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Jacqueline H
Customer Reviews for Holly Valley Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Happy with the service. Process was quick and the owner was very professional.
AUDRIUS PVery professional and customer friendly!
George SThe location was very cooperative and greeted warmly. Happy with the service.
Albert MWarmly greeted and pickup process was very easy.
Danny MQuick and easy checkout process. No complaints!
Blake BPretty fast check-in process and the transaction went through well.
Hyun KGreat customer service. The staff members were quite helpful and friendly.
Taylor WThe man working there locked the keys in the U-Haul and left the ignition on. …..while checking the mileage. Then the next day decided to lie and say we locked the keys in the car and charged us an extra $95 cleaning fee and fee for gas to make up for the tank that had been depleting while the ignition remained on. He is a liar and a thief
ASHLEY TIt’s good
JEREMY LNo complaints about this location . . . and it is certainly easier to reach than other locations in Wilkesboro area.
David GThe establishment tried to charge me over $25 gas "shortage" when I, in fact, returned the truck with at least 5 gallons of gas more than when I picked it up. The clerk took a photo of the dash showing the gas gauge before I even exited the truck yet still underreported the fuel. Be careful when returning to this establishment!
Nicole AAbsolutely nothing
Samuel MThe owner could it speak English well enough to explain the rental process.
Gordon KThe cab was very dirty. There was what looked like a cigarette butt in the cupholder; someone had spilled a sticky drink on the passenger seat; and the floor mats were full of various kinds of dirt. The floor of the cargo area had several stickers and sticky dirty on it, as well. I will do my best to never use this location again.
PATRICIA MI ordered a 20ft truck. The only one on the site had a faulty starter and did not start. The second truck I rented which was a 15ft had a dead battery and only 3/8 of a tank of gas.This location needs to have U-Haul come out and have their trucks serviced.
Darin FThe last two days, the truck would not crank. It had to be jumped off. When we turned the truck in, we were over charged and treated like shit.
Annette MDont park the uhauls in the mud
Johnny Hlanguage barrier
thomas sI am indifferent about the location, but I was unable to return the trailer via the app. After reading other reviews it seems you either completely overhaul the app or simply remove it.
Michael LThe equipment was well maintain but their were eggs that had been broken on the floor. Big gripe: The trailer was to be pick up on NC 268 location. They did not have any, they got on the phone and found one on NC 18 across county which cost me a 2 hours of time.
AUBREY BI could not find a drop box for key so I left truck and will bring them key in the morning.
Fred CUnit seemed fairly clean and well maintained except the cab was a little dirty. When I first turned the ignition key, the engine sounded like it was having trouble cranking. It took awhile, but it finally did start. It was pretty cold that morning. Didn't have any trouble the rest of the time.
David S