The U Haul operator wasn't there so I had to collect the keys from the lockbox. I had to log in online and confirm my identity which included adding my phone number to the login page. But then it said "this number is already in use" and I couldn't leave it blank. It was extremely frustrating, in the end I just made up a number & that got me past this stagePATRICK M.
Hamden Filling Station
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Hamden, NY 13782
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- 2.5 Average Customer Rating
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Make it more clear that people behind the counter at the gas station distribute the keys.Emily R.
Unprofessional and not helpful at all. Took one whole week 7 days to get them to check it in after a lot of phone calls. Can't understand how Uhaul allows this place to be a a part of it name.Grigorios S.
I never rented the trailer. I had the wrong hitch pin and could not get the right one and canceled the order. I expect a full refund.Todd D.
The location did not check in the truck when I returned it two weeks ago. UHaul has the truck listed as still unreturned. I left the keys on the counter where the owner of the franchise told me to place them. Location also does not allow customers to leave their vehicle at the location overnight, an inconvenience when you are a solo driver. They need to get their act together and treat the rentals as a proper business. Truck was dirty. The owners treat the rentals as an afterthought. No respect for customers. Go to the dealer in Margaretville or Oneonta instead.KEVIN C.