Inside of the truck smelled like a farm; truck cab was NOT Sanitized- or disinfected, (and this COVID-19 should have SOLIDIFIED A CLEAN TRUCK) let alone Even vacuumed. The seats were VERY uncomfortable, you'd think that you would have better seating in a truck that's got to go ACROSS THR COUNTRY. The transmission was TERRIBLE, getting only 40 MPH uphill on posted 65 mph roads causing major traffic stress with other drivers flipping me off and cussing me out. This trip has taught me, I will never move clear across country with my belongings again using uhaul, next time, I'll ship them and fly. And why they separated the contracts was a bit confusing as well. After spending almost $5200 (including gas costs) This trip was terrible they estimated 2600 miles, and only traveled 2366 miles- when I first returned your equipment the Uhaul associate said I'd be getting a $567 refund, then after several minutes of me trying to snap a picture of the dashboard, he said they ‘“never charged you for the auto transportâ€. when I picked up the truck I went in with $4000 and told them I was “paying everything up frontâ€, so this is really disturbing, I would like a receipt broke down explaining why when I didn't even USE all the ‘miles' that were estimated. And getting back only $25.00 from the amount of cash I spent, and considering I have not earned ANY wages in months, used what monies I had saved up to make this happen, and not even knowing WHEN I'll be working again. And your company tried to charge me almost $600 for ‘not returning equipment to the allotted location' - when the location your people gave me was Roanoke- which is much further that the Axton location that's here. This will get spread over social media as I really think I was taken advantage of during this pandemic, and that's actually the last thing a large company like Uhaul wants put out there. But, alas, people will always need to move, so I'm assuming nothing will get righted in this fiasco of a move, proving yet again, humans are greedy, selfish, and inconsiderate . Total buzzkill. I'll be waiting a response from corporate . I see on social media this happens quite often, pretty pathetic for a million dollar company to abuse customers For more dollars in your pockets.
James Robinson Sr
VEGAS720guy@yahoo.com
