It wasnt the location but the online process that slowed me down. I had an issue where it wouldn't let me return the trailer to the same location and I think I was overcharged for the time I had it. It quoted me $34.99 but I was charged $60. I didn't have time to sort it out at the location. I would like a refund for the difference if I am due it please. Gracias.CHARLES M.
Trailer Rental & Towing in Indianapolis, IN at U-Haul Moving & Storage of Lawrence
Indianapolis, IN 46226
(Pendleton Pike and 38th St)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Alquileres locales para mudanzas de ida o en la ciudad en Indianapolis, IN 46226
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was not cleaned and the contract and miles were not explained well. The reference call on 2 different occasions regarding the truckGILES D.
Very Professional!VERA G.
Instructions given by staff were different than the online pick up and return instructions. If we followed what the staff told us to do when dropping off, we would have never finished the online return process, which had to be done. At pick up, staff just did not care about anything. While we did not have a staff issue at pick up, we witnessed others that did and the staff could care less about the issues they were causing with reserved items not being available for another customer. They just shrugged their shoulders and told them they would refund the charges with no care about the fact that they did not have something available that the people had reserved. We reserved our truck weeks in advance and had a guaranteed reservation, but the day before they called us and said it was not available and they needed to change the reservation. No apology or anything. What is the use of reserving in advance of the guaranteed reservation is not actually guaranteed? Terrible service at this location. The online pick up process also took longer than if we had just reserved through a location. The verifying process took almost 30 minutes and we never even got a response to the chat feature for 16 minutes. Not really an online chat when it takes that long to get a response even noting that they read your message. No indication that we were in line waiting on a representative or anything. Overall this was not a good experience.KENDRA W.
Clean the trucks Truck had issues and needed to be repaired - windows wouldn't roll down, tire pressure gauges not working Overall won't rent from you all againSHANE A.
Have what I have reserved a week in advance. They have not. Two weeks in a row. U-Haul has cost me money do to not having what I reserved. I have had to pay for Two weeks for two different locations. Also cost more money for my movers. Not happy. Very pissed off they will know when I pick up a truck again this weekendKRISTA S.
More staff at this locationMICHAEL B.
Do a proper Inspection of all vehicles before they're listed as ready to be rented and staged for the customer prior to pick-up. A Thorough Proper preventive maintenance check list for safety purposes is definitely necessary for all vehicles.l on a monthly basis. Some of these trucks have internal problems such as batteries, battery terminals, that has either corroded or has created a discharge leaving the truck battery dead and unable to start.George F.
Kind, professional, knowledgeable when reserve in person, picked up, and returned. Clean, nice facility. Haven't had such a smooth pick up with UHaul in a very long time. Only challenge was trying to reserve over the phone. Very long wait.ERIN D.
They could have told me my truck was parked in the south40, lolDIXIE D.
This is the second time in a week that I have had issues with Uhaul. First, I couldn't pick up my truck on my reserved day due to the system being down. So I had to take a day off work to move. On the second visit, I was charged twice for a trailer, and then I received threats of calling the police even though I had already turned in my trailer and received a confirmation from Uhaul.WAYMON H.
The truck was by the street then it was almost on E then it jerked so bad so me going out of town I filled it up and returned it on a half of tank got ripped off I feel no credit for the extra gas they should come on FStacy J.
Great service. Thank you!JAY H.
Overall great customer service at this location! My only tip to improve would be to make a point and ensure requested appliance dollies are available when reserved or try and reach out to consumers to convey when they won't so that we can plan accordingly. Best, FayePeachea W.
The customer service rep was professional, and I admired her working fast to get me in and out with my reservation. Very professional I will use this location again.Bradley J.
Renting a U-Haul typically means long lines, a dirty environment and overpriced equipment. However, this new equipment is clean, quick, and well staffed. I didn't wait at arrival, departure or return. The staff was particularly nice and we even shared a laugh and smile. Great job U-Haul saturday morning staff!RAYMOND S.
Keep giving good serviceLOUIS W.
Was over charged again the ladies at this location have a serious problem on how to properly charge a customer. Every time I come to this location I have to call in about being over charged..Matthew T.
There was no barcode to scan at drop offELIZABETH H.
Had to walk forever to find the truck then had to walk all the way back to the store to get the keysMichael Z.
Them answering calls are bad when u got to extend contract or trying to make a reservation. Manager rude like she talking to someone below her. I may spanish but know english but u wont diresptect me shay.MARIA A.