Only reason I gave this four stars and put not applicable for cleanliness and inviting was because I arrived to return the truck before 6pm only to find that there was nobody on site and that they were closed despite google listings saying otherwise. I was able to contact an employee over phone and he advised I use the drop box. But because I didn't have a lock with the vehicle (used my own), I had to load the two dollys and furniture blankets in the front cab of the uhaul and lock the doors manually before dropping the keys. Not ideal but nevertheless I was still able to drop with any major hassle.JONATHAN RAYMOND F.
Customer Reviews for Apex Tint LLC
(Distribuidor de U-Haul del vecindario)
Mount Juliet, TN 37122
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: cerrado
- 10/25/2021: 8:00 a. m. - 3:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
All is goodJOHN T.
Check-in and check-out were super easy!Michael B.
El cliente no dejó un comentario.Daniel M.
First thing, the truck was clean, not an issue. Customer service was pretty good. Only thing I had an issue with, is that I originally had the truck set for a 4 day use, but ended up only needing it for one day. But I ended up paying more just for one day than 4 days. Maybe I don't get how Uhaul works, but that seemed a bit sketchy to me. Plus I had to go pick the uhaul up different location than where I placed the order. Which made it more sketchy to me. All I will say is, make sure each person can explain why a person will pay more money for 1 day and less money for 4 days of rental. Something doesn't seem right. And the place where I received the uhaul went through the pricing so fast like he didn't want me to find out what I was paying for. Very sketchy.TERENCE S.
El cliente no dejó un comentario.PAUL D.
El cliente no dejó un comentario.george P.
The truck didn't run well. The "sanitizer" was stifling, 'cause it was aerosolized can air freshen, instead of an approved disinfectant. Thanks , NOT! AS WELL, The engine needed a tune up and due to this, there was a constant lurching and just a rough running and driving experience. I have driven a few trucks and busses and RV on many trips. With no incident to compare. When idling it nearly choked off. The employee was more thab kind and did fine. The issue here needs to be the owner's responsiblity. You must invest in the business. It's a big company, so there is NO EXCUSE, other than GREED!Tory B.
El cliente no dejó un comentario.CORBIN T.
I was told there would be no charge if I didn't go over a certain amount of miles. I only put 32 miles on the truck and was charged 79 cents per mile. When I called regarding the issue after seeing the charges on the receipt, I was told it's 79 cents on Friday and Saturday no matter how many miles. I received two different quotes from the same Uhaul in Mt. Juliet, TN located on Lebanon Rd. The staff needs to work on communicating the correct information to customers and not mislead them to think they will be charged a price and then be charged something totally different.Shannon W.
The staff at Apex Tent were extremely helpful to me when internet was causing issues with the pickup & when my reservation needed changing by a few weeks. I was very happy with the truck and it's condition, I would highly recommend them to anyone needing the service.RYAN V.
No one was there to drop off keys and people were loitering around and made us uncomfortable and could've stole the keysLenny B.
You can stop losing to people telling them that they're only gonna be charged a certain amount and then charge something else and it's real inconvenient to get to the key in the back of the truck when ur parked in the trees and bushesKatherine N.
Nothing. Great customer service picking up at the location. I also needed an extension with return due to a severe thunderstorm and I called the 1.800 number and the representative was extremely helpful and sent me the return video. My daughter used uhaul today because I recommended her to use this service.THOMASA C.
El cliente no dejó un comentario.Victoria M.
Need street & office signWENDY M.
Better signage at street to identify location. Tyler excellent customer service. Clean location, truck available short notice. Thank you!!CAROL S.
El cliente no dejó un comentario.BRADLEY T.
El cliente no dejó un comentario.KEITH C.
Easy returnMark A.
El cliente no dejó un comentario.DAVID R.
El cliente no dejó un comentario.Richard S.
Provide the $12 appliance dolly that they pay $12 for instead of having them wait on the hold for 45 minutes with customer service.Derek M.
El cliente no dejó un comentario.EBRIA P.
The most difficult experience of moving so far. Will be renting from another company in the futureBrenna B.
El cliente no dejó un comentario.CHANTLEY F.
El cliente no dejó un comentario.JACOB C.
El cliente no dejó un comentario.JAMIE R.
I had reserved a truck with Budget Truck Rental and they let me know the day before I was supposed to get the truck â€œthey couldn't locate a truckâ€ for me even though I had reserved weeks ahead. U-Haul saved the day by getting me a truck. These guys were fantastic.DAVID S.
El cliente no dejó un comentario.DENNIS C.
It was supposed to be a mobile pick up but wasn't.JOSEPH B.
El cliente no dejó un comentario.JUSTIN C.
El cliente no dejó un comentario.VICKIE G.
El cliente no dejó un comentario.Makenzie M.
