Customer Reviews for I&P Mechanic
(U-Haul Neighborhood Dealer)

237 reviews

5109 40th St   High Prairie, AB T0G1E0
(@HWY 2)

(780) 523-3626

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(780) 523-3626

5109 40th St
High Prairie, AB T0G1E0
(@HWY 2)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tanya C. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
3.0

Customer did not leave a comment.

Gregory P. 
Rating:
4.0

Customer did not leave a comment.

Emile P. 
Rating:
4.0

Solid equipment but rental and pick up should not take 1/2 hr to complete.

North Country C. 
Rating:
3.0

Had to drop off a 6 x 12 trailer, and needed a jack to take it off my truck. But because the business was closed no jack was available. Took awhile to work this out, was rather inconvenient.

Tala W. 
Rating:
3.0

Customer did not leave a comment.

Trudy L. 
Rating:
4.0

Left tail light fell out wen I hit a bump on the hiway...

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
3.0

Slow

Donald H. 
Rating:
4.0

ensure cleanliness. the person who helped was excellent, friendly and helpful. was unable to post pics when picking up on website.

Colleen O. 
Rating:
4.0

Customer did not leave a comment.

Adnene A. 
Rating:
5.0

DISASTEROUS!!!!! The company I used was and has been an excellent business, it is not just a U-Haul depot,but also a mechanical repair shop. I rented equipment from them and let a 3rd party use it against my better judgement they did not return Uhaul truck to where it was supposed to go which was where we were to originally rented it from I and P Mechanical in High Prairie AB! The shady and dishonest people who I let use truck and trailer then kept the keys but informed me they had dropped unit off in Slave Lake AB but again not where it was to go! They then returned and stole unit so they could continue using unit it wasn't until later I was informed unit was still missing and reported stolen! The unit was eventually found in Edmonton Alberta abandoned I am now responsible for 3000 dollars due to my stupid decision to allow these so called ex inlaws and I recommend never to allow others to rent under your name and good standing! I am at fault and I am embarrassed and I must say Uhaul in general took all of this in stride they were professional and kind really and did not make more out of this situation but I am on the hook for the bill!

William C. 
Rating:
3.0

Customer did not leave a comment.

Jaclyn L. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
4.0

As usual I&p mechanical were great!

William C. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
4.0

I needed to rent an appliance dolly, they had one but said it was not for rent. They also had a smaller one but would not fit my needs. This is the only problem I came across. If it was there why not rent it if people need it Thank you.

Allan R. 
Rating:
5.0

Customer did not leave a comment.

jennifer L. 
Rating:
3.0

Was closed should be open

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

No complaints!

Dean A. 
Rating:
4.0

With a valid credit card and a valid driver's licence, the need to have a name of a friend and call them is a stupid and antiquated practice and humiliating as well. What's next? signing over my first born? When I rent a far more expensive car I don't get treated like a common criminal. Otherwise the service and equipment was fine.

Geoffrey C. 
Rating:
1.0

I was charged double and owners refused to refund. Do not go to high prairie uhaul

LEON C. 
Rating:
3.0

Customer did not leave a comment.

Paul T. 
Rating:
3.0

The back of the truck was not swept out, but the people were very good to deal with.

RON M. 
Rating:
1.0

Nobody helped me to hook the trailer up. I struggled for 30min to do it alone. Trailer was also dirty.

Pierre C. 
Rating:
5.0

Customer did not leave a comment.

Ira N. 
Rating:
3.0

Customer did not leave a comment.

ROBERT N. 
Rating:
3.0

Help. With hook-up. I had to connect trailer in backyard alone.

Andrei D. 
Rating:
1.0

Not to have hidden cost like after hour drop off and you should have something as a customer honour system when unit is brought back before the day and time on contract

LYLA C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
3.0

trailers should have little jacks for hook ups

Danny P. 
Rating:
1.0

service was non existant had to do everything with the app. which would be ok if there was a cell signal in the area. as a result it took hours to check the thing out. no service on weekends so had to rent for three days even though I only needed one. and was charged extra because i could not check it back in. (as it was the weekend and the cell signal was not there.) will never be renting a u-haul again. better off buying/building your own trailer.

