Would never recommend Uhaul to anyone and i'm letting everyone i know to avoid it. Picked up my truck here that was for a move from AZ to NC first issue i had the lady hands me keys tells me to grab a dolly on the way out and that my truck is parked somewhere on the left after searching i found it wedged between two other uhauls after a few maneuvers was able to get it out then noticed all the scratches and dings on the uhaul it was enough for me to let one of the guys that was outside know he advised to take pictures of the damage so i would not be charged then drove off and noticed the steering and breaks were awful but the truck is big figured it was due to that. Fastfoward to being at the boarder of AZ to New mexico and the check engine light comes on great try to get uhaul on the phone get customer service who then transfers me to roadside but there is a 20+ hold time unfortunately being in the middle of no where the call drops figured ok new mexico is not that long a drive will call when we hit texas Check engine light shuts off then we hit texas stopped for some food and the truck just turns off try to turn it back on it won't turn on call roadside they let us know since its a sunday and late no one will be able to come for 5hrs kept trying and the truck turns back on let roadside now dallas is a 5 hr ride and thats our next stop would rather get there and then have roadside come out he said thats fine just to call as when we get there, we are about 30mins out call and let them know the location and they say they are on the way to assist within 2hrs ok no big deal then he says someone has to stay with the truck i let him know i would much rather get rest so im ready to drive the next part of the trip he said sorry someone has to stay with the truck then we get there about an hour and a half later a teach gets there he is super friendly and ready to help he said its a crankshaft position sensor that needs to be replaced it will be a quick fix and in the morning at 8am he can get the part be back and have us back on the road by 10am as long as uhaul approves sweet!, so i wait and wait and i haven't heard anything from uhaul or the teach so i reach out to the teach around 11am and he said his boss and uhaul are on a call trying to figure out what to do so he suggests calling uhaul call uhaul im advised that i need to wait and they will call back soon well at 4pm i reciece a message that the vehicle has been repaired and im ready to go but no one has been here call uhaul and they say its safe to drive no repairs are needed. then i call the teach back he said its drivable but not safe as it can break down and stall at any minute due to it miss firing. Call uhaul back let them know that they say give them a bit and they will call back recive a call at around 7pm saying that i am going to be given a new uhaul to which point I'm furious its late its raining and we are in the middle of a tornado watch in Texas and now i have to unload and re-load this uhaul because they can't get mover because its too late. They do give me a set amount of money since they normally would hire movers and they offer to buy me and the 5 other people re-loading the truck dinner. We have to keep starting and stopping due to bad thunder and lightning finally finish at 4am we are exhausted but unfortunately since we were unable to unload the whole truck and reload the truck the way it was due to rain, thunder and lightning not everything fit after speaking with 3 uhaul reps i get them to give me a small trailer for the rest of the trip and to fit the remaining items. Because of all these delays we ran super late in getting to our location i almost lost my new job because we were days behind schedule, lost my initial apartment but was able to get moved to a different one and it was just an awful experience will never rent with uhaul and hope no one else does just an awful company they don't care about there customers and don't want to do what's right by them if they had just repaired my truck it would not have been as awful but they put me through all of this for no reason and it makes no sense since every rep said we are trying to get you back on the road as fast as possible yeah right you took your sweet time and because of reloading the truck and it raining, lightning we were unable to load it the way it was my stuff got damaged but uhaul doesn't care about anything.DANIELLE L.
Trailer Rental & Towing in Glendale, AZ at U-Haul Moving & Storage at 51st & Glendale
Glendale, AZ 85301
(@ 51st Av)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Glendale, AZ 85301
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great staff!HEIDI L.
Great service thank you to Matheau Bunn, a real pro!ANA O.
Have the equipment reserved available. Do a better job of explaining the online inspection and rental processANDREW W.
Be friendly offer us customers Cold water. That will go a long way. At 10 cents a bottle that should be no skin off your back.SHIRLEY K.
Work on management's people skills. Yelling at clients is not effective!Tom B.
Tire pressure alert was litCAROLYN W.
Do not set up a drop off location storage location when the storage location does not have compatible storage is that was requested and cannot house the truck or trailer that the customer rents then the customer has to drive all over town to multiple locations to finish their movejAIME C.
When we came to return the equipment we had rented one of the employees, a lady with blonde hair yelled at us that wasn't where the equipment went and when we asked her where it goes, she yelled at us again that she was busy with another customer. Overall the customer service was terrible, and just for that reason I would recommend not coming here at unless you like getting harrased.MARTIN O.
The ONLY reason I would even think of going back would be because of Anthony. He is what Customer Service should be and he is the only employee I was in contact with that represents U-HAUL in a highly professional light. I tried to give him a tip because I was so impressed and he declined and said "it was part of the job"...WOW!!! On the other hand, Coty and Jen did not even want to be there. They were not friendly at all! First, I had asked a question and they told me "no" before they had a chance to look into what my reservation was. And I would think your liability insurance would be concerned with vehicle "lights" on in my truck regarding tire pressure. Coty told me it didn't matter as if I was overreacting. I'm placing my precious goods in your vehicle (not to mention my items), which will be a heavy load, and she tells me the tire pressure light doesn't matter?? I wonder if your insurance company would think the same way? I have used this UHAUL before and really liked everyone; this was totally the opposite.DOLORES W.
Have equipment clean and ready ... truck was very dirty i had to wait over 30 minutes. Have a better attitude when customers have questions. Be more personable. I was told by the manager "the keys are in the truck outside". Wow... I told them I noticed some damage on the truck and was told just upload the pictures on the survey... they didn't want to inspect the truck with me. Wow. Just glad there's other companies I can use for future business.ELEAZER V.
Professional, prompt, and pleasing service. Thank you very much.MERVIN K.
By far the worst U-Haul location I've ever worked with. Staff is rude and not welcoming, nobody addresses you when you walk in, they talk to you without looking away from the computer. One guy raised his voice at me when I was outside. The service ultimately made me decide to not rent a storage unit because I didn't want to continue doing business here.Kristopher S.
No bait and switch on the location. The one you allowed me to pick, near my house, said they didn't do out of state rentals, so why was I allowed to choose it when I asked for an out of state rental. Truck performed well but was very dirty.Michael D.
I set the trip odometer as soon as I got the truck and returned with 17 i was charged for 24 miles.CESAR T.
Nothing. Thank youSelina I.
Be honest with the contract terms, don't change it because you feel like it. Live up to the terms of the contract.James C.
we had to wait to find someone to help they need more helpJOHN K.
For one you can quit lying to customersWILLARD W.
I was charged more than I agreed to payRASHAUN H.
Your GoodGENEVIEVE M.
Awesome customer service! We'd use their services if we ever need them again for sure!JENNIFER M.
I got charged for the dolly but it was already not connected.JOSEPH A.
When picking up uhaul and trailer the young lady helping us was very unfriendly and rude. She didn't want to do wallk around and confirm condition or amount of fuel. Truck was not full even took picture before left parking lot, it was not full. She didn't seem to care. She just handed us keys and walked away, telling us it's fine.JOE Y.
I would recommend the location cuz the staff is top notch but forewarn everyone about how you don't allow a photo to be taken of the actual fuel level and then gouge when you charge for fuel! Went 40 miles, put $10 in the tank myself and still was charged $31.50 for 7 gallons of fuel! I personally will not use uhaul for my moving needs again! Thank you!CRYSTINA P.