We have used this location several times and will continue to do so. The staff are friendly and professional, working with you to ensure your needs are met. Gracias
TRACY S
Wise Moving Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Lees Summit, MO 64081
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
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Picking up the UHaul truck by myself was convenient and helpful. However, when I had to deal with a staff member they weren’t personable to me. The staff member was quite cold. I’ll try to use a different location or choose not to deal with a staff member at this location, if there is a next time.
Maggie HThe app malfunctioned when I was checking in. No matter what I did, it would not accept the photo I took of the license plate. When I tried to confirm the plate image the app showed, the option to continue was greyed out. I thought about going inside to ask for help, but I had gotten a vibe that the woman at the counter really didn't like me, so I gave it a pass. She was polite enough, but she also looked at me like I was a roach she wanted to step on.
Arliss GVery unpleasant blonde woman was behind the counter and obviously did not want to be there. I had a reservation for a box truck and had already rented a trailer that I had pulled from Florida and was due to return it the next day. I asked if it would be possible to drop the trailer at her location instead of the other location I was supposed to drop it at. She snapped at me and told me it wasn’t possible because it probably had another reservation for the following day. No offer to check into it, no offer to call the other location. Nothing. Just a curt, “no you can’t“. She then walked outside and came back in and said your trucks outside running. She didn’t offer to go over anything on the truck with me. Zero customer service skills. There’s also a phone number listed for this location that is never answered and goes to voicemail stating someone will call you back. I overheard one of the other customer service agents saying that phone isn’t monitored. Not sure how you are supposed to contact them if there’s a problem. Also when I picked up the truck, I found a gold colored pocket watch in the cargo space. That told me the truck had not been cleaned prior to me, renting it out.
Kelly HMake it clear where a person's storage area is and when asked for assistance be more open to help people. Also, please stop sending customers to one uhaul place for storage and another for truck return, when it is more convenient to just do all the services at the same location. In addition, your app should be more explanatory not long and drawed out, and it should be more directive and not misleading or malfunctioning. When renters are tired they just want to rent trucks without the hassle.
BARBARA B