I had reserved a cargo van over a month ago. When I arrived, I could not obtain the cargo van. I had to get a 20-foot truck. My reservation was for 6:30 a.m., so I could not get service from the business. On the other hand, when I spoke with the representative, she was invaluable, accommodating, patient, and professional. I did not appreciate that I had to get a truck and pay extra expenses for gas. Also, I had a deadline to pick up my son from the University by a certain time, and I could not be late. What you reserved should be available, especially when I did so over a month ago. Also, the truck did not have a charging port besides a 12-volt, which is not primarily used in today's age. Which could have been disastrous for me, because I needed my phone service for navigation. I had to drive 2 hours to get to my son. Once I got there, I was able to charge my phone. The charging port needs to be updated. The windshield wipers was not operating properly.
LaTrenda C
Cupps Auto
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Martinsburg, WV 25401
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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It was fine. The staff could be a little more helpful.
Chad BIf they pay for a dolly; include the dolly.
Kelly RThe person in charge needs to be on time and in my opinion the truck was way more expensive than it should have been! Especially when I made the reservation you guys gave me an estimate of $35 and it end up costing me $186 plus gas! That was super misleading and Uhaul knew it! I will know better next time!!
GARLAND HCustomer service was absolutely wonderful, they are so friendly and very helpful
MELISSA J