The location and store were great. The man who came out when I brought back the truck was very rude. I was putting the mileage in my phone when he approached the truck. I said, "Can you give me a minute? I'm not ready yet." He said, "then you want to do a self return?" I had him repeat it because I didn't hear. I said, "No, I'm just not ready yet. I'm trying to figure out the mileage.", he stood right there, I was still sitting, basically intimidating me to be done! As I got out, I couldn't find my wallet..I left it at home. I told him that I did & asked what would happen..does he just want me to give him the $8 the chart says I owe? I had 3/4 tank showing. He said, "No. I have to check the mileage and.." I said, "the chart says it's $8..what will happen"? "Well you'll get a fuel surcharge". I said, " Nevermind, I'll go get my wallet". He says, "There's a gas station across the street". ( if I don't have my wallet, how would I pay?! Also, if you supply a chart to follow and the chart says I can expect to pay $8 if there's 3/4 tank left, what's the point of the customer getting the chart?) So I got my wallet, got gas which was $12, not $8. Btw, the tank was *not* Full when I got in it. I noticed that but figured it was faulty equipment & I was about 8 blocks away. So, anyway, now I was really annoyed by everything to be honest. I have been a paying customer for a storage unit for the last 7 years! I've bought and paid to have a tow hitch installed before. I've rented a trailer 3-4 times and hired movers from your website. I pad for a trailer, movers & drove to Texas, then rented a storage unit- drove down a few months later, rented another trailer and drove to WI.! So I'm a long time customer who has paid enough in storage fees to buy a brand new car! Anyway, when I finally got back to Uhaul, the same man came out. I decided to be nice & forget about earlier. So I said a friendly hello. He said it hello back. He looked over the truck then said I drove 80 some miles. I said I did NOT! When I first got in the truck I was unable to read the mileage because the message said "tighten gas cap" which I did but nothing changed. It was when I got ready to leave where I picked up furniture that I could see the mileage & made a note. After I told him that, he lowered it to 72. I said I agree to that. He didn't hear and went on about the odometer and how you can't change what an odometer has...I said louder that I agree to 72 miles & explained at first I was figuring for a one way trip, not 2, but they guessed 45 after I told them I was going further. (I told the guy at the counter that I put 20 miles down but I would now be going further to Janesville, so he put down 45 miles) He snaps, "No YOU put down 45!" I said, "Noooo, THEY put down 45!" Then I outright said, "Why are you talking to me this way?" He wouldn't look at me or apologize, nothing. His tone was better in the last few seconds because we were done. When people come to return the equipment, chances are most are tired, sore, and crabby! There is no reason to add fuel to the fire! I am polite no matter how I feel. I also have to double check everything when it comes to certain things for the simple fact that I'm a woman. I learned that long ago! But your guy was rude from minute one & it was completely uncalled for. He probably assumed I was texting somebody when I was putting in the ending mileage. Maybe he couldn't see that I'm 56! I even told him I was putting down the mileage & that I think I might be overcharged. That's when I realized I forgot my wallet. Anyway, I don't normally tell a company how they did but this time I felt you should know. I don't know if he does this to all women, or assumed I was texting & thought it rude...I really don't know! But after the day I just had, it was the last thing I needed to encounter already being stressed out & in pain! (And a darn good customer). Annette.
Alquiler de remolques y remolcado en Madison, WI en U-Haul Moving & Storage at Verona Road
¿Te mudas de o a Madison, WI? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en Madison, WI 53711 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en Madison, WI
Remolques de carga
Los remolques de carga en Madison, WI son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en U-Haul Moving & Storage at Verona Road!
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en Madison, WI 53711. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en U-Haul Moving & Storage at Verona Road proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en Madison, WI y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en Madison, WI en línea hoy!
