Lack of communication. Horrible experience at this location from start to finish! Do NOT recommend.
Sheila W
Texaco Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Murrayville, GA 30564
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This location has now required twice that I do their job for them. They said I was required to Remove, fold, count, and stack inside the store. This is not the uhaul policy. They ask for me take all the pics. This is not my responsibility when I drop off a truck. Clerk refused to drop off and then decided to cursed at me when I refused to do her job. Clerk continued to exit the store to tell all the things I had to do to drop off. I used the mobile drop off app. This was by far the worst experience I have ever had. I will never use uhaul again.
Matthew LI made a guaranteed reservation online for a truck, moving blankets and a hand truck to move furniture and boxes from an apartment into storage. When I arrived at the U-Haul neighborhood location to pick up the truck and equipment I was told that they didn’t have a hand truck. The 20’ truck was fine and the location had blankets, but I don’t understand why U-Haul would allow me to reserve a hand truck and then not provide it. My move would have been ruined had I not been able to borrow a hand truck. U-Haul can’t be trusted to deliver on their promises.
Michael FThe uhaul was dirty really dirty inside then the inside info didn't exist at all in the truck then I ordered hand trucks they were not there and it took bout 45 min to get the keys it was a mess really
Terry TWe chose this location because it was the closest UHaul dealer to our home that had one-way availability. Upon arrival, the doors to the Texaco were locked and there was nobody inside. My husband and I had to wait for a good 10 minutes before anyone showed. The check in process was long considering I had made a prior reservation online. That being said, the woman who checked us in was polite and kind. The inside of the truck was very muddy and my husband and I had to clean it before we loaded anything in. If we use UHaul in the future, we will be picking up at a designated UHaul store only.
Suzanne Z