Customer Reviews for Wise Moving Storage
(Distribuidor de U-Haul del vecindario)

3389 comentarios

1650 SW Market St   Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

(816) 525-1962

Location Hours

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Services at this Location:

Contáctanos

(816) 525-1962

1650 SW Market St
Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

Services at this Location:

Location Hours

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Friendly and professional service. Very helpful too.

Judith D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
3.0

The truck had lots of rattles from previous damaged exterior parts. The engine oil warning light came on about 15 miles down the road. As we started traveling east about 4 hours away the ABS light and 2 break lights with a dinging came on. We did not notice any functionality changes in the brakes. We pulled into a truck stop and 6 hours later a 2nd mechanic stated we were fine and we could continue our travels. We has to listen to the dinging on the dash the rest of our trip. From Missouri to Florida. Poor quality maintenance.

Jerry W. 
Clasificación:
2.0

The charges were a lot more than expected especially because we only had it for less than 4 hours and it was still $120 for a van rental! I also tried 3 different gas stations and none of them carried E85 gas for the van so they ended up charging me 10.25 /gallon to fill it up 1/4 of a tank. Very ridiculous!

April B. 
Clasificación:
5.0

Friendly service, it was effortless transaction.

Stephanie C. 
Clasificación:
3.0

Parking lot is in horrible condition and way too much inventory sitting around the area, it is also a storage unit location which would be hard to navigate if you were renting a storage unit.

Greg M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
3.0

Have people available to answer phones and speed up the check in process

JOHN C. 
Clasificación:
5.0

It's was a painless experience. Quick, easy, and affordable.

Kelley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

vicante B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie R. 
Clasificación:
5.0

They were absolutely amazing!

Jimmy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell D. 
Clasificación:
5.0

SImple and easy, helpful staff.

Philip C. 
Clasificación:
3.0

Make sure the equipment ordered & charged for are included before driving away (i.e. dollies). The 2 I asked for were not there.

Sonjia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Great service.

Brent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMELIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
4.0

I want to rate uhaul customer service. O have been on hold 3 different times ti get the truck, then to correct and error with them using my credit card and then using his instead. Talked to a lady and she said my credit card could be charged and to talk to area field manager Darin Locke. But when I called today the agent wasn't able to get ahold of him. She told me to give the money to my son. This usxwhy I used a credit card. This is 2nd time that I have used Uhaul since November 20 when my kids rented it to move me and we need to move rest of things so we used you again. But this has been a hassle to be on hold for over 25 minutes each time to talk to an agent.

Brian W. 
Clasificación:
4.0

gentleman was pleasant and service was quick.

JOLENE S. 
Clasificación:
5.0

It was snowing and the gentleman warmed the truck up and cleaned the snow off for me.

Amy L. 
Clasificación:
5.0

The in-person service I received at this location was second to none. Highly recommend.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon T. 
Clasificación:
5.0

I had bought it to the attention of U Haul, that the truck runs like it was going to fall apart. The next day it wouldn't start, but they never got back with me from the 1st call.

Corine T. 
Clasificación:
3.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Nice, family run uhaul.

Marlene C. 
Clasificación:
3.0

The email stating the return address was unclear as to expected return time. I could have brought the equipment back the day before but didn't realize I had a time constraint. Parking was very limited as this place was hoping. The employee that helped me was very helpful!

John L. 
Clasificación:
1.0

Go to Penske instead

Aaron D. 
Clasificación:
2.0

Fix the parking lot

Jack E. 
Clasificación:
5.0

The girl at the counter was awsome.

scott G. 
Clasificación:
4.0

The check-in process really ate into my 4 hour time. I feel like much of the info I entered at the time was info I'd already entered during the reservation setup.

Chris M. 
Clasificación:
5.0

Great service and location

thomas J. 
Clasificación:
4.0

I could not find how to move the passenger side rearview mirrors. Did it manually and it would pop back to the same position. Couldnt find a button on dash board to move it either. Kinda dangerous, kinda stressful. Otherwise it was a great experience. Gracias.

Tricia W. 
Clasificación:
3.0

Service fast, friendly, & professional. Its a small location, but with the excellent service, & welcoming environment. I would prefer, than having a large facility, & be treated poorly. They are my new go to!! Both thumbs UP"!

James W. 
Clasificación:
5.0

Check was easy and partly completed online. There was a good choice of equipment and everyone was polite and helpful.

Norman G. S. 
Clasificación:
5.0

Nice customer service.

Jenel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana W. 
Clasificación:
5.0

Everything was perfect

Milia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri W. 
Clasificación:
5.0

Nothing. Was definitely the easiest time I've ever rented a U-haul. I didn't even have a reservation and I probably spent less than 15 min. In there. They guy that helped us was extremely nice and super easy to talk to. Great place.

jon M. 
Clasificación:
1.0

I have worked with UHaul a lot recently and this was the poorest customer service I have ever received. The person I worked with was condescending and getting the equipment out of his lot was tight, very tight.

Mary M. 
Clasificación:
5.0

Love this location and the people who run it! Very much appreciate their positive demeanor and quick transactions.

Kari T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ana F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl P. 
Clasificación:
2.0

I rented and was charged for furniture dolly and moving pads and the truck I got did not have any of that. I shouldn't pay for a service that I did not receive.

