When I arrived at the location I stood at the counter for a time frame. I then had to locate the gentleman outside with a tow truck. The gentleman that was running this place was older and very rude to me and was making indirect comments about renting a trailer and me being a female. The Gentleman informed me that you are not able to rent a trailer online and that " you can't rent a trailer online." He then gave me a tough time due to him not figuring out how to use his credit card machine, and processing my payment. After we figured out the payment issue he advised me the trailer was up around back near the other storage units. The gentleman then asked me if I felt comfortable driving up there to hitch up the trailer due to the "size" of my truck. I own a 3500 Duramax Dually Quad cab footbed truck, and having been hauling trailers since I was 16 years old. When we arrived at the trailer I was supposed to be renting the same older gentleman was giving me an incredibly hard time about hitching up the trailer, and that "I can just stay in the truck". After he hitched it up to my truck he asked me again "Are you sure you can drive this?" I had to be blunt with him and inform him it was not my first trailer. When I returned the trailer the next day he advised me to just leave it in the middle of the driveway since "I did not know how to back it up" At this point I was so angry as well as upset at this gentleman for his comments directed towards me being a female and not being able to drive a truck and trailer I parked the trailer in a spot than left. I will NEVER EVER return to this LOCATION. I DID NOT APPRECIATE HOW I WAS TREATED DUE TO MY GENDER
KIMBERLY P
Catskill Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Leeds, NY 12451
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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This father and son are very friendly.
KE CWe had a last-minute rental and the folks working there guided us through what we needed and couldn't have been better. The truck was clean and the advice solid. Process was also incredibly simple.
JAMES SMike was fantastic. He went the extra mile for me--literally. But I was not happy that I had to travel all the way to Catskill to get my tow dolly when I was renting my truck from Chatham, 35 minutes away (and I chose Chatham because it is 10 minutes from the storage unit I was moving out of--which makes it 10 min farther from the Catskill location than the place I rented the truck from). I think UHaul needs to do a much better job of making sure that if a person is renting a truck and a tow dolly, they are both available from the same location. Someone needs to bring the dolly to the customer's location by the date of their rental. Or it needs to be available from a much closer location. Telling a customer they have to drive an extra hour round-trip to get their equipment is not reasonable. For this reason, I won't do my move this way again.
Gillian CThe boss seems to be a former pilot and is a very nice person. It seems like an acquaintance is helping you with paperwork，Very approachable！
ke c