Remolque y suministros para remolcar
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Comentarios de clientes
Truck was over 3 qts low on oil, front end of truck had newer tire but front end shook and vibrated and pulled to right
The 10 ft can was not in good condition The driver seat adjustment was broken and could it be adjusted Side mirrors which are essential for lane changes and or reversing were so badly adjusted you had the leave the seat and shift front to back to be able to use them Beware the pictures of the actual rental truck They are taken so far from the vechicle that any damage to the vehicle is barely seen in the photos As a result when you drop off the rental the fucking idiot who is one his own at the uhaul store tries to hang existing damage to the hardware on the current rental and an argument ensues Ducking g idiots are hired to work at uhaul so beware uhaul and rent from Ryder truck rental their vehicles are by far superior and maintained unlike the uhaul vehicles which are poorly maintained Pay a little extra and rent from Ryder truck and avoid uhaul since they do not maintain the vehicles and try to pull a fast one when inferior danaged vehicles are returned to this site Remember you get what you pay for Uhaul should be your last choice Mennards even rents fir $19.85 an hour No frills or extras per mile No false fuel tank readings when to pick up the vehicle Generally no idiots at the rental centers either
Ben took extra time and care to help us get our light hook-up working even though he was busy with many other customers. It was much appreciated.
The outside return area should include a sign that you need to go in the building instead of waiting for someone to come out.
I did the online thing but the dolly wasn't in the truck and I couldn't find the key. Went into the store and they couldn't find the key either. Went with a different truck of the same size. But switching trucks ended up making check in take longer and be a bit confusing. Overall the truck was good and the workers were friendly, but had a lot of extra waiting because of the confusion of not finding the key. Also the online method could've been better by adding my emergency contact or passport info during initial sign up instead of at check in. I recommend this location mainly because of where it is than anything special about it.
Very good, professional service. Always helpful. Thanks
Make sure the vehicles are safer to operate. Alignment was off and the steering was very suspect. We had to keep it at 60 mph top speed on the highway. Luckily we didn't have to move far.
I am being charged over $1,000 for a $168 quote. What a joke UHaul is
I was told to by other waiting customers to use the app for check out because the line was so long. I was grateful my daughter helped me. Morale or staffing problem at uhaul? Or just my bad luck?
Offer electric powered trucks. Convert to 100 % clean, renewable energy. Kudos to staff for following Covid19 CDC recommened safety protocols.
Awufu customer service.
I reserved a 26 foot truck. Two days before moving, you mysteriously no longer have that truck. I had to go with a 20 foot truck, and had to incur an out of town fee since I had to pick it up from a Uhaul across town. This severely impacted my move as I had only hired the movers for a certain amount of hours, assuming I had a 26 foot truck. What a terrible experience.
Have more employees to prevent long waiting lines.
The young man that waited on me was outstanding!! He was very personable, professional, and helpful!!!
Wait times at counter on arrival longer than expected.
I would not recommend the West side location. Reserved a 10 footer the night before and in the morning was running 30 behind so called and switched pickup time to 9:30. Get there and was told my reservation was canceled and put to the Park street location. The west side didn't have my 10 foot truck available and he didn't know why it was canceled, park street also didn't have any. Andy found one at the Verona location and had them reserve a 15 footer for me at the 10 foot rate and reduced the mile to $.39 a mile. I get to Verona and they have no 15 footers available we call Andy and they talk finally got a truck due to Wayne! Wayne and Na'te at the Verona road location were amazing!!
Give the driver a brief tutorial on operating the vehicle. Be clearer about the end time of the reservation at the time the reservation is made.
Do not charge an after hours return fee when I returned the truck before the 7 pm closing time. Very disappointed.
Unfortunately one individual can destroy a good customer service. Make sure that you have always someone for returns.
It's pretty shady to charge per mile and expect the customer to fill up the gas, and especially to leave that out of the advertising until the customer is at the store.
Online check-in was easy. When I arrived, the staff was friendly and had me in the truck in less than five minutes.
Check in guy was a real a__hole!!!I waited in the check in area,first in li8ne for 20 minutes before he came out.He then went to the truck behind me and started to check them in.I asked him what was up and he got beligerent and said he did not see the truck?????Is that your job,and how can you not see a moving truck parked,lights on waiting,but could see the truck behind it.
All went well and staff was friendly and helpful
The heater in the van didn't work. There were other confusing functions to the van that need additional work in explaining or eliminating (e.g., interior lighting control, Tow Haul default function, etc.)