I wanted to return the equipment a day early, this was a tues. They were closed, my turn in day was wed. By 8:00 a.m. they didn't open until 10:30 but was told 10:30 would be acceptable, then thurs. I get a call from u- haul wanting to know when I was returning my equiptment.. not a good experience.
harlod J.
Simply Beautiful Events
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgiana, AL 36033
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Customer Reviews
- 3.5 Average Customer Rating
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It was good to me I was pleased
aNTHONY G.Manager went above and beyond to assist after hours. I would recommend this location over any others in the Butler County area.
Alvin B.Everything went well and well pleased with the service.
Danny P.The lady I spoke with was amazing! Very helpful and friendly. In a complicated situation, she was able to help me tremendously. I did not schedule my pick up location to be in Georgiana, AL. I scheduled for Montgomery, AL. Traffic called me the day before letting me know that Montgomery did not have the equipment, and that they were moving my pick-up location to Georgiana. I was not told, however, that I was supposed to be “self pick up.†When I got to the store, it was closed and I had no idea what to do at all. Thankfully, the phone number listed got me in touch with a very sweet lady who ultimately helped me figure everything out. In the future, this needs to be communicated clearly with the customers.
Hunter B.