My recommendation would be to not cancel the reservation I had at 8pm the night before I was to pick up a truck for a cross country home move. However after 1.5 hours on hold and phone transfers I finally spoke to a manager that found us a truck that was only a couple hours out of our way.MARTI S.
Trailer Rental & Towing in Grass Valley, CA at Auburn Tire Center
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Grass Valley, CA 95945
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nothing, they went above and beyond to help me and I truly like supporting a local business. My hats off to your company!Robert R.
Dropped off after hours, so have no ideaCathy D.
It was nice to have another location with more trucks. The truck was fine and ran well but had a bit of a smoke smell. I let them know when I returned it. Also, the key was hard to remove and I let them know. Otherwise the truck was clean and in good shape. It was ready when I arrived and it only took a few minutes to complete the paperwork.teresa E.
It was a bit hard to find; if there hadn't been other UHaul trucks in the parking lot, we would not have known it was the correct drop off location.Barbara C.
Nothing, Excellent customer serviceASHLEE B.
Extremely out of the way, it tact on literally 2.5 hours of trust driving to pick up a moving truck and the truck was not the one I reserved. It was a smaller one and I wasn't able to put all of my property in the truck to make my move which is 4 hours away . And so now I have to pay another month rents on my storage and take time off of work and make arrangements to come back and rent another truck and pay for all of that.. worst experience ever with such a minimal task... and uhauls excuse was that all of our trucks are out of state .. not my problem... get it together... moving is already a headache please don't add to it..Mike C.
Personnel were not practicing any Covid 19 protocols: no masks and no social distancing and zero acknowledgment after I expressed my discomfort. After I had been assured that my online registration was complete on two previous occasions I was still required to complete additional registration inside which is what I was trying to avoid. Lastly, the truck only had a 1/4 tank of gas upon pick-up. The truck was clean but the back door was extremely difficult to open and the key was hard to get out of the ignition. I've moved so many times and have never been disappointed in a truck rental. I would not recommend this pick-up site - I would rather drive further to get better customer service.KATIE D.
I had to dead head 2.5 hours just to pick the truck up and then dead head back to the location I was loading it up. I hired people to assist my move to begin at 10:00 am and because of the lost of time, the added gas expense I lost approximately 6 hours that could have been more productive had the truck been located near my original request. Because of the 6 hours lost I was not able to completely vacate my storage lockers and incurred another months rental exceeding $250.00 that I was hoping to avoid. Now I have to return to CA and rent another truck and drive 9 hours that would be unnecessary if the rental truck was in a location that wasn't 2-3 hours away.Terry L.
The truck cost $100 more than we were quoted on the phone with the 1-800-go Uhaul! He refused to give us the discount for dropping off the truck in Yuba City that we were promised on the phone as well! Not happy with that at all! We were in a hurry to get started with the move, or we would have walked out and rented somewhere else!Carol C.
Very helpful and kind. I had to extend my use of the Uhaul and the representative was very helpful. Excellent customer service! Thank you!Christy A.
Office was dirty & very messy with magazines all over the place. The furniture was dirty & torn.KATHLEEN N.
Very little lighting. Hard to see.CHERYL J.
Very friendly and helpful. Will go back there.Charotte M.
This place is cool. They were quick and pleasant. Thank youAlexander C.
All of my belongings stink like Marijuana! The entire back of the truck smelled of marijuana, the cab of the truck smelled like burnt marijuana! Worst 400 mile drive I've made! Not to mention I had to drive 80 miles out of my way to pick up the truck! Bullshit!!!!Manford J.
Issuing a receipt for the return promptly.Bruce T.
The truck cab was dirty cigarette ashes and mud all over the floor cup holders had cigarette ashes spilled soda sticky stuff. The back of the truck looked like they just transported marijuana plants and the rental place didn't cleaned it.Constantin L.
The Uhaul representative put in the Wrong destination address and he refused to change it because he said it would take a hour to do it again... That costs me more money because he didn't allow me enough miles to get to my destination and return the truck to uhaul without an 42 extra miles that I had to pay for which was very unprofessional... Sadly I'm not finished moving and I Will still need at least two more truck rentals to complete my move...however because of my experience I doubt that I will use Uhaul again,unless they decide to reimburse me.DEBORAH S.
Drop off Box was clearly visible.Gregory P.
Waited a long time while on phone without being acknowledged, office could be cleaner and staff more social. I like the other two dealerships in town better but this is where they assigned me even though I asked for Gin's auto.Julie G.
Sierra Tire was friendly and provided excellent customer service.Jennefer M.
This was an after hours remote drop off.ERIC K.
I ordered and paid for a furniture dolly that was never there.Otherwise, all went well.JAMES R.
The location for the designated drop off was not open and we were unable to contact them by phone (no answer). Uhaul call centers were not helpful at all and kept us on hold forever! We finally contacted Auburn Tire Center and they were able to help us and let us drop the trailer off at their location without incident...very courteous and helpful. VERY DISSATISFIED WITH UHAUL, AGAIN!!!Debra A.