Reserved truck with dolly. The store didn't have a dolly and the guy there basically just shrugged and gave me a number to call to find one somewhere else. I had to drive across town to get a dolly and when I got to the other location to pick up the dolly they told me that 400 Broussard was still charging me for the dolly that they didn't have. They were able to fix this for me, fortunately. This added about an hour to my trip and was a total waste of my time. The truck didn't run very well and had someone else's clothes hanger in the back. I don't think they really care like they do at other locations. Also, the entrance to the office was blocked off with a table? Is this some sort of Covid thing? Seemed weird and the attendant and I were basically just yelling across an empty room at each other.Patrick O.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lafayette, LA 70503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Nothing really. Ended up needing it for a few more hours past the deadline and paid for another full day and insurance. But overall it was a smooth experience and excellent service.MICHAEL W.
Horrible experience!!! The truck was so run down we were praying it would make it to our destination. The engine constantly stalled on us and because of it we hit another vehicle and now have to pay out of our own pockets to repair the damages to the other persons vehicle. Would not and will NOT ever use uhaul services again. To top it off we had to drive to a different pickup location and use mileage we shouldn't have had to pay for to pick up a dolly because uhaul rented me one thru a reservation damn well knowing they didn't have one available. Terrible customer service and terrible rentals!!Ashley B.
I was told I could drop the uhaul truck off at any location. However, I was turned away at a location because they were not the â€œdrop off destinationâ€. I was also told that it would be $.40/ every extra mile but it was actually $.99. Good service but the wrong information made the turning in process quite frustrating.Harrison D.
Good customer serviceFawaz S.