JAMES L 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE F 
Clasificación:
5.0

Very effective and efficient

DEBRA G 
Clasificación:
5.0

My only problem is the over payment they took from my account totaling $75 extra for no reason

Evelyn R 
Clasificación:
5.0

Always helpful good customer service and very dependable.

BARRY C 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE C 
Clasificación:
5.0

They very helpful and friendly

EDWARD B 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN J 
Clasificación:
5.0

I had splild some oil on floor needs to be stem cleaning for safety. Thanks Gene

EUGENE B 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony b 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis M 
Clasificación:
5.0

Nothing I can think of

Rene B 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT R 
Clasificación:
5.0

We were charged $10 because we did not return truck with 1/2 tank of gas, but due to not having heat and it was 40degrees, we dropped truck off without driving out of our way to get gas.

WILLOW M 
Clasificación:
3.0

Received a cargo trailer that didn’t have a foot to take hitch off the ball

NEILA D 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S 
Clasificación:
5.0

Perfect!!

RUSSELL F 
Clasificación:
5.0

Super convenient, had no issues whatsoever! Very reasonably priced, will be using again in the future!

EGAN B 
Clasificación:
4.0

My rental was much better this time as I didn’t have to deal with the regional manager.last experience was horrible but they made up for it this time.hopefully in the future I will just have to deal with the people at this location and not the rude obnoxious regional guy again.

GRY D 
Clasificación:
5.0

Windshield was very dirty, had to pull over and clean when the sun hit it so I could see while driving.

JUSTIN S 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee H 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L 
Clasificación:
5.0

They were great!

SANDRA G 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE H 
Clasificación:
4.0

El cliente no dejó un comentario.

Rita L 
Clasificación:
5.0

El cliente no dejó un comentario.

SHALO S 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES Y 
Clasificación:
5.0

Best place to rent a U-Haul.

WILLIA R 
Clasificación:
4.0

Trailer rental, went great except right rear tire flat. Filler Held air during day of use. Enjoy the people at the location. A bit surprised no apology, no consideration , no thanks fro reporting the problem. I would not have reported it to you if any of the three had occurred. Maybe next time!

REED G 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN C 
Clasificación:
5.0

Great friendly service and good ratings as well as price if you need a moving job by all means rent UHAUL!!

NTHONY R 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN S 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C 
Clasificación:
5.0

Nothing everything was great and really good people.

jeff m 
Clasificación:
5.0

Ed was extremely helpful and informative and made sure I understood everything about the truck and the equipment. I was renting highly recommend this facility couldn't say enough about a customer service that I received and how prompt the experience was five stars all around.

Anthony D 
Clasificación:
5.0

Excellent service. Thank you

victora c 
Clasificación:
3.0

This location was not open when I arrived. Used the app to complete the drop off. Was easy to use. Was approached by another customer who was upset that the truck he rented had been double booked (the one I rented) and he had to take a larger one. So not sure if this is an issue with this location.

DONNA D 
Clasificación:
5.0

Great!

DAVID B 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B 
Clasificación:
5.0

Closed when dropped off so never spoke with anyone

Mitchell B 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark V 
Clasificación:
4.0

App seems largely unhelpful at the time you actually want to pick up the rental, so pickups always take way too long

Gunnar B 
Clasificación:
5.0

Allow after hours pickup of trailers, (like you do for trucks).

John B 
Clasificación:
4.0

El cliente no dejó un comentario.

Donovan M 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy H 
Clasificación:
5.0

El cliente no dejó un comentario.

linda c 
Clasificación:
5.0

Nothing everything great

dale b 
Clasificación:
3.0

Ended up costing way more than I had anticipated. Too pricey

Samantha B 
Clasificación:
4.0

The truck was left dirty for me. There were dings and scuffs that had no (quick claim) X stickers on them. I made a three minute video of the truck before driving away. The man who rented me the truck said not to worry because I had the good insurance. There was no way for me to upload my video to the Uhaul app. Uhaul should have a video camera system that automatically goes around the entire truck the same way the water spray equipment goes around your vehicle in a car wash. My shaky three minute video did not show all the dings and scuffs, I was noticing more as my three day rental went on. I was happy to only be charged for what was agreed upon. I guess that I will use Uhaul again but I will definitely look over the equipment more carefully.

