The place I had reserved it from had no idea how to enter the info into the computer correctly. I paid and reserved the U-Haul for 24 hours upfront. I was told that it was good to go for the full 24 hours. Not even 12 hours later I got a text message from U-Haul stating that it was late for return. I called the location I rented it from, they said I had to reserve it for another 12 hours plus insurance again if I wanted to extend it. I had no other option given the circumstances I was in at that given time. They wouldn’t honor the 24 hour period that was written in the agreement. The rental place stated they had to follow the 12 hour reservation policy that they accidentally entered into their system. I would highly recommend double checking their agreement if planning on using it for more than 12 hours…
JEANETTE P
Jefferson Ace Hardware
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Jefferson, IA 50129
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Matthew GStaff was great, equipment was ready.
Jason FThe very tall fellow who helped me, I think his name was Al, was very kind and personable.
BRIAN GThe truck had not been swept out from the previous load, not a big deal though, we have a broom! The truck hesitated to start at the location and required 4 additional jumps throughout our trip.
David S