Customer Reviews for Clearwater Secure Storage
(U-Haul Neighborhood Dealer)

1,443 reviews

5010 W Clearwater Ave   Kennewick, WA 99336
(E of clearwater & edison behind aarons furniture)

(509) 735-1582

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(509) 735-1582

5010 W Clearwater Ave
Kennewick, WA 99336
(E of clearwater & edison behind aarons furniture)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

There was sticky stuff in the cup holder and usedtooth plaquers. I stood outside for about 10 minutes trying to get a photo of my ID. Then the U-Haul person came out …. He was helpful then.

Debbie S 
Rating:
3.0

Make sure all photos of the truck are of the correct side. The photo indicating it was the driver side was actually the passenger side.

larry h 
Rating:
5.0

The wiper was worn down, needed replacement. but everything else was good.

Steven S 
Rating:
5.0

Customer did not leave a comment.

DeAnn B 
Rating:
5.0

The only issue I had was my trailer wasn't swept out.

stacy w 
Rating:
4.0

Customer did not leave a comment.

Timothy L 
Rating:
5.0

Customer did not leave a comment.

Kongsina T 
Rating:
5.0

The manager was really nice and professional. Made it quick and easy. Will definitely use this location if needed again.

Rebecca T 
Rating:
3.0

The pickup truck was dirty inside and out. The inside was full of long white dog hairs. The truck otherwise was a good truck.

Janis M 
Rating:
5.0

Customer did not leave a comment.

DIANA M 
Rating:
1.0

I got to the rental office to return the trailer at the time it should have been open and left 30 minutes later and they were still not open. There was trash on the ground around the office and in the storage area. There were parked trucks blocking the exit from the office location. Calls to the office were not answered and were not returned when a message was left. The first U-haul agent I talked to about the problem said they would check the trailer in but that did not happen. The 2nd U-haul agent I talked to was successful in getting the trailer checked in and they appeared gave me one free day for my trouble. There was no working link on the U-haul web site where I could leave feedback.

Steven H 
Rating:
5.0

Customer did not leave a comment.

bobson a 
Rating:
1.0

Truck was old with 143,000 miles. Front end wandered all over the road. Tires were very out of balance and bounced truck so bad on highway it almost made driver nauseous. Exhaust manifold leak when engine was cold. Location was poorly managed. Had reserved moving blankets but they didn't have any and simply complained that U-Haul didn't have a system to track the inventories. Had to wait extra 20 minutes for attendant to remove combination lock accidentally installed on cargo door. Office could not print my contract. Took 4 days to get the automated check-in resolved and finally had to drive to location and ask the owner to check the truck in. This was after 4 different calls to 800 GO UHAUL and area coordinator. No one ever answered the phone at this location during these 3 days. He claimed internet problems. Office smelled like marijuana buds. Will never use this location again.

Robert C 
Rating:
3.0

Scheduling the rental and pick up of the vehicle was simple and straight forward and the employee (Nick) was polite and helpful. The rental truck was mostly clean, aside from some garbage left in the passenger side door. When we dropped off the vehicle, the employee (did not get his name) was on his phone during the entire transaction and the building smelled very strongly of marijuana, which is why I would not recommend this location.

Kelsey L 
Rating:
1.0

Employees were late to work. They did not show up at the time Google listed the opening time. I waited 30 minutes for someone to show up. Lazy management.

Danner B 
Rating:
1.0

Be open on time. Answer the phone during business hours. Take customer concerns seriously.

Richard C 
Rating:
3.0

The only problem with our experience was that I had scheduled to do a mobile pickup at 8:30 and when we got there it said we had to wait until 9:00 because the store wasn’t open. It was very frustrating since I had arranged movers for 8:30.

Anne F 
Rating:
1.0

We were set to pick up the truck at 7:00am and no keys were available. So we had to wait until the store opened at 9:00 and then were given no apology for the inconvenience and were only given the two extra hours (that we paid for) because I made him adjust the order.

RandiLynn M 
Rating:
3.0

The gentleman was nice checking me in, however when I expressed my disappointment, it didn't seem to be his problem. He told me the mirrors did move, I explained I had my Brother work on moving both mirrors and they would not budge, I told him about the air and radio, he mentioned that, it was to bad since it was an 8.5 hour ride.

Erika P 
Rating:
5.0

Everything went well

STEVEN S 
Rating:
5.0

Customer did not leave a comment.

Kevin R 
Rating:
5.0

Awesome service, and thank you for the great truck and service.

Justin B 
Rating:
5.0

Customer did not leave a comment.

