The truck was not back when I came to pick it up. I had to wait. When it did return, it had no gas. I was promised a discount if I brought it back with a quarter tank. I put gas into the truck, loaded furniture into the truck and stayed overnight in a hotel. The move to a retirement home for my elderly aunt was to happen the next morning. Before leaving the hotel, I noticed that the Ministry Commercial tag on the truck was expired. This is a huge infraction and this truck was not road worthy. I contacted U-Haul’s roadside assistance. After unloading the furniture into multiple vehicles, a tow truck came to pick up the vehicle, as per U-Haul’s request. I was subsequently charged $160 for not being able to use the truck for my move, and was charged $30 for not returning the truck with gas. The truck was returned with just as much gas as I had received it the day earlier. Poor customer service, poor maintenance of a commercial vehicle - I trust that you will make this right and compensate me for the multitude of issues I encountered in this rental.
Tony Zmigrodzki
Royal Cargo Services
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Mississauga, ON L4W2S7
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Customer Reviews
- 3.5 Average Customer Rating
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Hello we had a great trip I would suggest that you up grade all the head lites on the trucks not bright enough for nite driving. Also the iteams we shipped incurred some damage that now I need to repair at a great cost to me
GERRY MARCILArrived at 9:30 to pick up our rental to find no key in the key box. Had to wait until 10:00 when the store opened. The previous customer put the key in the wrong lock box. You folks need a better way to deal with keys and not rely on previous customers. Perhaps a second key should be left by the store in the correct lock box and all customers should drop keys in one common return box. This isn’t the first time this has happened to me. This is a big issue that uhaul needs to address. Also, the van was far from clean. Not really acceptable the way it was.
LOYDJ CROTEAUExcellent service, highly recommended using them
Sabrina TorrieriReduce the amount of steps for mobile check in. I had to stand there in -4C going through so many steps trying to return the vehicle. Just make it easier to drop off the vehicle.
Sami Khan