If I could give this a zero rating I would!!!! I was absolutely horrified with the poor customer service here. From start to finish all we had was problems. The gentleman at the counter was very rude upon pick up when my fiancé went to go get the truck. Then upon return he told me he was not checking the truck back in for me that I had to do it in my app. I couldn't get the images to save because of the poor service in that location. He then stuck his phone in my face and proceeded to ask where the bankers and dolly were. I let him know they were in the back of the truck as that's what I have done with EVERY other U-Haul rental. He said no you go get them and bring them in here now. So me and my friend went out to the truck and wrestled all 24 blankets and the dolly in the building for this sorry man. He still wouldn't take the keys for me so I put them in the drop box. He doesn't need to be a U-Haul dealer if he cannot work with the community.
Dylan C
Holly Valley Store
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Moravian Falls, NC 28654
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Almost seemed rude but I think it was the language barrier more than anything else
THOMAS HHad to dig my trailer out of the mud and snow. Was given demands by the owner to do this and that. Was like I was an inconvenience to him. He also added insurance to my rental although I had turned it down online and to him in person. All this made me run about an hour behind. Called the district manager and was returned my insurance fee and that was the only thing that UHaul did right on this one!! Probably won’t rent from them in the future because I wasn’t compensated at all.
CHAD BDue to expense I am looking into purchase of my own utility trailer.
MICHAEL CHappy with the service. Process was quick and the owner was very professional.
AUDRIUS P