Ryan M. 
Rating:
3.0

Customer did not leave a comment.

Ronald S. 
Rating:
1.0

Well for one don't let people book online if there is no actual pick up available! Having to drive almost 5 hours round trip to get the uhal was a joke and you guys could only offer $100 off which I also find a joke because going the opposite way it's only $242 and with the $100 off we paid around $600 still. I definitely will not ever use uhal again after how terrible the service was and how much of a hasstle it was and I will be telling everyone I know to avoid uhal. I gave you guys a second chance after the first run around I had in April and I was even more disappointed this time.

Alana S. 
Rating:
4.0

I did not pick up at this location, went to Red Earth, ( over 100 miles) upon arriving the truck has been vandalized so was not in use. No phone service on that road so they could not contact me. The woman at the location was very gracious and helpful as she could be. Called the 1-800 number, found them to be no help at all, unfortunately. It wasn't that they didn't want to help but had no idea of the geographical area. Couldn't contact anyone as it was “after hours” I was given the area managers number “Joe”, made up for what the 1-800 service couldn't do. He was friendly and helpful, informative and overall fantastic. Got a contract with the people in High Prairie, which again she was very easy to work with. At drop off, again, very easy process with a friendly agent. I would say more local input would be beneficial. I don't think the 1-800 system could of helped in this situation at all.

Terryl H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

Extremely slow customer service. Vehicle needs more maintenance upkeep on it.

Brooke G. 
Rating:
4.0

Customer did not leave a comment.

Sheldon C. 
Rating:
3.0

Customer did not leave a comment.

Devin Z. 
Rating:
3.0

Was difficult to calculate how much gas to put in when truck fuel tank is not filled - ended up donating a 1/4 tank extra to U-Haul

Larry I. 
Rating:
5.0

Customer did not leave a comment.

Norm C. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL T. 
Rating:
3.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Anna P. 
Rating:
5.0

Customer did not leave a comment.

Anna P. 
Rating:
4.0

Have availability at a closer location to where I requested through my reservation a month in advance. Had to drive an hour and a half to get the uhaul and did not receive financial assistance or reimbursement for additional gas and kilometres to pick it up.

Xavier H. 
Rating:
5.0

its a good one

CHRISTINE L. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

MARTY R. 
Rating:
4.0

Customer did not leave a comment.

Marshall W. 
Rating:
4.0

This was my second trailer I picked up from this location. The first trailer I picked up had some brake issues due to malfunctioning equipment. Overall good experience. Road side was fast and accommodating. Road side took care of lining me up a new trailer and overall good experience.

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Summer G. 
Rating:
1.0

The unit was buried in the snow when he got there to pick it up, and they added the $100 insurance to the unit without notifying me. I called to inquire about it and the manager said your out of luck because the contact was signed and he has been doing this for 10 years and knows how the system works, worse service I ever had

Jordan L. 
Rating:
4.0

Customer did not leave a comment.

Bob E. 
Rating:
1.0

Trailer had issues with lights, he insisted it was my truck that was the issue and promptly locked up and left without even trying to fix it, took my truck to Ford dealership to have it checked out and they said all was fine with the truck, the trailer was causing the fuse to blow on my truck, couldn't have to issue fixed because the store closed

Joe H. 
Rating:
3.0

Should improve snow removal where they want the trailer parked.

Bob E. 
Rating:
5.0

Customer did not leave a comment.

Naomi K. 
Rating:
5.0

It was awesome service and excellent customer service..

Shirley M. 
Rating:
2.0

Customer did not leave a comment.

Wes G. 
Rating:
5.0

Have a parking space to drive forward into with the pull behind uhaul, instead of backing up into.

Kim H. 
Rating:
5.0

Customer did not leave a comment.

theresa S. 
Rating:
5.0

In High Prairie I was assisted upon pulling up to unit with the unit pre-booked in advance. Service could not have been better.

