Worst! We picked up a 20 ft box truck and had to have an additional 6x12 trailer added at the Michigan location - the staff was VERY HELPFUL at that location. I was told we can drop off this rental anytime and use the app to update the drop off. We returned the truck and trailer a day early and were told at drop off that WE had to lift the trailer off the truck and un hitch it!! This is beyond insane!! Even for a liability reason alone - I am a 66 year old female and was told by this person that I HAD TO UN HITCH THIS TRAILER MYSELF!! Are you kidding me??? Not only do I have no idea how to do this but the weight alone to lift it off the back of the truck is insane!! My boyfriend had to do it- the attendant there said it was the responsibility of the CUSTOMER to do this!! My boyfriend did this and now has a pulled muscle in his lower back - this is so crazy to be expected to move and un hitch a trailer- the pick up location used a piece of equipment to hitch it and we are supposed to know how to do this and lift it ourselves?? My boyfriend was driving the truck and I asked the attendant if I was driving - a female - would I be asked and expected to do this and his answer was YES - It's the responsibilty of the customer to un hitch a trailer. As I stated before - this is insane and if we had done the drop off after hours we would not have had to deal with this. We were finished with the equipement so we returned a day early only to have this hassle -
MATT H
EZ Stop Food Store
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Glen Saint Mary, FL 32040
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Everything went well. Thank you.
Jason WI’d pull all my trucks from this dude. It looked like a horror film could have been shot here. My bathroom is bigger than this place. It’s old, dusty and is not where I think U-Haul should continue to do business. Attendant said he was unable to help with a follow up issue and said it was uhauls problem. Wait what??? If you’re representing U-Haul then yes it’s your issue to make sure my issue gets resolved. Guy didn’t even go outside to inspect my truck. It was like I was inconvenience him. Is this really the experience U-Haul wants? Luckily I took tons of pics and a before and after video of the truck. I certainly didn’t trust this location at all
RICHARD LThe truck promised was not at the original location. I had to drive to a town 40 minutes away to get a truck at this lication
MARK MThis location was horrible. My truck was guaranteed to be ready by 9:00, and the lady at the store didn't arrive until 9:15. Upon opening the store, the inside was not organized at all; there was stuff everywhere. Then, there were issues with her internet, and my reservation wouldn't pull up properly. On top of that, her English was horrible, and any miscommunication appeared to be entirely my fault. She kept stopping during the process to help other customers with their lottery tickets because that apparently seemed to be a higher priority than getting my truck out. I finally was able to leave at about 10:00 in a truck that had the check engine light on.
Robert S