The place smelled bad Was dirty and agent was not very nice.. Just abrupt.. Also charged me for gas after I filled it up across the street prior to returning it.. Only $8.08 but a rip off!GARY B.
Trailer Rental & Towing in Greenwood, IN at Greenwood East Tool Rentals
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Greenwood, IN 46143
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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U-Haul always delivers. The experience was great renting my truck and dolly, and they were very flexible with reservations. Thank you.Ricardo P.
Thank uBRAVO N.
Truck was wore out and didn't feel safeLARRY D.
I tried to rent a 6x12 utility trailer with a ramp. The website said I could get it at one location, but when I got there the national website had reserved me a 6x12 box trailer with no ramp. Fortunately the employee at the first location quickly found me what I needed and I was able to go to a second location and get the trailer I needed. Great teamwork between the two U-haul dealers.DANIEL S.
The clerk was unfriendly and put the wrong info on the order and gave us a key to a different truck than what was on the order. Put down the wrong return time and when we tried to return truck because of the wrong info being on the order it took us an hour and a phone call to customer service to return the truck.MATTHEW H.
While our experience with Chris at the Main Street location was good, I would not recommend UHaul after my last two experiences. In August 2020, the shop at 1251 US 31 in Greenwood was an hour late getting opened and it took another hour to get checked in and receive my rental. Today, it took 6 attempts to create an account online for the 24/7 pickup because your site kept resetting to the create account screen every time I got a verification code. I finally had to use a second phone to get past that step. Then, it would not accept the alternate phone numbers we gave. Then, the equipment we were assigned was NOT ON THE LOT! It took almost 20 minutes to get rerouted on the phone and we had to go to another location to get a truck, which added mileage to our move and put us an hour behind schedule. Chris at the Main Street location was very helpful and was the only pleasurable part of the experience. 30 minutes after we got the truck, I got a text telling me I had 3 hours left of the rental, except I still had 3.5 hours and the truck was not actually due back until 1:30, NOT 1 pm. Your website needs major improvement to be user-friendly, and it should not take an hour or more to pick up a reserved vehicle.James K.
This location only likes to screw ppl. Charged me for a second day when he KNEW the truck was returned same night! The cab nor the back were clean. He tried overcharging us for gas claiming it was lower than when we picked it up and I had pictures to prove so. NEVER AGAINBRADLEY G.
fix my billVanessa C.
Chris was efficient and on time. No problems. Thanks.MICHAEL D.
I called several times to get directions to no avail. No one picked the phone up. Once I arrived, I did not think the guy was very professional and he said, "we really don't need anymore trailers". But he quickly stepped into action and found a space. He also asked if I was good at backing up and I said no as I could see it was a tight space. He was good a backing up. I asked for a receipt and he said it would be emailed to me. I was not comfortable with that, not knowing anything about this man or the business. But I did recieve on later in the day.Thomas R.
24/7 process takes way longer than just doing it the old way and you still have to have contact to get the keys. Return continually has customer going back to the vehicle because it doesn't ask all questions at once so you don't know what all you will need. Keys didn't fit through the return slot. Had to unlock on the lockbox to put keys inside.Chris C.
The interior of the cab was filthy, we had to clean it prior to use!FLOYD W.
This was a transfer of location due to the location I had prior to this not having my truck nor being open. This was a huge inconvenienceBENJAMIN P.
I recently rented a one-way rental. As the trip started, we experienced a medical emergency and had to return. I returned the truck late (due to the circumstances) to another location. Explained the situation to a great manager, Pam. She went above and beyond to assist us. I cannot say enough about her customer service, running into roadblocks and still continuing to help us. I recommend her and her store to everyone! U-Haul definitely has a winner with this woman!! I'm sure we will need another rental in the future....this experience has sold us on UHaul. Thanks Pam!SARAH F.
Employees need to follow local mask mandate.Donald C.
Front seats were covered in dog hair but other than that was excellentDebbie S.
Picked up my truck early morning. Walked into the building and it smelled like last call at a bar. Guy was rude when asked a question, and seemed inebriated. Truck had a flat tire, back had not been swept out from prior user.Kaleb L.
Truck was clean and functional. Business portion was not impressive. Moving Accessories ordered & paid for were not ready or available when we picked up the truck, had to request refund thru uhaul and move without them, no notice or warning was given that the items wouldn't be ready for us. Called and texted location several times in the week prior to try to confirm order but no answer and no response. Drove over to the location in person to make sure the reservation was received and everything was ready to go. Was assured we were all set...no mention of moving blankets etc not being available. It all worked out, we made the best of the situation...but could have been less stressful if accessories were actually available or i had warning to make other arrangements.james B.
Very efficient locationTheodore K.
We received prompt and friendly service. The location was easy for us to use.Daniel M.
Rude guy at desk. Didn't have truck I wanted. Will use other truck companyEric G.
The man was not wearing a mask, he smoked in there, had pets. The place just seemed filthy. The man that worked that wasn't really friendly. I would rather go to another location.Dakotah H.
Your regional manager or someone called me to tell me that my truck that I rented weeks prior was not available at the first location, BUT they had one at this location. I went there and they did not have the truck size I needed and I had to make multiple trips to make this work. They also did not have any blankets or dolly even though who I talked to on the phone assured me they would. Not happy, and probably should have rented from elsewhere.Seth D.
I've rented and drove a handful of UHaul and moving trucks. This truck was by far in the worst condition. The vehicle was beat up and torn up. Inside the cab wasn't wiped down, and you can tell that someone had previously smoked in there due to the ashes. When I did the mobile return, I put that the vehicle was not clean for the next person, and it wanted to charge me for the cleaning. I changed it to being clean enough, as to avoid a charge that I don't deserve. By far the worst experience with UHaul. On the plus side, being able to obtain and return the truck via my phone was great! It was great to not have to rush to get to a dealer before they close. I would definitely use UHaul again, just not at that location.Jennifer R.