Customer Reviews for Cupps Auto
(U-Haul Neighborhood Dealer)

1,389 comentarios

201 Wilson St   Martinsburg, WV 25401

(304) 262-2482

Horario de oficina

  • Mon-Fri: 9 am - 4 pm
  • Sáb.: 9 a.m. - 2 p.m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(304) 262-2482

201 Wilson St
Martinsburg, WV 25401

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9 am - 4 pm
  • Sáb.: 9 a.m. - 2 p.m.
  • Sun: Closed
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

ROBIN L 
Clasificación:
5.0

El cliente no dejó un comentario.

REAL L 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan H 
Clasificación:
3.0

El cliente no dejó un comentario.

Erik H 
Clasificación:
5.0

Very nice guy at counter..

SHERRY A 
Clasificación:
5.0

It was all good

DEWAYNE H 
Clasificación:
3.0

I had reserved a cargo van over a month ago. When I arrived, I could not obtain the cargo van. I had to get a 20-foot truck. My reservation was for 6:30 a.m., so I could not get service from the business. On the other hand, when I spoke with the representative, she was invaluable, accommodating, patient, and professional. I did not appreciate that I had to get a truck and pay extra expenses for gas. Also, I had a deadline to pick up my son from the University by a certain time, and I could not be late. What you reserved should be available, especially when I did so over a month ago. Also, the truck did not have a charging port besides a 12-volt, which is not primarily used in today's age. Which could have been disastrous for me, because I needed my phone service for navigation. I had to drive 2 hours to get to my son. Once I got there, I was able to charge my phone. The charging port needs to be updated. The windshield wipers was not operating properly.

LaTrenda C 
Clasificación:
3.0

It was fine. The staff could be a little more helpful.

Chad B 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS G 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH K 
Clasificación:
4.0

If they pay for a dolly; include the dolly.

Kelly R 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT D 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTI M 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina P 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn M 
Clasificación:
3.0

The person in charge needs to be on time and in my opinion the truck was way more expensive than it should have been! Especially when I made the reservation you guys gave me an estimate of $35 and it end up costing me $186 plus gas! That was super misleading and Uhaul knew it! I will know better next time!!

GARLAND H 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason F 
Clasificación:
5.0

Customer service was absolutely wonderful, they are so friendly and very helpful

MELISSA J 
Clasificación:
5.0

El cliente no dejó un comentario.

MEHMET A 
Clasificación:
1.0

Was not helpful also dolly was missing from the truck

Mary D 
Clasificación:
3.0

Didn't realize it was an all automated transaction. I much prefer a person to manage transactions, but the person in the automotive garage was very helpful.

GAYLE M 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH P 
Clasificación:
5.0

Reservation was easy and online. Pickup and return went smoothly.

DAVID C 
Clasificación:
1.0

Did not check in trailer in timely manner and Uhaul customer service was not helpful and I had to do all legwork myself to remedy the issue. It was a very stressful experience to be accused of trailer theft. Never again.

JOHN E 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH V 
Clasificación:
5.0

Very friendly and excellent customer service

BETHANY N 
Clasificación:
3.0

My suggestion would be to keep a half tank of gas in all the moving trucks. I had to stop and get gas immediately because it was a quarter of a tank when I pulled off the lot. People prefer to fill it up after they are done using the truck not before the even start to move.

Carlissa S 
Clasificación:
1.0

Guy in automotive shop was complete asshole. Never going to this location again. Also no U-Haul representative on-site, therefore I had to call customer support to get approval to hook up the trailer myself, which took about 30 minutes of my rental time away as I only had the trailer for 3 hrs.

COLLIN A 
Clasificación:
5.0

Everything was perfect.

GEORGE E 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradford W 
Clasificación:
5.0

Thank u

MARK W 
Clasificación:
5.0

Truck was not swept out and cleaned.. Rear door of the truck was very hard to open and close

Walter B 
Clasificación:
3.0

I was told the size truck I got was the right size for my needs. It was too small and had to pay an extra 100$ for movers to use their vehicle! Not such a great savings!

LYNNE P 
Clasificación:
2.0

Location was closed - couldn’t find the Dropbox because the uhaul app said QR code was on front door when in actuality it was on a side door it’s the Dropbox.

MOLLY P 
Clasificación:
5.0

She’s was awesome

ROMAL S 
Clasificación:
4.0

El cliente no dejó un comentario.

REBECCA P 
Clasificación:
5.0

It was fast service. Trailer was hooked up by the professional assistant and I was on my way!

William H 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael R 
Clasificación:
5.0

Drop off was easy with the U-Haul app and 24/7 service

JOANNA B 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANCE H 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHANIEL H 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM U 
Clasificación:
3.0

Just returned the truck there. Nothing more.

TERESA J 
Clasificación:
5.0

Nothing. The staff were very friendly and helpful.

DENIS S 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W 
Clasificación:
5.0

El cliente no dejó un comentario.

mairwen h 
Clasificación:
5.0

Nada

CONSTANCE H 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY G 
Clasificación:
5.0

Really nice people and very helpful!

