This has nothing to do with Ballinger or Big Lake but with the Uhaul customer service representative. We booked the reservation for a 10' truck a week before we needed it. I called Uhaul customer service to see about adding a day and some more miles to our rental. The person I spoke to said she could add extra miles and that for an extra day it would cost 40 dollars. Before I hung with the representative I asked if our truck was at the Big Lake location she said it was. We left from San Angelo, TX to Big Lake, TX which is an hour and 8 minutes away. We get there and they don't have our truck, he said he didn't have a 10' foot truck for about a week. He called Uhaul customer service to find out about booking another truck. The closes truck they had was in Ballinger, TX which is back the way we came an hour and 40 mins away. That made our trip an extra 2 hours and 48 mins instead of them just telling us that Big Lake didn't have a truck and that Ballinger had one which is 36 mins away from San Angelo. The website said that we were to get 50 dollars if the place that we reserved our truck at didn't have it. I would like to see about getting that.
Alquiler de remolques y remolcado en Lawton, OK en U-Haul Moving & Storage of Lawton
¿Te mudas de o a Lawton, OK? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en Lawton, OK 73507 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en Lawton, OK
Remolques de carga
Los remolques de carga en Lawton, OK son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en U-Haul Moving & Storage of Lawton!
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en Lawton, OK 73507. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en U-Haul Moving & Storage of Lawton proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en Lawton, OK y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en Lawton, OK en línea hoy!
Remolque y suministros para remolcar
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Comentarios de clientes
Why am I getting charged for collision damage waiver $110.
I'm not rent nothing recently
attendee was uncaring and poor educated. Almost to the point of being rude. Also I can't beleive you don't offer military discount or health care givers a discount. Or AAA AARP nothing?
No changes necessary. Great interaction.
Great service, came outside to greet and direct us. Out of there in five minutes. Awesome!
The manager was knowledgeable and professional. Overall a very good experience
Everything was perfect. The staff was amazing.
Fix the trucks when something is previously listed as needing maintenance, stop over charging customers.
You need a better system for addressing concerns of customers, while out with YOUR equipment. I was trying to put gasoline into a van(which I've never used before) and the type of gasoline wasn't visible. I called the store and the lady put me on hold right away. I waited about 5 minutes and then called back. Same thing happened. After about the 5th try she started sending me straight to some voicemail. I just remember thinking I'm glad this isn't life or death. I use this location all the time, and I understand that you guys get busy, but you need a better system to address customers needs or concerns while they're out with your equipment is basically what I'm trying to say. Would I use you guys again maybe... would I recommend you to someone else probably not.
I went to the store twice, once to reserve a truck and once to pick it up. Both times my credit card needed to be input manually because the chip reader AND the NFC reader did not work. Very odd. Why have the features if those methods don't work. Also, there are not enough customer parking spaces (three regular, one handicapped). Aside from these two issues, this location is great with a large selection and friendly service.
INI and out in a very timely matter
i aperciate. you. ms heather. & your team. thanx for yur kindnss
The clerk was very rude with a negative attitude and wanted to argue that the balance I received online was not the correct balance. She tried to make me pay more without double-checking. Once she passive-aggressively checked, she admitted that I was correct and price matched the online quote that I initially received from the website. After we departed Uhaul, approximately 4-5 hours later, the 'Check Engine' light began to indicate that something was wrong. The truck had difficulty shifting, and would not go above 3,000 RPM. We called a mechanic to come to fix it and then we were sent on our way without further issues.
They were quick, friendly, and efficient.
Did not honored my appointment time, (I'd a 1200pm app) when i arrived at 1200pm I was told my app. was 0900hrs (wrong) the vehicle was change.* Confirmation # 22412843 * I was charged $10.00 CDW ?? wasn't in contract. Family & friends will not patronize U-Haul anytime soon..
I was told to drop off only so I had no contact with personnel.
Keep doing what y'all are doing.
Travis was the star of that location. He ensured that everything went smoothly. He's the reason I gave this location an excellent rating
It would help if employees informed the customer what the allowable mileage is. I went from the pickup site to the dropoff site and apparently went three miles over what I was "allowed." The only thing I did was gas up the truck. It was a small charge, but it was the principle of the issue. Either make the allowable more realistic or inform the customer what that mileage is. Also, do not make masks mandatory if your employees are not going to wear them. Completely asinine.
I'm have been charged twice my them . On amount of $71.61 and a second one of $28.18. The uhaul was $30 and I was told I would be charged for about 4.5 gallons of gas. It was originally $44 for the first charge and then this morning the charge amount changed 3 days later.
When call to reserve or walk -in give all details of the cost. What you might need and wha you don't need. All charges should be discussed without add-ons after the fact. With the exception of mileage, and condition or damages of vehicles.
Employees except for maybe one act as if it is a chore to set up rentals or reservations for customers and refuse to use store equipment to verify and scan identification
I need to rent a u haul for a move