At the counter on the morning of my rental to move, I was told by the front desk that I had a lien on my account and that I could not rent my truck until that is resolved by calling customer service. No upfront warning on the day I booked my vehicle, no email, no text, no phone calls about this until I arrive to pick up my truck! On top of that, I find out that the lien is from someone I'm â€œassociated withâ€ from March 2020. I don't even know the person, I've also been home since the pandemic started so no way this was me. Last time I used a U-Haul was over 2 years ago in 2018. I felt I was held hostage with no choices but to pay the extortion fee so I could get on with my day. By the time all was said and done, I had wasted an hour into the morning of my move... As if all this wasn't enough I had a rude and unwelcoming front desk person giving me attitude as he was pulling up my information that morning. He was unprofessional and rude to his customers as if he didn't want to be there or care about keeping his job. I now have to also call the law enforcement myself to clear up a potential case of fraud on my name. This whole experience was a mess. I never want to use U-Haul again and will be an advocate against using U-Haul for my network of friends and colleagues at work. I paid for my own misery this time.
Alquiler de remolques y remolcado en Hayward, CA en U-Haul of Hayward
¿Te mudas de o a Hayward, CA? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en Hayward, CA 94544 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en Hayward, CA
Remolques de carga
Los remolques de carga en Hayward, CA son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en U-Haul of Hayward!
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en Hayward, CA 94544. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en U-Haul of Hayward proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en Hayward, CA y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en Hayward, CA en línea hoy!
Remolque y suministros para remolcar
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Comentarios de clientes
When I reserved the truck online, I followed the instructions to be able to avoid waiting. I thought I would just be able to walk up and the vehicle would be ready as I submitted front and back of license etc. The check in was quick, I just thought it would less contact. Thank you though, I would use your agency again.
More pleasant and friendly customer service. Explain thoroughly what needs to be done prior to using vehicle. Explain that you actually have to review contract/text prior to using vehicle. Information may not correlate. Also, don't give the clients what you think they may need. If they are requesting a larger vehicle, please allow that to happen. Because I went with the vehicle that was charged to me and not the actual one that I wanted to use, had to make two trips when one would have worked better. thanks
We were suppose to pick up the trailer in Oakland, but at the last minute it was changed to Hayward. I picked the trailer up around 11AM and returned it 3 days later at 12:30 and was charged for 4 days usage. If the trailer was in Oakland I would have been able to pickup and return with the 72 hours and only be charged for 3 days rather than 4.
I rented uhaul right before closing time. In fact, Iwas happily surprised I was able to get one with 15 minutes left until closing and no prior reservation made. When outside going to truck I asked uhaul employee who had helped me what the price of gas per mile was and was told $1.19 per mile . I was charged $1.29 per mile. 214 Ã— $.10 = 21.40 over charged for gas . . . Especially since I overfilled the tank when returned. However, I cannot find my original written quote. So have no basis to ask for refund. Other than that, service was good, professional, friendly and fast. Although my most expensive rental with uhaul, it was also the easiest.
The mobile option didn't work (location services on my iPhone wouldn't find me) so had to go inside and go through the check in process again.
Store was crowded and social distancing was not enforced. Took forever for the line to move, even though I'd checked in online. And this specific store is not responsible, but the fact that Uhaul changed my reservation from Hayward to freaking Concord without notifying me was beyond frustrating.
The first guy that we dealt with that we checked the truck out to was amazing and professional. We we returned the truck one employee was sitting in one of the trucks on the phone, the other guy seemed lost left me in the building for a while so I walked out to the truck where he was to fond him leaning over the seat on His phone on Facebook. Totally unprofessional. Get these kids out of there, they seem more into their phones than the customer service they are putting out.
The check in process after hours is a problem if you used a computer to setup the account and reservation. You get to the site and then click on the link from the text and you need to log in. Think about that for a minute, maybe an hour... Got it. Luckily I had hot spot, laptop and where with all to figure out how to retrieve the password. After that the process was below average. Please identify the user will need to login when returning the trailer and save the user and password to the phone because you have to take pictures. You also need to account for the 10s of people milling around the location that do not speak English. Not the facilities fault the people were there milling around after hours.
Everyone is kind courteous and knowledgeable. Came from Redwood City for their services. Worth the trip!
Very slow service just to drop off the truck I had to stay on line.
I want to thank the all the staff at the Tennyson location, especially the manager Jesus. Ever since Jesus been there things has been different, I noticed more professionalism at this location, all the staff have been on their toes getting stuff done. Overall good leadership makes best team! Job well done you guys ðŸ‘ðŸ¼
The equipment had debris from trees which is understandable given that it is parked outside, but overall was great!
My scheduling was all messed up pushed back two times. I had a terrible moving exsperence.
More staff! With everybody helping folks with truck, trailer rentals on the last several visits phones were left unanswered = lost business = lost $.
When I went to fill the gas the gas line was not connected to the actual tank. When I brought it up to one of the employees he did not seem too concerned and asked, even before I showed him a picture, if the gas line was cut as if he knew about it already.
Have the rental equipment to the location of the reservation.
Never again...Place sucks!!!
Place sucks.....total waste of time!!!
With the young Man I worked with he has an very good work ethic, personality, and great smile with an pleasant heart!! Keep them like that!!!
We had to wait in line for a long time. Then, when we were being seen by someone, they stopped half way through the transaction and then helped another customer a few customers behind us in line. We also were charged an additional $4.75 fuel fee but we had filled the tank up to 1/4, so we don't understand why we were charged this.
Waited an hour to pick up rental. No dollys available for rental or purchase.
I would rate higher, however, an employee showed poor character. I was walking to get my van rental, and he drove up along side me (from behind me) in his 10' Uhaul truck. He then turned the truck in my direction and swerved right in front of me (blocking my walking path). He and I made eye contact and it was obvious he saw me (but he did not make a motion to apologize, or stop the truck). He was LITERALLY right next to my body. He then backed the truck up into his parking stall. I proceeded to locate my van and a Manager came out to quickly apologize and inform me the young man did not see me (I understand the Manager was trying to make things right, but the young man and I both knew he saw me). I appreciate the Manager's attempt to smooth things over, but it didn't erase how baffled (and disappointed) I was by this young man's character and disrespect for safety.
I think that they need more help there is to many people waiting in line