The front desk person was very rude and was talking on the phone on speakerphone the entire time I went to pick up my keys. She also told me that as long as I filled up the gas tank I wouldn't be charged extra. To be safe I filled up the gas tank more than when I received it and I was still charged so much more than 19.99 as advertised. The unprofessional nature of this establishment makes me think that they reported that gas wrong or at a different time and then I got screwed. I will be looking for other ways to move belongings between all of my other properties. This was terrible.Matthew L.
Customer Reviews for Oakwood Mini Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.REGINALD W.
El cliente no dejó un comentario.Rachel W.
El cliente no dejó un comentario.CHARLES W.
El cliente no dejó un comentario.Arthur D.
El cliente no dejó un comentario.Tina P.
Trailer was dirty. Location not in a safe part of town. No one available to hook up the trailer. Clerk was very helpful but she was the only one at the gas station , so there is only so much she could do. She would not have been able to lift the 6 by 12 trailer, even if she had someone else to watch the store.GARY G.
El cliente no dejó un comentario.David J.
My son in law returned the truck. He stopped and filled tank above the required amount on his way. They said the fuel was 8 gallons short and charged me an additional $64.00. My son in law took a picture of the gauge showing both mileage and fuel. We returned to this location as a friendly jester even as it was across town. I felt I had been taken advantage of and will not us UHaul again.Richard M.
El cliente no dejó un comentario.Judy W.
El cliente no dejó un comentario.Brian K.
El cliente no dejó un comentario.Kenneth M.
Smooth, seamless and flexible.LELAND A.
El cliente no dejó un comentario.RYAN J.
Nice lady helped us. Showed us the number on the key, how it matched the truck. Pick up was quick and simple.Christy F.
No improvement neededEarl J.
El cliente no dejó un comentario.patrick L.
El cliente no dejó un comentario.Dwayne M.
El cliente no dejó un comentario.JAMAL K.
Rentals are handled by the person working the convenience store counter. She was simply overwhelmed with convenience store customers. I had to step aside and wait every time a convenience customer needed to check out. These delays in conjunction with her trying to figure out how to work the rental software on the tablet resulted in an almost 2 hour rental. If they are going to be a uhaul rental agent, they need someone on site to help out with rentals who is also trained on the software. It isn't fair to the counter clerk having to do two jobs at once. She did her very best despite being set up for failure.Steven W.
El cliente no dejó un comentario.Nancy D.
No reflection on this location, I had to leave my original renting location due to no one being there to help me. I was not able to pay ahead therefore I didn't get a truck there. I went to the mini mart and was able to get a truck and get my move completed.Lesa L.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Charles M.
Get them a key drop off box as I had to call customer service to verify handing the cashier the key.Francisco R.