Customer Reviews for Rock Automotive
(U-Haul Neighborhood Dealer)

145 comentarios

25026 Pacific Hwy S   Kent, WA 98032

(253) 656-4689

Horario

  • Mon–Sat
    8:30 a. m. - 5:30 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(253) 656-4689

25026 Pacific Hwy S
Kent, WA 98032

Servicios en esta ubicación:

Horario

  • Mon–Sat
    8:30 a. m. - 5:30 p. m.
  • Domingo
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Amritpal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace-April B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose H. 
Clasificación:
5.0

Rock Automotive U Haul is the best!!

Glen T. 
Clasificación:
5.0

Rock Automotive U Haul ROCKS!!

GLEN T. 
Clasificación:
1.0

Get better representatives who aren't completely fucking useless and stop trying to add bullshit charges and make it impossible to get customers their money back after you try and steal it from them.

Andrew E. 
Clasificación:
5.0

Foggy windows

Kristine W. 
Clasificación:
5.0

Exelent service, and friendly!!!

Amado D. 
Clasificación:
5.0

Check out and return procedures were quick and easy, and I appreciated the time and money that I saved. Was cheaper than the competitors, especially last-minute.

George N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Awal A. 
Clasificación:
5.0

Good service.

SIMIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
5.0

Keep it up

Romel Y. 
Clasificación:
5.0

Your services are very good. Thank you so much.

FRANCIS M. 
Clasificación:
2.0

They park the truck on an incline when you pick it up so the fuel looks more full. Then when you return you don't realize initially that happened so you don't think to park it BACK on the incline. All of the sudden you get charged for fuel. Oh, then they tell you there is a night drop, but conveniently fail to mention it'll cost you $20. This place will scam you any way they can. Do NOT rent here.

Chris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob M. 
Clasificación:
5.0

Super fast, easy drop off, took about 10 minutes or less. Perfect

William A. 
Clasificación:
4.0

Nice experience!!!

Carlos R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmad Mukhtar L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
5.0

Very easy access and great customer service.

Adam E. 
Clasificación:
1.0

I was charged twice and I left a message at the the uhaul place haven't received a call back I want to know why I was charged $28 more dollars

Nick C. 
Clasificación:
3.0

have full gas tank for customer

Jocelyne V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
4.0

Clean the place up, the place seems sketchy even though the help was nice and helpful

joe E. 
Clasificación:
5.0

The nice guy at the front desk is very thoughtful & helpful.

TINA MARIE T. 
Clasificación:
4.0

Too many phone numbers needed to get the reservation going. I needed three.

Renee S. 
Clasificación:
3.0

I reserved the smallest truck that was available because I just needed to move a dining room table & 6 chairs. I also was able to set it up to pick up after the place was closed . I got a call ( which I appreciate) telling me that this location doesn't do after-hour pick-ups & they were wondering how u was able to do it on-line. I ended up with a 20 foot truck for the same price. It shifted badly & it felt like the transmission may be going out, lol. The people that I dealt with were very nice & thank God they called me to let me know that I had to get it before they closed ! Also, the padlock for locking the back didn't work !

Tina T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin N. 
Clasificación:
3.0

Dropped off the trailer after hours.

Dan M. 
Clasificación:
5.0

Easy drop off, friendly staff, shady building.

Joseph C. 
Clasificación:
2.0

When I picked the truck up it smelt like smoke. I called after having it a few days as it was hard to breath at times. I asked for a discount as I couldn't use the cab for things I wanted because I didn't want them in the bed of the truck nor in the smoky cab. The declined to do anything.

Matthew S. 
Clasificación:
5.0

Nothing...flawless transaction:)

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony F. 
Clasificación:
2.0

Purchased a house and planned for 8hrs to move a two bedroom apartment worth of stuff plus a 10x19 storage unit. Arrived for local pick-up and was told there wasn't a truck for me. Two trucks were outside but I was told they were for one way. After the shop attendant called customer service I was told “your truck was stolen”, “one of the trucks outside was for Cali and the renter was late picking it up by an hour” and “there might not be a truck local for you to get at another location.” I told the attendant I had 6 paid movers at my place waiting and asked if I could use the Cali truck after he called it's late renters and they didn't answer. We made an agreement that I would try to get it back as soon as possible as I felt empathy toward the one way. As agreed upon I got it back in under 4 hrs. At this time I was told the Cali group did come in but was able to get another truck from the closest uhaul service center a few minutes away. I needed the truck for 8hrs and was only able to move large items from the apartment in 4 hrs time . Had he communicated with me that Cali got a truck I wouldn't have needed to branch two pickups from the moving crew and spend another few hundred on the helpers to move the smaller items less efficiently. The added stress and monetary costs have me questioning who I would use as an alternative, as the only times I've moved it was using one of your trucks.

Eric D. 
Clasificación:
5.0

Rock Automotive Rocks!!!