NATHAN O 
Rating:
5.0

The driver and passenger area didn’t smell good at all. There was urine or animal smell. I tried to call the location manager/ the guy works there but i couldn’t reach him!

Abdelrahim E 
Rating:
5.0

Customer did not leave a comment.

Jamie K 
Rating:
5.0

On Friday and Saturday mornings, they really need a three man crew at this location. Two cells and a runner to do trailer/truck him and inspections for pre and post rentals.

HEATHER P 
Rating:
4.0

Nothing, young man at the counter was very helpful and pleasant

STEPHEN R 
Rating:
2.0

Couldn’t pick up my truck at the right time. The store didn’t have the requested utensil

Johan C 
Rating:
4.0

Customer did not leave a comment.

John N 
Rating:
3.0

Customer did not leave a comment.

Alex V 
Rating:
5.0

Customer did not leave a comment.

John V 
Rating:
4.0

Customer did not leave a comment.

Vong T 
Rating:
3.0

Have someone in the office during open hours for drop-off.

Alicia S 
Rating:
4.0

Customer did not leave a comment.

Ramon T 
Rating:
3.0

Customer did not leave a comment.

VESTA S 
Rating:
5.0

Customer did not leave a comment.

Mary P 
Rating:
2.0

Unspecific charges. No communication about pricing or the drop off charge.

crystalin m 
Rating:
5.0

Good job

Naseem S 
Rating:
5.0

No improvements necessary, the service was impeccable and the store very clean and well stocked.outstanding experience

Deborah A 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Corey A 
Rating:
5.0

The people at the store were wonderful! Very pleasant experience thank you for your service!

AL R 
Rating:
5.0

Great service very professional n clean

Juan S 
Rating:
4.0

Customer did not leave a comment.

Loren O 
Rating:
5.0

Customer did not leave a comment.

Robin J 
Rating:
5.0

The man was very nice, professional, ready, and a good attitude through the process. It was a Monday, he had many truck returns from the weekend. He moved them around and checked them all in with a smile and had m8ne ready and sitting there.

William L 
Rating:
3.0

Customer did not leave a comment.

jean B 
Rating:
4.0

Customer did not leave a comment.

Arlene U 
Rating:
4.0

There was old food in the Uhaul truck from the previous customer. Truck was not clean. Customer service at the location was good while renting the vehicle.

Ann M 
Rating:
5.0

Better seating for waiting in line and privacy. 2 attendants would be helpful.

Lisa D 
Rating:
5.0

Customer did not leave a comment.

Stephanie V 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Excellent customer service. They had the tow dolly in stock I needed.

David N 
Rating:
5.0

Customer did not leave a comment.

mike w 
Rating:
5.0

Everything went smooth and as planned.

Ronald J 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Larry D 
Rating:
5.0

Attendant was amazing!! She went above and beyond and was a breath of fresh air!!!

Larry S 
Rating:
5.0

Customer did not leave a comment.

jim s 
Rating:
3.0

Even though I put in gas before the return they still added over $8 to my tab for gas... not cool. I only drove 12 miles, this is not my first Rodeo with uhaul and I'm usually satisfied but this time I was left unhappy.

leanne R 
Rating:
3.0

No one available at pick up and had to wait an hour before someone showed up to check out the gear. After that gear performed well.

john b 
Rating:
2.0

They said a 15 foot truck was avaible but when I went to pick it up they didn't give me an option and upgraded me to the 20 footer; not only was I uncomfortable driving the bigger vehicle, but I didn't have enough to fill the 20footer and some of my property was dinged up due to that

Paul S 
Rating:
5.0

ALWAYS RENT FROM THIS LOCATION, TRUCK IS THERE WHEN IT SHOULD BE AND READY TO ROLL!

Richard B 
Rating:
5.0

Customer did not leave a comment.

Gregory H 
Rating:
3.0

The entrance is really difficult to find. It's behind other businesses, and the sign is hard to see

Jannice B 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Mario G 
Rating:
5.0

Customer did not leave a comment.

Garret B 
Rating:
3.0

Customer did not leave a comment.

Cristina W 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D 
Rating:
4.0

Only negative, which is not actually against this facility, when we booked the storage here this location came up as participating in the one way free first month storage the discount didn't show up on my online transaction so I ask on the online chat and they told me that it doesn't always show up on the online cart and that I would just have to ask for the discount to be applied at check-in at the facility. Got there to check-in after a long day of travel and the owner informs me he does not participate in the one way free storage program. The was literally the only reason I chose to use this location could have got a unit way cheaper elsewhere but at that point it was already after 5pm and I had no time to go to another facility before they closed. So $150 for a unit I will only use for half a month while I wait to close on my house when I could have had a unit for half that less than a mile from the house I am moving into.

