I requested that I did not want to do a remote pickup that I wanted to do a person pickup. I figured I would only be shown places with a person pickup. Also the pickup place was hidden behind other building and d8ccult to find. I was not told that the dollies that I had requested would not be available at the location I choose. I got to the place to pick up the uhaul and found out that no one was there. I called customer support and was informed it was remote pickup. I stated that I had requested person pickup. Then I saw that the three dollies (2 furniture and 1 appliances dolly) were not in the truck. The in person locations were a short distance away and I was wondering why when I got to pick where I wanted to pick up that it would have stated if it was person or remote. Plus I figured that even if they did not have dollies at that location that they would have been taken to the truck I choose. I ended up having to go to three uhaul places to get what I needed. Which almost made me late (they closed at 3pm) to the place that the truck and dollies where needed. Which was a horrible experience since I traveled over four hours to get to the uhaul and was there at the time I said I was going to be there (1pm). Since I had to go through all that with uhaul and dolloies and if I had not called the place I needed to pickup items then the whole trip and uhaul rental would have been a waste of money. Additionally, the exhaust on the vehicle was so loud and became a nuisance several miles onto the 300 mile trip.
Tammy R
Apex Tint LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Mount Juliet, TN 37122
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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This was not the location I selected when I made my reservation. The location did not have the vehicle I rented so I had to use a larger vehicle that required more fuel for a long distance trip. Vehicle was clean but had alignment issues.
DEREK MThe steering was all messed up. Bad alignment. Shaky front tire and the cruise control would not work the entire 2000 miles.
Eric YThe process of self checking in and out was very cumbersome. The downloading of the photos took a very long time. It took me about 45 minutes to check out and about the same amount of time to check in
John TThis was not my chosen location. I received a call 24 hours before my reservation saying that my pick up location moved. This caused me to have to drive an additional 20 miles both ways to my rental causing my fees to go up. The app did not work multiple times and picking up and returning the truck was not easy. I would not recommend renting from U-Haul.
Samantha S