My reservation was for 6 hours (9:30a-3:30pm). On pickup, I was informed I would have to return the rental by 2pm at the latest because they decided to close early for Memorial Day weekend, meaning I had to rush my whole day to accommodate them without notice! Furthermore, when I received the trailer and did the self-check on my phone while they were hooking it up, I noticed the license plate didn't match the one I was supposed to receive. Per U-Haul on the self-check, I would tell them the plates didn't match and they would replace it with the correct one or issue a temporary one that matched. When I notified them, they refused to do so and said they just got new plates and didn't have the tools (a screwdriver?) to switch them out, so I'd have to keep the one it had. Didn't have any issues with the trailer itself, but red flags from the business.Chase M.
AK Power Equipment
(U-Haul Neighborhood Dealer)
Hawthorne, CA 90250
(West of Hawthorne Bl)
- Mon–Fri8 a. m. - 5 p. m.
- Sábado8 a. m. - 4 p. m.
- Domingo9 a. m. - 2 p. m.
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Hawthorne, CA 90250
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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I was allowed to rent at 4:30pm, AK Power Equipment closes at 5pm but there is NO notification when placing the order that you can't return it after hours...this was brought to my attention when I went to pickup the truck in person. What? This completely shifted my entire plan. Service rep was of little help...would like a discount on my order. Won't rent from here again.Nathan B.
Employees at this location failed to notify me that they closed at 4. When I extended my rental until 5 I was unable to effectively return the rental. I had to leave the rental parked outside of a locked gate which was unsafe. When I finally dropped off the keys the next morning, the employee who assisted me immediately began berating me about returning my rental late. When I notified her that my rental was due back at 5 and not 4 she didn't respond. While the other employee was checking in my rental, he stopped to assist two other customers before he fully assisted me. This entire experience was unprofessional and far too expensive for the way I was treated as a customer. I plan on using Home Depot rentals if I ever need. Moving truck again.Tonysha M.
Staff was friendly and helpful.Thomas D.