Customer service could be better. Having the proper trucks, keeping reservations. Allowing people to pick the trucks up at the time they requested.Shauna G.
Trailer Rental & Towing in Holley, NY at Village Motors
(Distribuidor de U-Haul del vecindario)
Holley, NY 14470
Services at this Location:
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1:30 p. m.
- Dom.: cerrado
- 4/24/2021: 8:30 a. m. - 11:00 a. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Holley, NY 14470
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The 10 footer I rented didn't have any holdowns on the floor these would be nice to help secure the loadDOUGLASANTHONY V.
Village Motors was very helpful as my drop off was later than planned. They answered my questions the next day by phone and reassured me that everything was in order & checked back in so I didn't get extra fees. I WILL be doing business with them in future. Only Suggestion is to make LIGHT THE UHAUL sign brighter. Very difficult to see it as it was a very windy night and the only Uhaul sign that I could see from street was swinging horitzontal. Also, without GPS (phone battery died after a long day), it is hard to see the numbers on building. Ridge Road is dark right there. EXTRA LIGHTING would advertise to all passers by. THERE weren't any uhaul trucks parked. Just a suggestion. Everything was great.donna W.
Amidst covid, there were 6 people at this location, and none of them were wearing masks.Benjamin M.
Tried to use your app to drop off the truck early. It would not find my location so that I could proceed. (Yes my phone was set up for it.) Had to leave the truck and return the next day for a formal drop off as not to incur the $20 "convenience" charge. The truck had a minor leak over Granny's Attic which resulted in some minor dampness to my cargo. No major damage however. I reported it to the gentlemen I dropped the truck off to who was very pleasant. Overall I was happy with the truck I rented. It ran well and was very comfortable to drive. Not so happy with the fact that I had to lift a refrigerator by hand when I've had two back surgeries.Dave G.
Great owner, was a pleasure to do business thereKaren H.
Great people to deal with and were using all precautions dealing with the distancing needed during this virus.Michael R.
No improvement needed, this is a good example of Professional Service.Robert M.
I rented the same exact truck 1 month ago and it leaked inside and ruined a lot of stuff and it was reported. Now the same truck is still leaking and my stuff got wet again. I called in and was told that I could hold on to it and turn it in late at no charge and when I returned it the next day got charged for the extra day.Mark D.
Just the fact that advertised price is a lot less than the actual price. Very deceiving. Other than that, It was great!JEFFERY T.
Fast, convenient and easy. Service is excellent and I will always recommend UHaul and Village Motors in Holley, NY to everyone!Pamela F.
The service was great and the email sent to my wife for 330 gave me an extra half hour brought it back then awesome guys thanksPeter D.
No improvement necessary. Very friendly service and conveniently located. Thank you for being there for me in my time of need.Pamela F.
Thanks to Rick for explaining the process and his great customer service! It was a pleasure doing business with him.KLABINE B.
Great staf friendly service.MARK J.
Better identify the fuel fill.Peter D.
Great service, comfortable ride, transaction went smoothlyPamela F.
This location is awesome! Very helpful and friendly.Christopher B.
Ratchet straps that holds the tires down vehicle the ratchet part was worn out really hard to ratchet needs to be replacedKevin C.
This location was relatively small in size, so it only had a limited selection. That said, they had what I was looking for and were extremely helpful and professional. They will be the first location I check with from now on.BRADY Z.
Got there to drop of truck 2 guys at counter when i walked in, no sooner did I say good morning did one of them say just you are checked in just leave the key on counter. I asked them if they wanted to do a walk around was told they would do it later and i would get an email if there was a problem. so it they say something is wrong it my word against there's . Sorry next time I will pay the extra and go with budget .Robert B.
Had to leave the trailer after hours; no problem.David P.
Nothing I can think of!! You have a very professional, helpful and considerate staff there!Gerard F.
Awful experience. Sent to the wrong location first. Rented for NOON and UHaul changed the pick up time to 3:30pm. If I had wanted it at 3:30 I would have requested that when I made the reservation. The van was not available when we went to pick it up at 3:30. The owner had to call the previous renter twice. He finally arrived at 4:40pm. What a waste of our day. Never again.Karen S.
great experienceLouis A.