I had two disappointments. The location that I initially rented the trailer from, ( which is less than 10 minutes from my home ) did not have the trailer. This is after many weeks in advance with a scheduled, and agreed upon pick up date. I had to go to a another location 35 minutes away to pick it up. Very disappointing.
MICHAEL M.Trailer Rental & Towing in Gilbert, AZ at U-Haul Moving & Storage at Gilbert Heritage District
1230 N Gilbert Rd
Gilbert,
AZ
85234
(S Of Baseline)
(S Of Baseline)
Services at this Location:
Contáctanos
1230 N Gilbert RdGilbert, AZ 85234
(S Of Baseline)
Services at this Location:
Location Hours
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Gilbert, AZ 85234
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Autoalmacenamiento
¡Tenemos la mayor cobertura en América del Norte!
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Contenedores U-Box®
We ship across town or accross the world!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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Enganches para remolque
U-Haul is North America's #1 hitch installer!
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Propano
Propane service delivered straight to your door!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
Location was fine. But not where I set my reservation up at. Was not close to my original location
Scott S.- Rating:
- 4.0
The customer service was good and the truck was cleaned. The problem was the truck's A/C broke after a couple hours on the 25 hour trip 2 1/2 day trip from Phoenix to Washington. It made the trip difficult, the heat in the cab was sometime in unbearable. We had to keep the windows down while going 70-80 mph. Very noisy and hard to talk with my wife.
Douglas K.- Rating:
- 5.0
Richie was very friendly
Ben C.- Rating:
- 5.0
Great customer service on Saturday
Kenneth N.- Rating:
- 5.0
Counter customer service was great! Can't remember his name though
crystalina E.- Rating:
- 3.0
Waited 30 minutes for someone to come inspect my vehicle, I ended up doing it online, and leaving the truck in front of the custom hitches since no on came.
JOSHUA J.- Rating:
- 2.0
Front desk lady unorganized,
DANIELCONNOR O.- Rating:
- 4.0
Confusion when I picked up Uhaul. But rep was nice so I got over it.
Chrystel C.- Rating:
- 1.0
No one available in office for service or even acknowledge we were there for 15 minutes. Man waiting on us was unable to check us out looked out window at someone coming in for up left and never returned. After 10 minutes we asked the other service attendant if he forgot about us ? She had no customers and took over. He never returned. Never apologized for walking out. Then we had to buy a ball and received and it took 20 minutes for the last to put it together. This site is understaffed and needs more people with customer service experience. A way to let customers know you see they are waiting and will be there soon. Especially at this time of year.
CARLYLE R.- Rating:
- 5.0
Only thing I didn't like was that I asked for a trailer to use and was told there wasn't any. There was several outside that would have been perfect for what I needed.
HOLLY F.- Rating:
- 1.0
I was charged for furniture pads and a dolly that I never received and I called and got a refund for it but was billed for them upon return. Uhaul needs to get their shit together. I had to go to three stores after I was told the trailer was at a certain location and then I got sent someplace else. It took 4 hours just to get the trailer and then the guy didn't even give me all the equipment I requested and it was the oldest trailer in the usual fleet. When I called the usual number I was treated very poorly to the point that I hung up and got someone else to fix the issue but now I know it wasn't fixed at all. I want a refund of the whole rental and I will never rent from uhaul again. All of the years that I have used uhaul I have always regretted it now more then ever.
JASON W.- Rating:
- 3.0
I don't appreciate being charged an additional $20 for turning in my trailer after hours at 7pm when it was due back that night at 10pm. It's enough to make me go somewhere else next time. Can you even explain the rational behind that?
Mark G.- Rating:
- 4.0
There was a mix up with my original truck rental but thankfully I was able to rent a truck from this location. The were very helpful and professional.
JANIS W.- Rating:
- 5.0
The kid that helped me was knowledgeable and friendly.
DAVID I.- Rating:
- 5.0
Excellent customer service very quick and efficient
William O.- Rating:
- 4.0
When I arrived to pick up a trailer there where seven people waiting in line. The facility seemed to be understaffed. Estavon, who was scheduled to leave at 3pm stayed on past 3pm to help people in line including myself. When I returned the trailer the staff was excellent. She greeted almost immediately upon my arrival and had the trailer unhooked from my motorhome in no time.
Frederick B.- Rating:
- 4.0
We were dissapointed that the pickup truck we reserved was not available at the time of pickup due to a maintenance issue. U-Haul did however replace it with an equal or bigger vehicle. Also, the U-Haul rep was not going to hook up the trailer until we specifically asked.
KEVIN G.- Rating:
- 5.0
Very helpful staff, but was a little disappointed in phone service. I had a question and called on the phone was on hold for 20 minutes (finally hung up and drove there).
BONNY U.- Rating:
- 5.0
The self-service drop off was very easy
Victoria A.- Rating:
- 4.0
The employees are friendly and knowledgeable. I've rented here in past and had a great experience. One very important think was overlooked, when I was issued the truck. The two rear driver tires were bald which I didn't realize that when I picked up the truck. While driving to my location I had a blowout on one of the rear drivers side tires. It sounded like an explotion. It was 1:30 am while driving on the highway through Montana. Road side service was excellent. They responded quickly. Tow truck assistant who came out said the tires were junk and that I should have not been given a truck with such bad tires. I am happy that I was not hurt because I know it could have lead to an accident. Luckily truck and belonging and myself were fine.
HEATHER H.- Rating:
- 5.0
Friendly, fast and efficient service. Also, great rates! I would definitely rent again from this location or U-Haul in general.
Lenore K.- Rating:
- 5.0
Everything was great. The staff and processes fit our needs perfectly.
BRIAN H.- Rating:
- 3.0
I rent a 5 x 9 trailer twice a year from UHaul. It's usually around 50$. This time because UHauls lack of having adequate stock, I was charged almost four times what I normally pay. When I mentioned this to my sales person there was really no good reason for the drastic increase. That will be the last time I rent from Uhaul nor will I recommend you to anyone needing a rental vehicle.
MARC M.- Rating:
- 5.0
Todd did an excellent job of explaining the rental agreement and giving an overview of the truck. His customer service was superb. Thanks!
Michael F.