Service was good but i had reserved a trailer and dolly in advance and received the email that someone would follow up with me before my arrival to let me know if the equipment was available. That never happened. Upon arrival i was told that the dolly was not available and that i could possibly pick one up at jonesboro. Another 30-40 minutes further. Due to the cost of fuel i decided not to. I was told that i would not be charged for the dolly. The price of the rental was still as much as it was with the dolly after the safetow insurance was tacked on without question. I was never made to sign any agreements and received a notification shortly after pulling away to do an inspection. I tried accessing the link but it was no longer available for me to use. There was quite a bit of previous damage to this trailer and repairs had been made but there were loose rivets and bolts which allowed the rain to come into the trailer and cover the floor. The rep i got the trailer from had a discussion with me about drop off. I asked about the business being closed on Sunday and was told that i could drop the trailer off in the lot but after reading that i would be charged 20$ to drop off after hours he stated that i could bring back Monday morning. After leaving i got an additional invoice for 40$ for an extra day. In the future being more informational and offering the option to opt out on certain services would help. Also explaining the additional fees that will be accrued for after hours drop off, etc. I never physically or digitally signed any kind of agreement holding me liable for the property.
Christopher P.
Crabtree Companee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leachville, AR 72438
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Customer Reviews
- 4.5 Average Customer Rating
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Truck was used to move drugs by previous driver. Was dirty and stunk. Very bad u haul experience, will not use services again.
Jason S.Have the truck at the location you originally promised. Don't change locations hours before pick up. This is the second time you have done this to me.
BEN W.Make sure you give the truck assigned online. I was given a different truck than online and was informed that it had a bad wheel bearing by the clerk. There was only a 1/4 of a tank of fuel barely enough to make it to a station. I was also charged an additional 17 dollars even tho I didn't go over my estimated mileage and the charge was a week later. I would not recommend this location at all.
travis H.The dealer where we picked up our rental was fine, however, my reservation was made in my home town, Jonesboro, Ar and I had to drive 30 miles to Leachville to get my rental then go back to Jonesboro where my rental was supposed to be handled to get the blankets I rented. Added a few kinks to getting ready to move.
debra H.