I want to start by saying that I have rented uhauls for quite some time now, both under my name, and my wife's, extremely often. I have had a few hiccups here and there, but over all never had a problem that wasn't solved. After this last rental, there is no chance I'm ever renting one again. Where to start, I arrive at the location, and the rank of weed hit me like a train, usually I like the smell, but it smelled like Cheech and Chong owned the place. Moving pat that, there was no one around. I sat and waited 16 mins, nothing. Got fed up, went on my phone and just made the reservation and arranged for pick up in 30 mins so I could go run another errand. Go pick trailer up, and the employee Nick was sitting behind the counter with his buddy. To be brief, he more stoned out of his mind, wouldn't focus on helping me cus his friend and him were talking about plans for the night, when I mentioned waiting there earlier he said “oh yeah I saw you, I was next door talking to my buddyâ€, oh okay cool. Anyways I got out of there because I was in a rush to make a 5 hour drive that night. Fast forward, I end up not going and leave following morning, time flies and I decide to stay the night in a hotel and would just keep the trailer for another day as I told Nick I might do. 8:44 in the morning I get a phone call from a girl asking if I had returned the trailer because they need it, since I was just waking up I was out of it but said, “no I decided to keep it another day like I had told the guy that helped meâ€, I hear some mumbling and someone aggressive saying something like no fuck that, and then she asks if I can repeat that again, so I do, at which point Nick comes on the phone barking at me about how he never said that and he needs the trailer there in the next 15 mins. In a calm, annoyed and well demeaning tone I say “look man, idk what you're saying but I clearly told you I might keep it an extra day when you were hooking up the trailer. I actually said it twice because the first time, you looked lost. Then you said okay that's fine but if you decide to return it after hours just give me a call before we close so I can have it noted. But I'm 5 hours away, you're more than welcome to come grab the trailer.†He then said he'd allow it this time even though he “told me†I had to bring it back. We hang up. 10 mins later I get a call from him again saying my card declined lol. I tell him that's a mistake try it again, he says it declined. I said nope, and read him my card number again. Now he says invalid prepaid card, so 3 more times I repeat it to him, with the same response, whatever I told him I'd just pay him cash once I got there, they had a deposit on my card anyways. He goes off about how it's a new reservation he needs a card, and asks for another card. It took me 6 years to stop using and pay off all my credit cards, and thank God I haven't had to use them through this pandemic, and I wasn't about to let Nicks bruised ego change that, so I told him I'd have my brother go in and put his card on file within the next few mins. Call my brother, explain the situation, and of course right away he goes in. After he's done he calls to tell me that young girl was the receptionist, and he could tell Nick was trying to act like a “boss†in front of her, and he even treated him poorly. Anyways, next day I drop off the uhaul after hours because I would have seen Nick, I would have put him, and his storage unit living ass in his place pretty damn quick. The guys a middle aged, receptionist/night time security guard at uhaul and he was talking to me like I'm trash. Anyways, following day I went and bought a new 6x12 enclosed trailer. I could have easily before, but it's an eye sore to have in my driveway, but I figured I'd rather pay to have it parked somewhere than to have to deal with some bullshit like this again. Anyways, that was my experience, thanks for reading and hope y'all have a blessed day.
Alquiler de remolques y remolcado en Kennewick, WA en Clearwater Secure Storage
¿Te mudas de o a Kennewick, WA? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en Kennewick, WA 99336 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en Kennewick, WA
Remolques de carga
Los remolques de carga en Kennewick, WA son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en Clearwater Secure Storage!
Remolques utilitarios
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en Kennewick, WA 99336. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en Clearwater Secure Storage proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en Kennewick, WA y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en Kennewick, WA en línea hoy!
Remolque y suministros para remolcar
Enganches para remolque de U-Haul
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Bolas y montajes de enganche
Compra bolas y montajes de enganche estándar y especiales.
Cableado y luces
Todo lo que necesitas para acoplar tu vehículo a tu remolque.
Comentarios de clientes
great service, helpful, very friendly and expedient service
Staff were upbeat and professional. Very good customer service
No improvement needed the person that helped me is nice guy and very proffesional .
all was good just would have been nice to get trailer from yakima because thats were i live and made the request
Worker was great, excellent customer service!
I made this reservation on-line while standing in the customer service line at the Spokane Valley store, and it was such a quick, efficient and smooth experience! We dropped the trailer off at the drop-off location and hardly had to do anything besides leave the trailer parked at the drop-off location!!! This could not have been better!
Canceled or changed twice. Was told no 26' but when I got there, there was one. Waited for 20 min for help to get truck unlocked. Double charged. A huge nightmare
Full tank of gas on pickup. Then return with full tank of gas.ðŸ‘
Everything went smoothly. Was a little busy during pickup but nothing too crazy. Employees were very nice, no issues and would definitely use again.
Make sure the equipment is at desired location of customer. Had to drive An hour and 45 minutes away to obtain trailer. Make sure equipment is in working order. Once trailer was loaded passenger side tire was flat had to fill up several times causing a delay of two days and added cost. When dropping off the trailer the manager was unsympathetic of the issues that occurred and would not reimburse any money the delay that occurred At no fault to myself. Please call me I would like to speak to a representative at 5092000816
Make sure the front window is clean. other than that everything was fine
Got over charged by $35
staff not wearing facemask to protect customers
Truck was pretty tired, but this was a local move and it functioned fine.
Better system for after hours pick up.
The Clearwater in kennewick location was very helpful. Uhaul needs to invest in a system to know where there trucks are to have them ready and in the right locations.
The gentleman that helped me had great customer service He was very professional and polite I would Honestly recommend this location to anyone looking for a truck rental service Thank you for the wonderful experience!!
My only comment is I was quoted a charge rate of .89/mile and was charged 1.09/mile,
Front desk man was very friendly and helpful! Great customer service all around!
Everyone who helped at the Clearwater Storage location was extremely helpful and friendly. Moving took longer than I thought it would and they were very friendly and understanding.
The first trailer that was hooked up to my truck, had blinkers and brake lights but no running lights. The salesman said I should be ok since I was staying in town. i was surprised that someone renting me equipment to use on streets and highways wasn't worried if was in good repair for use. I didn't make a big deal with the salesman, but insisted that I wanted a trailer that had full working lights. The salesman unhooked the faulty unit and brought in a second trailer, that did check out properly when checking all the lights. I had no problems with the second trailer.
Keep up the good work!
(1) I rented the trailer Friday, late afternoon, around 4:45 p.m. They asked if I would hook it up to my vehicle. I did but had to take the wiring pigtail from another trailer to connect it to my vehicle. (2) On Saturday at 8:30 am they called asking me when I would be returning it because it was due back Friday night at 10:30 p.m.? That did not make sense at all. (2) When I did return it after having it for 16 hours, they said another customer also wanted it was why they called and asked me to bring it in. Very much not what I anticipated from a U-Haul dealer.
Explain all instructions at timr of pickup of the uhaul
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