GLEN T. 
Clasificación:
2.0

Did not check brake or turn lights with me. Had to wait till I got home to do it.

David R. 
Clasificación:
5.0

Ken at Rock Auto UHaul in Kent had the best customer service I've ever experienced…and that's not just at the dozens of Uhaul locations I've been to.

joey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Molly K. 
Clasificación:
5.0

Have the units available when their reservations are set.

Michael S. 
Clasificación:
5.0

Very accommodating when we needed to make changes. Van was in great condition and served us well.

Marcia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob C. 
Clasificación:
5.0

So far, everything was fine. Friendly, Fast service and Convenient.

MOISE M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kaching C. 
Clasificación:
1.0

We took a picture of the gas tank and it was just above a 1/4 of a tank when we brought it back we were charged extra for the gas cause it was not on half. This is the second time the we have had issues with uhaul. We are filling a complaint with the BBB. This first time we had a reservation and when we went to pick up the uhaul they did not have our truck or car hauler. They sent us to another location and said that they called to verify that they had it. When we got to the second location there was nothing there for us. The second location sent us to a third location which only had the truck. So our original idea reservation was for a 10 foot truck and a car hauler. When we got to the 3rd location they only had a 15 foot truck on the reservation. The lady at the third location did help us by getting the car hauler, but we ended up spending half the day trying to get a truck and car hauler which we made a reservation for 3 weeks earlier. The morning we went to get the truck we flew in from Seattle Washington to Phoenix AZ and where driving back as we have recently moved Please make this right

VIRGINIA B. 
Clasificación:
4.0

I was not happy with uhaul. Within 3 weeks of making this appointment my pick up place was changed 5 times. The final pick up was 15 miles further than my original pick up and therefor had to pay an additional $50+ dollars. We also hired people to help and had to cancel and lost that deposit because our pick up time was also changed by 2 hours. Lastly they didn't have the right size truck and we had to make extra trips which also cost us extra money.

Nichole K. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCISCO Z. 
Clasificación:
5.0

Very helpful and courteous

Christi F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

The service person at Rock Automotive was very helpful, knowledgeable, and professional. Our pick up and drop off were seamless.

Damon T. 
Clasificación:
2.0

Didnt keep track of inventory and reservations. Had to wait over an hour for my truck, pushing back my usable time with the truck.

jonathan R. 
Clasificación:
5.0

Wonderful new van! Staff was very easy to work with. ¡Gracias!

Kelly S. 
Clasificación:
1.0

The locatiion was disorginised. Further he made me help him taking the trail off he had no Chucks for the tailer wheel and with out my help tailer would have hit the truck. I hurt my back helping him. I would get ride of that locatiion.

george P. 
Clasificación:
3.0

Get the trucks to peoples pick up site. I had to drive 35 minutes to this site because the truck was not at my reservation site.

Ken Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

HOWARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

Personnel very pleasant and helpful.

verna F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
3.0

The only issue I noticed when I entered the van was that the floors had mud smeared @ the entry & floorboards. Overall condition of the vehicle aside from that, was excellent. I would definitely recommend this location. Quick, painless service. Was in & out within 10 minutes.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MirabdulHafiz M. 
Clasificación:
5.0

Great experience

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jovita V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abhinav S. 
Clasificación:
4.0

More signage to make it very obvious to as to where the office is.

Vanessa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rey A. 
Clasificación:
5.0

After the first place didn't have my truck this place was great. They were quick and friendly.

Darryn H. 
Clasificación:
5.0

It is an incredible help I recommend it 1000 thousand times. the one who served us in the Kent WA pacific area was very friendly. Thank u haul.

GEACIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin H. 
Clasificación:
5.0

You need more places to return the items that were rented

Yvonne S. 
Clasificación:
1.0

I was not told that they would be an extra charge after hours

Mukay M. 
Clasificación:
5.0

Nothing at all

Derrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISMAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

yes. We had exchange a car carrier for a smaller trailer box truck and we had to go to another location to obtain it.

MARTIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
3.0

clean

Curkhav D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON J. 
Clasificación:
1.0

I got charged $25 cleaning fee even though I swept out the back. Guy didn't even say anything, told me I was all good to go then bam extra $25 on the bill.

MATTHEW B. 
Clasificación:
3.0

The Man at the front Desk was nice and patient as well he had a genuine beautiful smile 😁.

MONICA LYNNE F. 
Clasificación:
5.0

Nothing. The rental of the truck went smooth and quick. Manager was most cordial and helpful.

ROBERT S. 
Clasificación:
5.0

Good service and fast, easy process.

ANDRE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

MESAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
5.0

Puntual and respectful

RUY D. 
Clasificación:
1.0

Didnt have anything that I rented, even though i was scheduled.

JONATHAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sangjoon C. 
Clasificación:
3.0

I would highly recommend a friend to this place.

JOHN K. 
Clasificación:
4.0

Clone the employee from 1st Avenue self storage.

KEVIN G. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba