This was NOT the drop off location that I had chosen. I chose an actual Uhaul store where there would be actual employees anytime for drop off. This was NOT a store, was fairly far away. It was dirty, a very low end car repair shop in a residential neighborhood, the owner was not there. It really was unrecognizable as a business. We had to take the trailer off ourselves and roll it into a ditch for return. We did speak with the owner (someone was there who called his uncle, the owner, so we could get it returned). Very disappointed!!!! I was also disappointed that the Uhaul rep on the phone told me she could not check us in, and that I would have to download the app and check in. That is not customer service we were in this stressful situation.
JOHN G
M&A Professional Services
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Jacksonville, FL 32206
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Pickup was easy and the gentleman was very helpful and friendly. Truck was very clean and ready to go.
bertrand jGreat customer service
Terance GI rented a uhaul to go from Jacksonville to tallahassee. All I did was drive it home, drive it to Tallahassee and then drop it off… and you up charge the miles by 25. This is a total scam and it’s the kind of thing I usually take to small claims court or the arbitration process. Right now, I’m busy moving or that would be my next course of action just to prove you wrong. Simply horrible that you are scamming people that are moving and so busy.
Andrew CThis drop off was 18 miles from my location. There was a Uhaul rental place less than 50 yards from me. I do not know the area, so it would be helpful for Uhaul to select the closest location for drop off unless the customer has a reason not to choose the closest location.
donna h