Didn't get the size of truck I reserved online or the utility dolly I reserved and paid for. Returned truck a day early but was still charged for the added day because the facility didn't process my return until Monday. Was given a $50 refund/discount for the dolly ($20) and wrong sized truck- but that didn't even cover the extra day I paid for. Call in customer service was good- location clerk was horrible.JESSICA M.
Customer Reviews for Clearwater Secure Storage
(Distribuidor de U-Haul del vecindario)
Kennewick, WA 99336
(E of clearwater & edison behind aarons furniture)
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
8 a. m. - 12 p. m. / 1 p. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The most absolute worst experience I have had with uhaul. Agent was unhelpful, requested a dolly, 8' truck was dirty with mud inside, in the back truck bed there were beer cans, shovel, broom and a flat tire. Had to remove items by myself since the agent closed up shop send left the premises. Called uhaul help desk several times due to condition of the truck and service. Finally just did what I could and returned the truck! Horrible experience!!!!CARINA C.
The location and guy at the front counter were very helpful, but I didn't get anything from my reservation. No dollies and had the wrong size vehicle from my reservationMATTHEW M.
everything was good made my move easy thank you.SHANE P.
Try to be a little faster if at all possible.LUCIE D.
The people you have working for you are greatWOODY G.
I scheduled for 24/7 pick up but when I went to get it and clicked to "get my truck" link it said I had to wait for them to open. However, the location isn't open on the day I went. It took over an hour on hold with customer service before a maintenance guy who happened to be there saw me waiting and helped me get in touch with the manager to get the truck. I had to scramble to find someone to meet the movers we scheduled through uhaul while I waited for the truck. Thankfully, it all worked out, but it's was an extremely frustrating experience.Wesley R.
The location is very centrally located and convenient, but the attendant could be more forthcoming with pertinent information. When I asked about after hours drop off I was shown where the drop box for the key was. He made no mention of the after hours drop off procedures. I happened to stumble upon them after I got back home, too late to actually follow them. He also didn't say anything about putting gas in the truck. I initially thought that it didn't matter since I was given the truck at about 9/16 of a tank. I've rented many vehicles in my life. All were expected to be returned with a full tank. When I saw this otherwise and knowing I was being charged $1.59/mile, I thought it didn't matter. I happened to read the paragraph about it before returning the truck. Once again, not mentioned by the attendant. I'm glad I have learned to read the fine print, since the entire receipt is fine print. I wish I would have seen the one about returning after hours in the upper corner, not in the body of the receipt.Chuck H.
El cliente no dejó un comentario.MICHAEL O.
El cliente no dejó un comentario.AMELIA E.
Appointment at 11:30 for pickup - sign on door said call this number if needed. Guy said he'd be back around noon. Issues with app not asking for in odometer or gas level - took pictures in case it would become an issue. Replaced gas used and am still being charged for gas even though it was returned at or above original level. Not very impressed.Katherine M.
El cliente no dejó un comentario.MARIELA C.
El cliente no dejó un comentario.JOHN P.
Customer service was great ðŸ‘ðŸ˜Šfidenso V.
El cliente no dejó un comentario.TIFFANI MARIE A.
Great customer service. Very happy with Nick. He made the process professional and painless!SUZANNE F.
El cliente no dejó un comentario.ARLENE S.
El cliente no dejó un comentario.PARIS S.
El cliente no dejó un comentario.shannon M.
El cliente no dejó un comentario.ANTHONY C.
El cliente no dejó un comentario.CORTNEY C.
My original contract was for a 24/7 pickup but the business was closed and there were no keys. Do you know stressful that is?! We rushed to a U-Haul store and they couldn't help us. No trucks, no option to get keys- sorry out of luck. Thankfully I had scheduled movers and when I told them I needed to cancel they were able to find us a smaller truck at the above location. Thankfully it was an in town move and friends had trailers that were able to help us. It was an absolutely stressful mess. I can't imagine if it was an out of town or out of state move!TYLOR P.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.RHEAJEAN W.
