There were no keys for the U-Haul and I was charged for the rental. Please refund my entire amount, since I was directed to another U-Haul location and charged for another truck. You charged me $74.63 and I didn't use your truck (Contract #93384120). When I try to call, I'm on hold for 30 minutes before a person comes on the line. Y'all want everyone to do everything online but when stuff doesn't go right, like this time, then YOUR CLIENT has to wait for YOU to answer the phone. I am disputing this charge on my credit card.
Nancy R.
Trailer Rental & Towing in Lafayette, LA at Anytime Storage
(Distribuidor de U-Haul del vecindario)
400 E Broussard Rd
Lafayette,
LA
70503
Contáctanos
400 E Broussard RdLafayette, LA 70503
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Lafayette, LA 70503
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
- Rating:
- 3.0
Went to pickup truck for 830. They didn't have it and I needed to go to a different location for 930. There needs to be better communication on Uhaul's end, if they sent me an email earlier stating that it was at a different location it would have been a much better experience.
Everett C.- Rating:
- 5.0
One suggestion, have a mechanic take a look at the steering rack and transfer case of the one I rented. Steering was very spongey. Breaking was a tad rough for a uhaul so I would have the master cylinder and brake drum looked at as well. Nothing major, just a suggestion.
Beth B.- Rating:
- 4.0
The guy that was on Duty was real nice and patient nothing really the computer was real slow but no fault to the worker
Richard M.- Rating:
- 1.0
Provide better customer service. Clean the inside of the truck. When someone pays for a reservation, Uhaul should RESERVE the truck. My pickup and drop off changed 3 times! I will never use Uhaul again. Complete waste of money!
Courtney S.- Rating:
- 5.0
Everything you did for us was fantastic. Great truck, fair prices, and great availability. You made a super difficult task for senior citizens as easy as can be considering. THANK YOU SO VERY MUCH!
David F.- Rating:
- 1.0
I was not informed that there was charged for mileage. Upon the return date of the uhaul I was told that I am being charged for mileage. I informed the corporate office upon signing my contract I was not informed about additional fees. I spoke with representatives on Sunday because it was not clear in when I needed to return the uhaul. I told the representative. I would be making another trip. She never informed me there would be extra fees applied if I did go over the mileage. This is very poor communication. I reviewed my contract and there was no information on the contract about overage.
Bertha W.- Rating:
- 1.0
Location could not give me a real receipt/contract and charged me additional money without explanation of why after I had set up everything online with website and prepaid what I thought was the total charge except for gasoline. Very disappointed with Lafayette location.
Kem H.- Rating:
- 5.0
It was a great experience. Vehicle was exactly as requested along with the equipment. It was ready on time and the service rep was quick and knowledgeable.
Kevin H.- Rating:
- 4.0
Very helpful. Very nice location no changes needed
patrick M.- Rating:
- 5.0
Great location. Great people. Very friendly and helpful.
Duane W.- Rating:
- 5.0
Jennifer is the best!
Celeste W.- Rating:
- 3.0
Communication
Jay R.- Rating:
- 4.0
At least this time, the ac and the heater worked in the vehicle. Big improvement.
dallas F.- Rating:
- 1.0
The uhaul was dirty on the inside. It was not cleaned out. The lady at the place was rude. She charged me for damages that were already on the truck which really upset me. I will never get a uhaul from this location again.
VERONICA W.- Rating:
- 3.0
Have the staff check the drop box as they are supposed to and not assume that rentals were not dropped off.
TYLER B.- Rating:
- 5.0
Very Professional.
Wren T.- Rating:
- 4.0
Make sure that the tires are not retreads.Though I had an issue on my trip. Uhaul was fast and reliable from the time I called for help till I was back on the road only one and a half hours had past. So that was very good.
JOHN D.- Rating:
- 1.0
They should have been open until 5 pm. No one was on-site at 4:55 pm, yet "security" doors were left unlocked. If you're open until 5, then 5 it is!
BILL A.- Rating:
- 4.0
go in and get your uhal and a smile today
KRISTIAN H.- Rating:
- 4.0
Very nice people and clean van
JOLYNN C.- Rating:
- 5.0
Excellent service!
JEFFREY P.- Rating:
- 5.0
loved the manager, Jennifer as she was so helpful.
CHRIS M.- Rating:
- 3.0
I was quoted .25 a mile but was charged .89.
Houston R.- Rating:
- 1.0
The third party renting company "Anytime Storage" did not give proper information and took no responsibility for any issues that came up. I was left with no help when the drop off place was closed. Also, the vehicle dash alarmed with a high temp. Anytime Storage was called and did not call me back with any information as what to do. I kept driving hoping the truck would not overhead and damage.
MIKE B.