I marked off that the truck needed to be cleaned because when I received it it was dusty and dirty on the outside and had tons of dog hair in the inside. Go figure I got charged a $25 cleaning fee, I did not cause the truck to get dirty I just said it needed to be cleaned because it did. Additionally, I had someone contact me from another uhual asking if I still had the truck. Asked me to go to his store and he would ride me back to my car because the truck was reported stolen prior. I was not going to drive another 30 minutes out of my way to return the truck. I told him I'd return it to the location I rented the truck. He asked me when I retired the truck to leave the truck unlocked and in the vehicle. This made me nervous and I did not feel comfortable doing that. I returned the truck and gave the keys to the lady at the place I rented the truck from. I asked her about what was going on and she told me the guy from the other store had drive over there earlier looking for the truck. I told her what he had said and informed her I was not comfortable leaving the keys in the truck. I handed her my keys. He called me 10 minutes later asking if I left the keys for him. I told him no that I gave the other lady the keys. He got frustrated saying she wanted to keep the truck and then hung up. This was so unprofessional I feel like I got in the middle of an argument between 2 different locations over a pick up truck. My information should have never been given out, I should have never been in the middle of whatever the two of them where going through and to top it off I got charged $90 for a 1.5 less then 40 mile drive for 2 pieces of countertop that didn't make the truck dirty. The truck was already dirty I just reported it was dirty. Either way I am not happy.Melanie M.
Trailer Rental & Towing in Kyle, TX at Anytime Storage
(Distribuidor de U-Haul del vecindario)
Kyle, TX 78640
Services at this Location:
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 5/21/2021: 9:00 a. m. - 3:00 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Kyle, TX 78640
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
My truck have a water leak and got my stuff wet.John H.
The attendant was excellent, no problems with the equipment. I will use you again.THOMAS L.
Truck I rented had mechanical problems, steering was shot. Truck drifted all over the road above 55, struggled to keep it in the lane and not hit other people.PHILIP A.
The attendant was very sweet and knowledgeable. She made sure I had everything I needed before leaving the facility.LASANDRA W.
Tires were old, cracked. Trailer started bouncing on the interstate. Had to wait 1 hour for roadside service. 2 hours turned into 5 hours for my task. No offer for refund..KRISTOPHER Q.
Due to road construction at this location makes it a bit difficult to navigate in and out of lot but renting and returning process is really easy . Friendly and informative staff made process smooth and quick .ANTHONY L.
I was charged an additional 20.00. I asked what the procedure would be since my 24 hr rental would end after hours. I was never told about the fee, only that the procedure to return is in the paperwork. This is a crappy way to do business. Everytime I do business with uhaul, yall find a way to take more. Well, shame on me. Trust me, won't happen again. Yall can keep the 20.Douglas B.
Nothing major but I Wasn't sure where to park when I returned the vehicle. Parking lot was full to the max. I ended up finding a spot in the back of the building. Just wasn't sure if it was the best spot to leave the vehicle. Other than that, experience was great!Michelle H.
Not a thingJAMES A.
Place is dirty, employees are rudeRuben O.
Just got off the phone with this location and I tell you the Lady I talked to was great. Handled my problem and set up anther appointment for me tomorrow.RANDAL C.
The back of the truck was filthy had a really badd stench with chunks of what looked like throw up in their. Also as soon as I picked up the truck there was a check engine light on made the drive a little uncomfortable due to the concern of the truck shutting down possibly.Jose D.
Retain staff member Brook. She was extremely helpful and knowledgeable.JOSEPH PATRICK S.
Friendly and helpful staff.DON CURTIS T.
The AC on the truck was not cooling. An August day in Texas is not a good day to Not Have AC working. Not the location fault as that was all good and the check in app worked good alsoRobert G.
The truck I rented had a crack on the door, making it impossible to close properly. The storm that came in the day after I rented it cause the cab of the truck to get wet. I would appreciate a credit of some sort for it. ErnestERNESTO O.
All good. Personel was very helpful.KERMIT H.
Kendra at Sage and Sound Storage was amazing. I wouldn't have had a truck reservation if it wasn't for her. I made a reservation to pick up a truck at RightSpace Storage under Reservation #:26558140 Address- 227 Park 35 Cove N, Buda, TX 78610. I arrived and they said they have no trucks and they don't know why the Uhaul.com website is accepting reservations. They advised me to call the 1-800 Uhaul phone number. I did and the system kept disconnecting me from the call. Kendra was the only one that assisted me and made sure that I was able to move my son out of his apartment when his lease was up. I'm very grateful.LAURA M.
Great customer service! Friendly and helpfulAMANDA V.
The car dolly had a broken ratched call them they said I had to call road side .RYAN G.
Need some improvement regarding web, billing and other organizational matters, at the transaction stage. However, the lady in this location is really kind and service-oriented, so my problems were resolved with empathy and ease.EDWIN V.
I was charged $20 for late check at 3pm? And $15for a packing blanket left inside the trailer. I'm not happy to say the least about the add on charges.STEVEN H.
Keep up the good work!William S.
The 2 women I dealt with were fantastic. A pleasure to deal with.Greg S.