I'm just as pleased as I was when I rented a truck in July. Ken is a very nice person.Christie J.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kent, WA 98032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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It was not Rock Auto's issue but U-haul called me and made a promise of an extra day. U-haul customer service rep was of no help in keeping this promise. I was not told the truth and U-haul failed to keep their end of the promise. Therefore the U-haul customer service sucks. "We don't do that" was their claim. And always "Well who did you talk to?" NO, I will not recommend U-haul to friends.Timothy W.
The manager lied to about not charging me for delayed drop off when they clearly did charge my credit card.steven P.
The interior of the truck was clean and had air freshener. The Indian man or the middle eastern guy was really helpful and informative. He helped me extend my rental with no problem. He also answered all my questions.Kevin L.
Client drove a total of 23 miles and filled the gas tank before returning the truck. Client said the tank was filled until gas poured out. She kept her fuel receipt. When she returned the truck, there was no one at the office. She was charged a "late drop off fee" and when the client questioned the agent about these charges, the agent told her he doesn't always follow the posted hours of business and he wasn't interested in her fuel receipt since they had already charged her $29.25 for gasoline! Perhaps U-Haul should check this vehicle to make sure the gas tank/fuel line doesn't have holes in it and maybe this agent should follow his posted business hours. The equipment and service from Rock Automotive was substandard and it's not possible to give this location a favorable review. ~Lisa Larchyk firstname.lastname@example.orgLisa L.