No one there to release truck to me. Had to wait almost an hour for person to show up. Was originally told no one there til 2 pm when reservation was for 9 am. Had movers coming an hour after pickup appointment & I had to push their arrival time back. The stress that I went through to pick up the truck was incredible. I do not appreciate the lousy customer service I received there.
Marianne S
Mr Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Joliet, IL 60436
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkOwner very nice and helpful.
Christie KLocation was far from home for me. Rough location, no dedicated staff to help with rental. Kind of just did it all myself, staff eventually showed up, and I was on my way, but overall VERY inconvenient location for me. Disappointed in Uhaul on this move….
Donato CI called twice to check the trailer was correct size and would be there. Never returned my phone call and trailer wasn't the right size when I showed up. Will be renting from a different place next time
James MManager was very helpful and accommodating. I would highly recommend this location.
Tez W