This location is in a very unsafe area of town.Raymond T.
Oakwood Mini Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Huntsville, AL 35811
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- 3.0 Average Customer Rating
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We were billed a fuel charge for returning the truck with less than 1/8 of a tank left. However, I had taken photos to show that we picked up the truck with far less than an 1/8 of a tank of fuel. Indeed, the fuel was so low at pick-up that the dashboard indicator showed that I had only 20-something miles left to drive before empty. Despite showing photographically that I returned the truck with at least as much fuel as when I picked it up, I was still billed a $25.50 fuel surcharge. Whether this is the fault of the drop-off location personnel or whether it is how U-Haul does business with its customers, either way is unacceptable and a black mark against U-Haul in our experience.Greg K.
"The drop-off experience was incredibly chaotic. Despite driving just 150 miles from Chattanooga, TN to Huntsville, AL, the person assisting me accused me of covering 5000 miles. It was quite frustrating as I was well aware of the additional charges for exceeding the allotted 120 miles. Moreover, I didn't appreciate the way I was treated or the fact that the representative at the gas station asked me about the truck's initial mileage when that information should have already been available to them. The lack of professionalism was disappointing."Asia F.
Not much: easy to get to, friendly employee, efficient. Would definitely use again.Patrick S.
closed on Saturday. Had to call the national number to try to get help. Sat on hold for a long time.Wesley B.