Gary B. 
Rating:
3.0

I dropped off after hours so no comment.

Susan W. 
Rating:
3.0

Customer did not leave a comment.

theresa S. 
Rating:
5.0

Excellent service

OROBOSA I. 
Rating:
4.0

Customer did not leave a comment.

Keith D. 
Rating:
3.0

This has nothing to do with High Prairie The trailer I reserved was given to someone else so I had to travel 300 Kms round trip out of my to go get another one. At High Prairie I had to hook a strap to the trailer to drag it away from the next one because it was so close I couldn't lift the hitch. Plus I had to use a pipe wrench get the hitch to move

Gordon D. 
Rating:
1.0

Give me what I booked. Have a representative at the pick up location. Complete shit service.

Andre S. 
Rating:
5.0

Customer did not leave a comment.

Karla W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
4.0

Customer did not leave a comment.

darlene D. 
Rating:
4.0

Customer did not leave a comment.

Maureen C. 
Rating:
1.0

Rented a U-Haul truck to be picked up when the business opened. The only person at this location capable of renting this equipment did not show up for work until sometime after 9:30. We finally were able to rent this equipment about an hour after hour rental should have begun putting us behind schedule. The truck rented to us was filthy, with a sticky substance on the floor of the driver's side in the cab. The windshield of the truck had not been cleaned, nor had the inside of the bed of this truck. In the future I will not rent from this location.

Ralph R. 
Rating:
3.0

Customer did not leave a comment.

Marieta B. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

Ok it is like We had to rent it 2 and half hours from where we needed it and an extra 100 dollars in gas. No good deal here!! Better fix that. We are not happy.

judy M. 
Rating:
3.0

Customer did not leave a comment.

Benard L. 
Rating:
5.0

The 12 volt power outlets were not working in the cab and the truck felt like the front end needed work or an alignment

DUANNE H. 
Rating:
4.0

Their computer was down a lot. The mechanic was awesome. Again, I am surprised that u haul is not open on the weekends. Don't most people move on weekends. I had to rent a place only because I couldn't get the truck when I want it.

janet P. 
Rating:
3.0

People don't want to answer the phone on weekends. I called phone numbers and was told they were not the correct numbers. Contacts are hard to get a hold of.

Darryl C. 
Rating:
5.0

Customer did not leave a comment.

steve G. 
Rating:
3.0

the place was too busy,,felt like i was a pain in the you know what,,no time to actually deal with me

Andre G. 
Rating:
1.0

getting over priced from high-prairie to gp .. when already getting beat up a cleaned out a fleeing for my life i spent my last $700 just renting the uhaul it self .. never will i ever go threw this company again .. Uhaul rental price $668.. gas $100 that was borrowed .. Having to drive it out of Grande Prairie an get charged the km i went over an only getting $28 back out of the $100 deposit is by far a RIP OFF ......

KIMBERLEY C. 
Rating:
1.0

Driver side rear tire was completely worn out. It was really dangerous to drive uhual truck with worn out tires . I am Very disappointed with the truck I was given. Does uhual doesn't care about customer safety?

VARUN Y. 
Rating:
1.0

I dropped off my Trailer a day early and now have a 10 day extra charge. This better be refunded!!

Shane W. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
2.0

Make sure to have trailors in working order before renting out on the day of pick up. So the costumer does not have to wait over time.

steve G. 
Rating:
3.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

All went well and couldn't ask for much more. Cheers!

MITCHELL H. 
Rating:
5.0

Customer did not leave a comment.

PHIL R. 
Rating:
1.0

I reserved truck weeks ahead ... confirmed day ahead of pick-up ... and no truck available when I came to pick up on moving day!!

lynell F. 
Rating:
4.0

Customer did not leave a comment.

Kirsten M. 
Rating:
3.0

On line it indicated the location was open on Sunday at 10 a.m. When we attended to drop off it was not so we left keys and contract as advised on lock box. Only copy of contract I had so needed to take photo so I had one for my records and to submit to be reimbursed by company for move.

Anita Z. 
No reviews have been submitted for this location.

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