The customer service representative was not helpful at all. There was no pre inspection or walk around to explain anything on the truck. The mirrors needed to be adjusted and he did not tell us that we had to have an Allen wrench to move them. We had to purchase a set in able to drive the truck safely. This was not our first time renting a U Haul and we are very dissatisfied with the pick up service.MARGIE S.
I asked for a truck for a 3 bedroom and received a smaller truck and didnt get finished moved.DANNY G.
El cliente no dejó un comentario.Travis H.
El cliente no dejó un comentario.JAY DEAN H.
They where closed when I got thereHARLEY B.
After hour drop offChristine M.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Bradley S.
That is the last time I will use UHaul! Affliates treat customers very poorlyCARL L.
El cliente no dejó un comentario.Loren F.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Joseph V.
El cliente no dejó un comentario.Donald R.
Sweep out trailer before renting it, and in this particular case, wash the soda pop like dried up spillage on the trailer floor which was very sticky. This trailer needs a full interior steam cleaning, especially aft floor corners where there is gooey residue which comprised the keeping of furniture clean.WILBUR J.
Nick Martinez is fantastic. He went way out of his way to get the job done.David B.
Good experience, no issues, equipment in very good shape. 4 stars.MARC ALAN W.
El cliente no dejó un comentario.BEN PETER P.
Professional, empathic, willingness to do whatever needed to be done to assist me.TERRY G.
El cliente no dejó un comentario.Dan R.
El cliente no dejó un comentario.ROBERT P.
Your manager has excellent customer service! Gracias.CLAUDIA L.
El cliente no dejó un comentario.BRENDAN B.
El cliente no dejó un comentario.GREGORY THOMAS V.
You have improve simple workflows such as allowing users to simply press a button to declare the equipment is ready for the next customer. This creates conditions of compromised safety, such as I experienced, where trucks dropped off may not be cleaned before next use, but the button on the app during drop can simply be mashed as "clean and ready for next customer" even when clearly not true. I submitted photos and had a terrible time getting the dirty truck released to me via the app. I did the right thing when I dropped off by stating "no" in the app that the truck should be cleaned prior to next use due to windshield and safety concerns. I now received a cleaning charge even though the truck had less bugs than when picked up. Very frustrating and Uhaul has limited customer service, I spent 40 minutes on hold while attempting to pick up the truck, finally hung up and accepted the dirty truck! I should not be charged the silly 25 dollar cleaning fee. Uhaul needs to look at their workflows and how they allow for gaps.Danny P.
El cliente no dejó un comentario.DUANE R.
El cliente no dejó un comentario.Chase B.
My entire experience was bad. I requested a truck at 730am. Instead you chose another pick up location that didn't open until 9 AM. My order had conflicting messages about pickup locations. My drop off location was changed as well from my reservation. I dropped off same day and was not eligible for any refund. Poor poor customer serviceMichael K.
El cliente no dejó un comentario.FLOYD L.
El cliente no dejó un comentario.CHAZ R.
I rented a van. It had obviously not been cleaned out from the previous renter. The back was full of dirt and leaves. I had to sweep out the back before the van was usable.Mary G.
El cliente no dejó un comentario.James L.
Fast and efficient, very helpful and quick. Did not explain about the 18 extra mileage charge.NORMAN DAVID R.
El cliente no dejó un comentario.chris B.
El cliente no dejó un comentario.Glen H.
El cliente no dejó un comentario.DEBRA O.
El cliente no dejó un comentario.James P.
Bald tires on the trailer. So bald that one gave out in the middle of Montana. Kept the tire to show friends and family. Also the one storage manager left for two hours as soon as I got to the location. Really nice waiting in 115 degree heat when it took five minutes to send me on my way.Samuel B.
Answering phones.ANDREW W.
I rented a car trailer yesterday jun/28/2021 and found out one of the stripes was broken and wasn't able to load the car I went 3 hours drive and came back without the car because of the poor condition of the car trailer and didn't want to refund the moneyRAFAEL M.
Osmar was very friendly, hard working and knowledgeableJennifer S.
El cliente no dejó un comentario.SALEM T.
El cliente no dejó un comentario.RYAN Y.