Michael S 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith G 
Clasificación:
4.0

El cliente no dejó un comentario.

David S 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin L 
Clasificación:
4.0

Perhaps more employees

anthony v 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B 
Clasificación:
3.0

Would have been nice to understand that we needed to bring our own lock for 5x8 trailer. You would think with all the texts and emails there is a callout about what you might need?

allyson m 
Clasificación:
4.0

El cliente no dejó un comentario.

andrew v 
Clasificación:
3.0

Fix your equipment so it doesn't break on people

Derek N 
Clasificación:
3.0

El cliente no dejó un comentario.

Stanford L 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED W 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin C 
Clasificación:
4.0

Great Service !!

LARRY P 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B 
Clasificación:
5.0

This location was the best I've ever used. Bill was great from the beginning of the transaction to the end. Very personable and helped me to understand the process. I rented a cargo van for 7 days and had to extend it a couple of days after. That process was incredibly easy. I would highly recommend using this location. I definitely will the next time I need a cargo van!

CHERYL S 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur L 
Clasificación:
5.0

Bill of Newport U-haul is f------ AWESOME !!! BEST SERVICE I'VE EVER HAD AT A U-HAUL. And, at age 66,I've been to quite a few. ****************

Ronald S 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca l 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence P 
Clasificación:
5.0

Best place to get a uhaul,newport nh

Ronald S 
Clasificación:
5.0

Great customer service at this location. But the uhaul application on the phone would not work and neither did the uhaul website when trying to return the vehicle.

Jamison M 
Clasificación:
5.0

None, the staff here was awesome!

Robert D 
Clasificación:
5.0

Friendly staff and quick check in. The process of picking up the rental truck was smooth. The truck was clean, gas tank was full. Easy drop off! Thank you for making my day easier!

Erna S 
Clasificación:
3.0

There was a lot of issues but didn’t necessarily pertain to the locations themselves, the only thing I can suggest is to have more sizes of trucks readily available.

Dylan H 
Clasificación:
5.0

I experienced a unique situation while renting a van, however, UHAUL's customer service was truly amazing. I had the pleasure of having been connected to Tia Williams and she was a godsend in my journey as well as Jeff the regional state manager, they very very informative and patient with me and my situation. I will only recommend and use UHAUL in any future need because they were very compassionate, patient, and professional throughout my journey.

Chante K 
Clasificación:
5.0

Quick in and out. People at the location were very easy to work with very helpful. The U-Haul app also made it easier. I certainly would use them again.

Barry C 
Clasificación:
5.0

Friendly, professional, and knowledgeable.

Thomas G 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A 
Clasificación:
5.0

Very little, property was maintained and trailer located in spot for easy access and hook-up. Manager was polite and helpful and made sure everything was in order before I left the premises.

Thomas G 
Clasificación:
5.0

The older gentleman that runs this place was fantastic. Great customer service very friendly and I highly recommend this location to anyone that needs to rent any U-Haul equipment

Ryan C 
Clasificación:
4.0

El cliente no dejó un comentario.

George E 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M 
Clasificación:
4.0

Your staff member was excellent.

MICHAEL B 
Clasificación:
5.0

Excellent service the people there were awesome

Carl K 
Clasificación:
4.0

The pick up location was good people there Wher nice.however the regional guy out of vt was horrendous.gilly gilcris has no people skills and is very standoffish.there was a slight problem on pickup due to a new employee that should not have been a big deal but he called texted and when I called back was horrible to deal with.the next morning I kept getting messages and calls from him but this time he was calling me Kevin and being rude had to call and explain I’m not Kevin please get your files right.once again location was great regional guy not so much.i won’t go here again while he’s around.

Gary D 
No se han enviado comentarios para esta ubicación.

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