Joshua B 
Rating:
5.0

Customer did not leave a comment.

Diana K 
Rating:
3.0

Customer did not leave a comment.

SANDRA A 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
3.0

We returned the uhaul to the location we had been told to return yet I received two different phones asking when we were going to return it. While in the phone they told me I was supposed to have returned it to a different place. That was not the location that I had selected nor was it what was on my receipt.

Dawnelle D 
Rating:
5.0

Rig was filthy muddy in cargo area. Wipers have an intermittent short and did not function. Ignition switch is a bit sticky.

GEORGE P 
Rating:
3.0

it was an after hours drop off.

DIRK W 
Rating:
5.0

This person was very helpful and covered everything with me.

DANAE S 
Rating:
5.0

Customer did not leave a comment.

Brad A 
Rating:
4.0

This was a very easy process. Very reasonably priced. I have no recommendations for improvement is everything was good.

belinda w 
Rating:
3.0

Customer did not leave a comment.

Layne E 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
3.0

Customer did not leave a comment.

Rhiannon J 
Rating:
3.0

Customer did not leave a comment.

Gregory P 
Rating:
3.0

Office smelled terribly of pot both when we picked up uhaul and 6 hours later when we dropped it off.

Patty C 
Rating:
5.0

I can’t think of anything, thanks

WILLIAM S 
Rating:
1.0

We were charged for 3 extra days that we didn’t have the equipment because we parked it in the wrong spot upon return after hours

Lorren J 
Rating:
5.0

Great Service

Jose D 
Rating:
5.0

Start to finish just an excellent experience.

Mike D 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

Super helpful dude, everything went super smoothly. Thanks!

Neftali H 
Rating:
5.0

Customer did not leave a comment.

Jonathan W 
Rating:
5.0

Very helpful

nancy s 
Rating:
5.0

Customer did not leave a comment.

Alisha T 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

That truck was struggling. You may want to look at the ignition switch on it. Gonna strand someone.

GEORGE P 
Rating:
3.0

Friendly and helpful

daniel g 
Rating:
1.0

Schedule pickup was at 9:00 am. The manager finally showed up at 10:00 am.

Jarret C 
Rating:
4.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Super awesome. Worked with me and all my issues with stunning service.

Tawny T 
Rating:
5.0

Customer did not leave a comment.

steve w  |  Overall Experience 
Rating:
5.0

My actual move out day was Sat the 5th, but I'm not going to quibble over a few dollars. I had to wait until the 8th when I got home to Alabama to call and confirm the RV was moved out on the 5th. De

DENISE R  |  Overall Experience 
Rating:
5.0

Very unprofessional and the guy who runs it these days doesn’t run it efficiently, conveniently or in an acceptable manner. I wouldn’t recommend anyone to do business there. He takes your money before knowing if product rented is available and wastes your time with excuses of product being unavailable or that you even rented the product in general. (Regardless of whether it’s a truck or a storage.) The guy there is rude and careless about customer satisfaction. He takes no consideration towards anyone else’s time or money wasted towards working with uhaul to get a job done. Definately not a wise business choice to associate with someone as unprofessional as the guy who runs the facility.

Diego M  |  Overall Experience 
Rating:
5.0

Thank you.

pamela s  |  Overall Experience 
Rating:
5.0

I would like to say that the new manager (Nick), is far better than the last one. He is very friendly and helpful. I would and will recommend this storage to friends. Keep up tha good work.

RICHARD H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel C  |  Overall Experience 
Rating:
5.0

Good facility to store my boat. Sometimes it was a tight fit, and difficult to park. I left because I found a considerably lower rental fee elsewhere. Gotta think of that budget.

JIM P  |  Overall Experience 
Rating:
5.0

Very easy to deal with. Very professional.

HOWARD B  |  Overall Experience 
Rating:
2.0

I was not able to move in. I was not told what time they closed, I wasn't given any instructions on how to move in without personal being there so I had to get storage unit elsewhere. I called

Carole C  |  Reservation 
Rating:
5.0

The staff is amazing and very kind. I enjoyed working with pleasant folks while I was in a stressful move. I would recommend this facility to anyone who has storage needs. The location is very nice.

Maria P  |  Reservation 
Rating:
5.0

Jose was friendly and provided excellent customer service.

Dave B  |  Overall Experience 
Rating:
5.0

A very clean and convenient storage facility—employees are friendly and helpful—I would gladly recommend this facility

CONNIE M  |  Overall Experience 
Rating:
3.0

I did not use the storage unit, I plan to rent in about 2 weeks

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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