I wasn't told I would need an adaptor for the lights then the location didn't have it and I had to run to a couple different places to find it. Only thing it said on website I would need was ball hitch - never renting a trailer before I had no idea what I needed so it could have said that and saved about an hour of my time. Also I reserved for Walla Walla and then was called night before and was told I would have to drive an hour away to pick it up. If they didn't have them in Walla Walla why was I given three options where to pick up?? The whole experience cost me an extra 3 hours total - not the fault of the place i picked up at (though they could stock the adapters) but of the online system. So I don't have problem with either location but I definitely would NOT recommend uhaul online system to order a rental.Aaron K.
This is the second time I have rented a trailer from this location, it is clean and well maintained and the staff is very courteous. The only thing I would improve not referring to this location but U Haul should be able to order trucks or trailers to more convenient locations.DAVID LYLE W.
El cliente no dejó un comentario.JEFFREY M.
El cliente no dejó un comentario.MALACHI B.
Attendant on site was friendly and helpful.GREGORY G.
El cliente no dejó un comentario.BRENT LEE H.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.ROBERT F.
Nice place, friendly serviceDAVID B.
Was billed for an extra day,and was never told anything. Never gave permission to bill my card again,they should not have my card information, will never use this location again.ADRIAN B.
The manager of the store nick martinez we went to was rude very unprofessional, treated us customers liked didn't matter he talked back to us the paying customers just because I was telling him that I had never been asked how many hours we were going to need the rental. When asked about a storage unit I told him I had reserved one online and he didn't care he said that didn't matter if he didn't have it the reservation I had was wrong, how are we supposed to know this when online it recommended we rent a storage at that location and got confirmation but yet he said that didn't matter. This needs to be reported to upper personnel we were treated so poorlydolores M.
Nick was very nice, store was neat and clean. Equipment was not in working order, he could not change a tail light so had to go with something different. Equipment should be inspected before it is made available on line.VERNA S.
El cliente no dejó un comentario.Paul S.
Make sure the ball of the hitch is locked before driving car on trailer.Kevin H.
El cliente no dejó un comentario.Anthony G.
Was told by the employee to bring it back to the same place I picked up even though my return reservation was to a different location in the same road he said it wouldn't matter. Well surprise I got charged and extra 150 !!! 400 dollars to go from tri cities to Moses lake in a day !!! Recommend you go somewhere elseMatthew B.
I couldn't ask for any better services..The gentleman I am working with, just so happened to arrive after hours,and he helped me out. Awesome....Michael T.
El cliente no dejó un comentario.JUAN C.
Young lady that opened the store was on time and very customer oriented. Got the paperwork finished up quickly and helped hook up the trailer. Was out in 15 minutes.CHERYL B.
Truck was blocked in by other uhaul trucks.Russell H.
El cliente no dejó un comentario.MARY B.
Give equipment that is paid forMicah B.
El cliente no dejó un comentario.BARBARA A.
El cliente no dejó un comentario.MARY B.
El cliente no dejó un comentario.Emmanuel M.
El cliente no dejó un comentario.Gregory H.
El cliente no dejó un comentario.JOSEPH R.
It was very inconvenient that I had to drive 32 miles out of my way to pick up a trailer when I gave ample notice (1 week) only to find out that the only guarantee I had is that they would find 1 for me. If customer satisfaction is that important to you you should figure this issue out. Please feel free to call me if this is of real concern to you as I know I would make suggestions that would make sense to you!!!DAVID LYLE W.
This was not our original pick up site. We were contacted at 6:45 the night before and told he had to drive 60+ miles further away. I called uhaul and was able to get a closer location which I was told was not available He told me we would get $50 guaranteed reservation refund which we didn't The employee at pick up location was great and very efficient.John H.
El cliente no dejó un comentario.LUZMARIA H.
Customer service was poor. The gentleman who was helping me was short with me and rude. The location was poorly mapped out and confusing. The female was great and helpfulRICHARD S.
The staff is amazing and very kind. I enjoyed working with pleasant folks while I was in a stressful move. I would recommend this facility to anyone who has storage needs. The location is very nice.Maria P. | Reservación
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