Shoppers Supply Gilbert location has a 24/7 drop off box and 3 keys on the north side of the building. I was offered $30 off my uhaul reservation if I picked up from here. I had a 7:30am appointment and was unable to access the keys, after waiting 30 minutes online with customer support I was advised the location is NOT 24/7 and the representative from traffic flow should have not switched my reservation if I needed it at 7:30am. The best solution given to me was wait until 9am when the grocery store opened to physically be handed the keys. This pushed back the entire agenda for the day, resulting in loss of movers and having to move everything by myself. The uhaul associate within the store was helpful and I do not blame them at all. However, traffic flow needs to not redirect pick-ups at this site if the keys will not be put in the lock boxes. I had the day planned to the minute and it made the entire day painful to move in arizona heat in the peak hours of the day. I am leaving this review as a two star due to the negligence of the operator's knowledge of this location, or the system allowing time slots before 9am. Either way this is unacceptable and needs to be reviewed to see what was the root cause defect.
MARCUS S
Shoppers Supply Gilbert
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Gilbert, AZ 85297
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Everything went great
RANDY HImprove your app. I got a notice that I could use it to pick up the truck but I wasted 15 minutes trying to get it to work
SHAWNALEA SAwesome service
JUSTIN LI forgot my water bottle in the car an the gentleman who was working, made the trip out to the uhaul in 110 degree weather to look for it. He then met me at customer service to give it to me as soon as I got there. Water bottle in hand! Great customer service!
Valerie S