Pickup my truck button did not show up on pickup. Support line hung up on me twice and never ended up working. I originally scheduled pickup down the street then it was moved 30+ minutes away from me two days before.Austin B.
Location was hard to find and no one was there to process the drop off.Eric S.
El cliente no dejó un comentario.Erich B.
The rates are outrageous!! Lower them to a reasonable amountTRACY E.
Do not send out previously damaged and not fixed vehicles.Luke W.
El cliente no dejó un comentario.SANY Y.
Truck Service Needed! lights were showing on vehicle's dashboard. Front Window was not well cleaned for driving. There was only 1/4 tank of gas in the truck when taken.Leah C.
El cliente no dejó un comentario.MARY J.
I was super easy, thank youRobert M.
The location is a little difficult to find if you are not familiar with the area because it sits behind other businesses. The staff was only contacted on the phone after hours but were friendly and helpful. Turn in was easy and seamless.Michael G.
El cliente no dejó un comentario.Astrid B.
Building was difficult to find as it is tucked behind other businesses.Gregory M.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.rhine J.
Not attentive to needs of customerReginald N.
El cliente no dejó un comentario.Athol I.
I am very appreciative of your kindness and professionalism!Karen L.
Getting the truck through mobile was honestly the worst experience. I spent over an hour trying to do it and was transferred 5 times for different pieces of getting it to work. So insane.Nicole G.
El cliente no dejó un comentario.Whitney K.
El cliente no dejó un comentario.Ralph S.
Anyone that rents out these crappy trucks should be ashamed of themselves. NOT A SATISFYING CUSTOMERNichole D.
El cliente no dejó un comentario.Michael H.
This location could use a sign near the road entrance. At night, you cannot see where to enter. It is a small alley-type road between two businesses.TARA B.
Sign in truck said that we would get $25 back on rental if returned with blankets folded & truck swept. Which we did. When we returned the truck place was hard to find & they were closed. Supposed to be open until 6. We were 2 days early and at 4 pm. Sign said to lock all equipment in truck cab. So we moved everything to cab & white footprints from their white rock parking in back of truck. Guess we lost $25 because they weren't open when they were supposed to be and had to fit 2 dollys and 36 folded blankets in cab or leave my padlock on truck. Just didn't seem right to us.Sheri R.
Easy pick up process.sam F.
Hard to find Hard to get truck into lot from busy road.francine K.
I was charged for extra miles and I disputed them before finishing my checkout, and I never received and call, text, or email regarding the matter. I also never received my final receipt.Tremaine A.
El cliente no dejó un comentario.Autumn D.
El cliente no dejó un comentario.daniella F.
The location was great but the online check in process was awful! I will never rent this way from U-haul again. There is a lengthy sign up process and when you go to pick up the truck I expected it smooth, but it was terrible. Waiting in the heat, for confirmation, asking for a copy of your passport or home lease agreement. All of that should have been handled before time. Only time I would consider U-Haul in the future is a counter check out in.Chris B.
El cliente no dejó un comentario.Derek M.
El cliente no dejó un comentario.Erin B.
El cliente no dejó un comentario.daniella F.
Thanks convenient, fast and friendly!Carry M.
Good job at locationEdward C.
The truck that I rented was not the truck I requested. I ask for a 10 foot truck and got a15 foot truck it was too big.John H.
The guy was very friendly and professional got me in and out!Jasmine M.
El cliente no dejó un comentario.Anthony J.
My experience with Uhaul ruined when I received the final contract and there was a $21.95 charge for "After Hours Service Fee" what BS. They had to check the truck in at some point, that is a cost of doing business!!!!!!!!!!!!!!!!!!!!!!Dennis C.
El cliente no dejó un comentario.Tom C.
The business can have a sign off the main road to identify the location easier.Ryan A.
El cliente no dejó un comentario.Trey A.
El cliente no dejó un comentario.Alan C.
El cliente no dejó un comentario.Merwin C.
El cliente no dejó un comentario.Jonathan J.
Super quick and easy. Did everything on mobile, so only had to confirm a couple things in the office. Was in and out in under 10 minutes.Damon G.
El cliente no dejó un comentario.Michael G.
I was overcharged a whole day , I've called the number 6 times and no answer, my card was overcharged and I only had the truck 1 day!! I will be reporting this to better business bureau if not credited the extra day!! Tanya Gordon 931.933.0677.Tanya G.
El cliente no dejó un comentario.Keith S.
The location was actually 12 miles from my house so round trip accounted for nearly 30% of my cost since it was a local move.Michael S.
El cliente no dejó un comentario.beshoy I.
El cliente no dejó un comentario.Fredie B.
El cliente no dejó un comentario.Concepcion M.
El cliente no dejó un comentario.Leana G.
El cliente no dejó un comentario.Eddie F.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.CHRISTOPHER F.