I went in already assuming an issue with something or other because of worst than poor experiences right across Canada. However you gave my family, top service and the ray of sunshine GiGi. Thank you. We will be back.
Susan B
I&P Mechanic
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in High Prairie, AB T0G1E0
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 3.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
They were closed
Rose CThe truck we rented was clean inside the cab however the ramp to the box was caked in mud and had to be scrapped clean. The wheeler and blankets we ordered were not available at this location. The pick up experience was painfully slow with many repeats from the online order. There was also a random call placed to a contact other than my husband who was listed as the driver and myself which was very awkward for the recipient. Outside if this, we were very grateful to have a rental facility within our community. Wish they were better equipped to serve their customers.
Christine MAgent was very helpful and always a pleasure to deal with!
Micheal JRENTER BEWARE! Originally stopped by a U-haul location and was quoted a price. They talked me into a 15' truck, knowing that I was moving from a 2bedroom HOUSE. Went on-line later and noticed the online price was more than $400 less than my quote. Called in, was told that I would get the online price, AND that a 15 foot truck was not even close to large enough, so changed to 20 ft. truck.- made the reservation for a 20 foot truck in Grande Prairie well in advance. Also ordered 3 dollies. Specified SEVERAL TIMES that a 15foot truck was NOT BIG ENOUGH. "Yes, yes," I was told. We will have a 20 foot truck at that location in time. Phone about a week before to confirm." I tried to confirm and received NO RESPONSE. Day before the move the location called to confirm that they had a 15 FOOT TRUCK available for the next day. When I questioned breach of promise I was told that they did not confirm the availability of the truck and equipment - they only verified that I had made the reservation for truck and equipment. The ONLY OPTION FOR ME was to pick up a larger truck in Peace River or High Prairie (both over 2 hours away from Grande Prairie!!!!! When I asked about compensation for needing to drive to an from the alternate locations, the most I was offered was added mileage - NO compensation for added fuel for truck or my vehicle to pick up the truck. No respect for the added 4 hours of time for myself and another driver! At new location only one type of dolly was available. During the time that U-haul would not confirm the 20' truck, I was contacted twice with offers to tow other people's stuff from locations NOT on our ROUTE. The U-haul employees were all polite and seemingly had no authority to do anything in the way of customer satisfaction. VERY DISAPPOINTED WITH CORPORATE U-HAUL. THEY ARE NOT centered on customer service, keeping their promises, or looking for repeat customers. RENTER BEWARE! How could U-haul improve the experience? be upfront about availability of trucks, stand by their commitments to customers and run an honest business. RENTER BEWARE!
jane c