Rob Triscari was a bit short with us as we returned truck and auto transport in... and a day earlier. He indicated that he was surprised that the truck we had was used for a one way. He also stated that the equipment was in good shape,within mileage, clean and full tank. He said that we should receive our $100 deposit within 5 to 7 days. We have not received yet. Could you please check into this please? My email is on file....email@example.com , or 620-480-8157. Thanks for your help.Michael M.
Trailer Rental & Towing in Lakewood, NY at Immaculate Koncepts
(Distribuidor de U-Haul del vecindario)
Lakewood, NY 14750
Services at this Location:
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Lakewood, NY 14750
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
no improvement neededRichard H.
no improvement neededRichard H.
Great people.PETER G.
I did an after hours drop off, so I can not give much in terms of a review.Kaitlyn E.
This location was not even open an hour into it's posted hours. He has been late before on a previous visit. I done renting there.STEPHENJOHN III W.
There should be a jack or something available to help lift the trailer off of the vehicle. I'm not in bad shape, but I could not lift it myself. It took me 45 minutes messing with my jack before I was able to lift it off (hurt my back).Craig C.
more inventory on handSteven C.
cannot think of anything. It was an enjoyable experienceAnne K.
This person was "too busy" to enter me into the system when I returned my vehicle and ended up submitting me in the next day. I was charged for an extra day and for extra coverage and spent the day on the phone with customer service. This location "didn't know how to refund my money" and so for that fact, I wouldn't recommend this place to a friend.Taylor K.
Exceptional customer service!Shelley J.
No improvements necessary. Agent was friendly and helpful. I watched him prep a trailer for another Customer...very thorough with good explanations.David K.
Rob was a great helpSteve C.
The man that handled our u-haul order was very friendly and efficient! Will definitely recommend!!faith F.
Great place to do business! Very professional and helpful!Michelle W.
Nothing Everything was excellentElias D.
Easy to reserve. Great customer service. Friendly and accommodating.Malia D.
Everything was perfect! Great experience.jennifer H.
Great experience. Store proprietor was very helpful and friendly. It was our easiest Uhaul rental ever. Thank you!CESAR M.
I rented on-line, and called the place a week ahead to make sure they will have the truck I wanted. I was told just because I specified the location, it may not be necessarily the case. So, they were able to "redo" the application such that I would be able to actually pick up the truck from them. I called the morning of the pick-up day to verify the truck would be available, since nobody called the day before (as they should have according to the website). The truck was there. Everything was fine on the pick-up time. We went through the paperwork, and was told the gas tank was only 3/4 full. All we would have to do was fill it up to 3/4. We asked the clerk/attendant how many miles per gallon for the truck; he did not know. The clerk said there was a back-up camera. We found out later (when we backed up) there was none. It seems to us the people need to know more about the product they are providing... We did the inspection of truck for existing scratches/dents/etc. He stood outside the truck while he showed us (we were inside the truck) where everything was. When we turned the engine on, we noticed the gas was not 3/4 but shy of it. We told the clerk that and wanted him to make a note of that. He insisted the truck was checked out and recorded the gas as 3/4, and that it could not (on the computer) click less than 3/4. We said that was fine, but wanted to make a note on the contract. An argument ensued, and finally the clerk said he would make a note of that. We started the truck and started to drive out. The gas gauge now showed closer to the 5/8 mark. So we immediately turned around and showed this to the clerk/attendant. At first, he did not want to do anything and upon insistence, he did go look and agreed now the gas gauge showed closer to the 5/8 mark instead of the 3/4 mark. The reason we want to bring this up is because even though the clerk was nice at first, he later did not want to make the effort to, at least, make a notation on the contract/computer that the gas gauge showed less than 3/4 tank. This was all we wanted him to do. He kept insisting that the truck was already checked out the way it was, and that yes, the mark showed less than 3/4 but nothing he could do. He did not even want to get into the truck to take a look at the gas gauge but we insisted. We did not want to cause a big deal out of this but he did not try to accommodate our request, which was to make a notation on the contract. We even suggested to the clerk, we would fill the tank right then and there and the company could repay us then. That way when we returned the truck, we would fill it, and there would be no question on whether we returned it on a full tank or not. He said he could not do that. To eliminate this frustration, all gas tanks should be filled before given to the customer. This way there is no argument as to whether it is 3/4 full or 5/8 full. Unless of course, you are trying to have the customer enraged about this small thing. One last thing, we noticed on the receipt (which was sent to us by e-mail) an extra 10 miles was charged. We followed the exact route as entered into our GPS and it should we took 78.9 miles. We stopped half-way on the way for gas. Let's say this is another mile, driving in and out and around the gas station, the mileage would not be greater than 89 miles, which was our allotted mileage. Unfortunately, we did not write down the mileage when we arrived so we cannot dispute the extra 10 miles. One thing you should know, we drove one mile from the truck pick-up to the house, loaded the truck, and drove directly to the destination, stopped en route for gas, unloaded the truck, and drove the 1 mile to the drop-off site. All this should have taken 82, well shy of the 89 miles, and for sure not 99 miles.Anne S.
My experience with Immaculate Koncepts exceeded my expectations! Rob was efficient, knowledgeable, and a pleasure to work with.Tom S.
Great service!Julie C.
Keep Matthew Hydock away from customers. The AFM is rude and has tendencies of being obnoxious. It would be helpful if he had some lessons in customer service and communication skills. He acts like a bully and looks to intimidate people.Joseph H.
Great experience with this rental. Will return for future rentals as needed.jeff J.
We were charged for an extra day, but our unit was returned a day before it was supposed to be returned. Still waiting for it to be resolved.Merita A.