NANCY P 
Clasificación:
4.0

Everything was great!

KIMBERLY K 
Clasificación:
5.0

Just keep doing what you do

WAYNE W 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C 
Clasificación:
5.0

Every step went smooth. Very pleased.

Timothy A 
Clasificación:
5.0

The Person at the counter (Amy) ws fast, focused and efficient, everything went far better than I dreamt!! I will always use Cups in the future when I have (any) relocation occasions!!!

KEVIN B 
Clasificación:
5.0

Everyone encountered was helpful and friendly

Robert B 
Clasificación:
3.0

El cliente no dejó un comentario.

KIMBERLY G 
Clasificación:
5.0

I will never pre-register again for self pickup what a waste of my time. Luckily to lady inside helped me out and checked me in I spent 20 minutes in the rain attempting to figure out what to do on the app. It's a joke. And thankfully the site employees were compassionate enough to take charge and check me out. Other than that is was a pleasant experience!

VICKI L 
Clasificación:
1.0

Trailer described as a 6x12 but the loading gate is only 5 foot so I couldn't even use the trailer. When I picked up trailer it still had items in it from the last renter. I was using it to haul a newly purchased side by side but it wouldn't fit through the 5 foot gate opening. So I had to return it the same day and they where closed when I got back . I expected a refund since trailer was not the size as described I think uhaul need to put a note in description that the gate it only 5 foot and not 6 foot .

JOSEPH H 
Clasificación:
1.0

I had to call UhAul roadside assistance twice which forced my move to be extended to help pry the door open . All because the door to the UhAul broke and wouldn't open due to the spring loaded mechanism failing on the back door. Was extremely frustrating.Uhaul dispatch ended up sending someone who propped it open with a dolly about 4 feet to allow the things to be removed.

KRYSTAL L 
Clasificación:
1.0

Furniture pads we ordered were not supplied. No response from them when contacted with issues upon attempting to pick up

Jennifer M 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL R 
Clasificación:
3.0

The right front tire was showing wire, truck shook the whole time on 81

KIMBERLY B 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLENE B 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse W 
Clasificación:
5.0

Nice large parking area with lots of room. They have a large selection of u-haul products as well.

Charles C 
Clasificación:
2.0

Dirty and rundown. Personnel are very unprofessional.

WILLIAM M 
Clasificación:
3.0

The first trailer we picked up was extremely damaged and dangerous, the side of the fenders were dented in and the wheel was rubbing the fender wall. Wires were sticking out of the tires and we were very fortunate that it didn't blow a tire. We rented from 9-5, but by the time we switched trailers after having to come all the way back, we lost almost an hour in a half of time. I feel that these trailers should be inspected after every use as this could have caused a major accident if both tires would have blown.

Kayla G 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald A 
Clasificación:
5.0

El cliente no dejó un comentario.

Selenna G 
Clasificación:
3.0

I ordered moving blankets and never received any but there was a dolly I never ordered or used. Check in was easy drop off was easy would rent from this location again.

Angela M 
Clasificación:
5.0

Very friendly staff.

Becky E 
Clasificación:
5.0

El cliente no dejó un comentario.

William C 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle T 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B 
Clasificación:
4.0

El cliente no dejó un comentario.

walt w 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela L 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT G 
Clasificación:
3.0

El cliente no dejó un comentario.

Nelson S 
Clasificación:
1.0

El cliente no dejó un comentario.

Jennifer B 
Clasificación:
4.0

Location and truck was good but the app is horrible. If I rotated the screen while taking a picture or filling out a form it would kick me out and restart the entire process. It also wouldn't accept my location and I had to manually scan the pickup barcode.

Richard M 
Clasificación:
5.0

Pay Paula more. She went of her way to help

Robin K 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle D 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWARD R 
Clasificación:
5.0

Cups did a great job and everything was very simple and went smoothly

Chad H 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H 
Clasificación:
5.0

Park on the hill with the other Uhaul's. Great location easy to pickup or drop off.

Lance T 
Clasificación:
5.0

Great place. Easy to return to them plenty of space to get vehicles in and out.

Michael S 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronique W 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA B 
Clasificación:
5.0

The pick up and drop off went very smoothly. Gracias.

Tammy M 
Clasificación:
5.0

Today, you provided me with honest and excellent service. Simply continue as you are.

RUTHANN M 
Clasificación:
1.0

One of the mechanics at Cupp's Auto was rude and nasty cussing at me because I was unhappy that the until rep was over 30 minutes late from my agreed pickup time the equipments wasn't even ready for me to pick up and the rep got there and was a little rude saying I could have picked it up with out her the key was in a lock box. I was never given any feed back that she had changed the pick up time without approval to suit her personal needs and I was never informed that there was a pick up box for me not to have to wait for 30min past my pick up time! Had to call corporate location to get some assistance on the matter!

Curtis D 
Clasificación:
4.0

Easy to coordinate with

Jeffrey B 
Clasificación:
4.0

El cliente no dejó un comentario.

James H 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa A 
No se han enviado comentarios para esta ubicación.
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