Melissa A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
3.0

Just very little room to park, get around, and limited routes are easily blocked by trucks and vehicles. Location has very poor phone answer response, repeatedly just get voice mail. However, service in the store has always been quick, helpful, knowledgeable, and super friendly.

Tracey C. 
Clasificación:
5.0

Extraordinario servicio al cliente

DavidD L. 
Clasificación:
5.0

Everything was great.

Jon L. 
Clasificación:
3.0

No mask worn by employees and some customers not a safe place. Nice people. Truck was not clean inside.

Kenneth H. 
Clasificación:
5.0

Service was great 👍

iurii V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAry B. 
Clasificación:
5.0

I called to move up the pick up date a day early and the agent I spoke to was the absolute best!

Jennie S. 
Clasificación:
3.0

Have the entrance updated in Google to get a more accurate directions.

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUGUST B. 
Clasificación:
5.0

They are nice and fast Thanks

Behnam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN L. 
Clasificación:
5.0

Ensure people don't park in the no parking area, so that you don't run into some fucking idiot.

judge L. 
Clasificación:
4.0

I wanted to get a truck near my house in Raymore, MO. But at end of pre pick up it sent me 10 miles away. Told me I had to get on the internet with my phone to get lock box #. I'm sorry but I do not use internet on phones. there are a lot of us around. Will probably never use U-HAUL ever again.

Robert N. 
Clasificación:
3.0

when I picked up trailer i was told to return Saturday by 4:45 and we returned it by 10:45 and was charged for another day. I feel that it would only be right to be refunded for this misinformation.

Cindy M. 
Clasificación:
5.0

Great customer service!

Karen D. 
Clasificación:
4.0

Great Customer Service and Communication.

natalie P. 
Clasificación:
1.0

The 2006 truck was in poor repair and had 196k miles on it. It took 30 minutes of driving for it to break down. The headlights were as dim as flashlights. The taillights didn't work. This vehicle should never have been rented out, much less to someone anticipating a 100 mile trip. It was very poor discretion.

Lori O. 
Clasificación:
5.0

truck interior was dirty

cathrine W. 
Clasificación:
4.0

The man working there was very nice and helpful. The lot was well located and well stocked. The passenger side mirror of the truck was so frozen over it was a danger to drive (ice scraper wouldn't cut through it). The inside area of the truck/cup holder area was disgusting. The truck seemed well-maintained and was reliable. I would rent from here again.

Bruce N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james H. 
Clasificación:
3.0

My only issue was that van was so uncomfortably bouncy on the ride! You can feel every single bump in the road! The UHaul location was ok and the guy who helped me was very nice!

Sara J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sven F. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY R. 
Clasificación:
5.0

Fast and friendly people

Alberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody F. 
Clasificación:
5.0

Every thing went smoothly. Good experience.

Gordon G. 
Clasificación:
5.0

The staff is very knowledgeable and helpful. They had all the equipment and supplies we needed. (My only wish would be for more parking space.) Awesome service though! I will definitely go to this location again.

Erin R. 
Clasificación:
5.0

Well I don't know if I charge correctly I had truck 4 hours returned with more gas. Charge 78$ and some change. I don't think that's correct ?

brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

Always great service here!!

Michael C. 
Clasificación:
5.0

Easy drop off.

chuck P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE W. 
Clasificación:
1.0

Well, nobody was wearing a mask so I got very nervous. There were no signs up asking people to follow the county guidelines of social distancing and mask wearing. Also they smoked inside the building so the it was even harder to breathe. i asked if the vehicle was clean and they said no and they didn't sanitize it between customers. Essentially they didn't comply with any pandemic requirements. It was unsettling. The clerk was very nice to us though and the van was perfect for the move and affordable. The product itself was excellent. If they just followed pandemic protocols I would have rated the experience excellent however now I know if want to do business with UHaul I will have to ask if they follow appropriate health and safety guidelines.

lisa P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

Tow Dolly did not have left turn signal light, otherwise everything was great including excellent customer service.

Angel M. 
Clasificación:
5.0

Service was very fast, friendly and convenient! Best experience i have had renting a UHAUL truck!

carrie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy V. 
Clasificación:
5.0

Everything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!

Ridgley M.  |  Overall Experience 
Clasificación:
5.0

Everyone I interacted with was helpful, accommodating and informative.

Logan K.  |  Overall Experience 
Clasificación:
5.0

The storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.

Stephine N. | Reservación
Clasificación:
3.0

Facility was not secure if they were to upgrade with security fencing and gate would help.

RICH W.  |  Overall Experience 
Clasificación:
4.0

I was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!

David S.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly and very helpful.

MICHAEL V.  |  Overall Experience 
Clasificación:
4.0

We booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)

Timothy S.  |  Overall Experience 
Clasificación:
5.0

This storage space I exactly what we needed! We appreciate all your help!

jocelyn c. | Reservación
Clasificación:
2.0

Storage unit was broken into. Need cameras and better lighting.

DAVID B.  |  Overall Experience 
Clasificación:
3.0

If I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.

TIM S. | Reservación
Clasificación:
5.0

Storage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!

Michael H. | Reservación
Clasificación:
3.0

Bueno

KATRENA B.  |  First Impressions 
Clasificación:
3.0

The service was good. I got the storage needed with no problems!

AMBER H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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